TD Bank reauthorization failing (QWIN)

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Answers

  • Andy222
    Andy222 Quicken Mac Subscription Member

    My linked accounts to Td Bank do not update to Quicken, And, have not for approx. 1 week.

    Does anyone know when this will be fixed?

  • bvalebob
    bvalebob Quicken Windows Subscription Member ✭✭

    A lot of folks seem to be blaming TD Bank. Granted, I've had problems with them somewhat in the past, but from other things I've seen this same Quicken communications problem is with MANY banks, not just TD Bank. Maybe they all go through the same hub or clearing house??

    Bob

  • lsjrlsjr70
    lsjrlsjr70 Member ✭✭✭

    Same issue here.

  • steamguy
    steamguy Quicken Windows 2017 Member

    Me too! Why does Quicken not do a daily problem status resolution update? I do not really care whose problem this is (TD Bank or Quicken) . Somebody should have the common courtesy to inform customers.

    Thx,

    BG

  • Skip H
    Skip H Quicken Mac 2017 Member ✭✭

    Like everyone else, I have had the problem for a while.. Not the first time but by disconnecting the account last time and reconnecting it did work but VERY hesitant to try again (all the comments point to this not working now). I did contact my bank -TD- and they were useless, blamed on Quicken and told me to delete my account on quicken (which I have had for more than a decade) And i WAS NOT going to do that and lose my past data.. which is one reason I like quicken and have had it so long.. can't wait to find out that this is resolved.

  • eric11789
    eric11789 Quicken Windows Subscription Member ✭✭

    IT would be a considerate thing for Quicken to further explain the problem and what you are doing to correct the issue. “No ETA posts” every now and then is not a transparent way to communicate with the user base it makes users feel that you don’t take the issue serious enough. Please post some detail what you are doing if anything on this board. Better yet How about coming up with an effect workaround till the issue is fully fixed.

  • eric11789
    eric11789 Quicken Windows Subscription Member ✭✭

    IT would be a considerate thing for Quicken to further explain the problem and what you are doing to correct the issue. “No ETA posts” every now and then is not a transparent way to communicate with the user base it makes users feel that you don’t take the issue serious enough. Please post some detail what you are doing if anything on this board. Better yet How about coming up with an effect workaround till the issue is fully fixed.

  • dmw02176
    dmw02176 Quicken Windows Subscription Member

    Same issue with TD Bank on more than one occasion in the past 2 weeks

  • dcermeli
    dcermeli Quicken Windows Subscription Member ✭✭

    Truthfully for around 6+ months, I have been having issues with linked accounts in Quicken, not working. Not sure what changed but prior years very little issues. Maybe time to try an alternative application. So sad…

  • TDM56
    TDM56 Quicken Mac Subscription Member ✭✭

    I am having same issue. It is nerve-racking.

  • TDM56
    TDM56 Quicken Mac Subscription Member ✭✭

    I am having same issue. It is nerve-racking.

  • CorkTheElder
    CorkTheElder Member ✭✭✭

    I just got it to work, i.e. the "reauthorization" worked and recognized the prper accounts in Quicken to link them. Caveat, I did use QFX files to update 2 of my accounts to the current state so I'm not sure if this is the secret sauce. Anyway, sfter doing this the online update returns normal, albeit, with no new transactions. Now let's see if it works tomorrow ;-)

  • Parc
    Parc Quicken Mac Subscription Member ✭✭

    Same problem here. I have tried every option i know of to resolve - Reauthorization both via quicken and directly via TD Bank website. No Luck.

  • tyrrell121
    tyrrell121 Quicken Windows Subscription Member ✭✭

    I am having the same problem with web connect downlaod, but I can still go to my TD Account and download the transactions to import.

  • t.roberts55
    t.roberts55 Quicken Windows Subscription Member

    @Quicken Anja This outage is unacceptable. It has been weeks!

  • achin
    achin Member ✭✭

    Keeps asking me to 'reauthorize' my accounts. When I do, it only lets me 'add' the account but will not link it to the one that already exists in Quicken. That's not acceptable.

  • gyrocket
    gyrocket Quicken Mac Subscription Member

    Thank you tyrrell121 for reminding me about this workaround!

  • SharonKirk
    SharonKirk Member ✭✭✭

    TD bank messaging told me they know of the problem and are working to fix it. But this is a giant pain and I pay for Quicken to NOT have problems balancing my accounts. They both need to resolve this issue. Quickly!!!

  • dcermeli
    dcermeli Quicken Windows Subscription Member ✭✭

    GOING ON FOR DAYS………….

  • Dave NH
    Dave NH Quicken Windows Subscription Member ✭✭

    tyrrell121

    Can you share how to download tranactions to import?

    Thanks!

  • tyrrell121
    tyrrell121 Quicken Windows Subscription Member ✭✭

    If you log into TD and select your account , a choice exists to "Export" and select QFX Quicken/Quickbooks. The file will download. With Quicken open click on the TD downloaded file and it load into your Quicken file.

  • eric11789
    eric11789 Quicken Windows Subscription Member ✭✭
    edited August 15

    Manual download Log into TD Bank and 1. select your account, 2. Select "Export" 3. Select file type, QFX Quicken/QuickBooks. The file will download. With Quicken open click on the TD downloaded file and it load into your Quicken file.

  • Dave NH
    Dave NH Quicken Windows Subscription Member ✭✭

    tyrrell121 eric11790

    Thanks! Will give that a go.

  • eric11789
    eric11789 Quicken Windows Subscription Member ✭✭

    Manual download Log into TD Bank and 1. select your account, 2. Select "Export" 3. Select file type, QFX Quicken/QuickBooks. The file will download. With Quicken open click on the TD downloaded file and it load into your Quicken file.

  • CorkTheElder
    CorkTheElder Member ✭✭✭

    So, it's connecting with the bank using "Direct Connect" but I see 2 transactions that failed to download. I'm not sure that it was previously using this connection type. Trying to "reset" the connection fails with a message indicating that the request is being rejected by the bank. However, the QFX method did gather the 2 transactions so there is a circumvention albeit not ideal. This needs to be fixed or at least a procedure to follow that will fix it.

  • ilene1949@
    ilene1949@ Quicken Windows Subscription Member

    I am having the same problem as you.

    Believe, Direct connect is not the right connection.

  • NickET
    NickET Quicken Mac Subscription Member ✭✭

    as of 8:40am EST Aug 15, 2024 still not working. . . . .

  • Dave NH
    Dave NH Quicken Windows Subscription Member ✭✭

    tyrrell121 eric11790

    Export worked! Had a bunch of transactions that had already downloaded that I had to delete, but at least my accounts seem to be current. Thanks… that was the best thing I had heard in 2 weeks :)

  • goingape
    goingape Quicken Windows Subscription Member ✭✭
    edited August 16

    Quicken taking this long to solve this issue is really concerning to me. [Removed - Speculation/No Soliciting] I am dead in the water without being able to download transactions.

This discussion has been closed.