TD Bank reauthorization failing (QMAC)

TDM56

I am a MAC user and TDBANK is blocking downloads. I have made several attempts to reauthorize to no avail. Please see attachment. This needs to get fixed asap as I pay QUICKEN for this service.

PCarpenterKohls

$app_build_number: 708.53926.100
$app_version_string: 7.8.2
$model: iMac18,3
$os_version: 13.6.7
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 2A6A32DA-FA20-4356-AADB-B10FCD935F6E
cloudStatus: 0
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2024-08-11 13:28:50 +0000
dataset_id: 445528585039542528
dataset_platform: QMAC
date (EDT): 2024-08-11 15:24:26
date (GMT): 2024-08-11 19:24:26
date (PST): 2024-08-11 12:24:26
desktopFileGuid: 2A6A32DA-FA20-4356-AADB-B10FCD935F6E
document_qcs_id: 37936055626582016
documentDisplayName: Paul's Finances 5.quicken
documentUserId: 37936055626582016
documentUserName: [Removed - Personal Information]
early_access: 0
executable_architecture: 16777223
installation_id: 08947D24-2213-4836-810A-2AA05341EF6B
is_executable_architecture_intel: 1
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: 254FEBE7-88D6-4D38-8829-8F2DFDBF764A
localTimeZone: America/New_York (EDT)
mp_device_model: iMac18,3
rawAggregatorPref: fdp
receiptUserId: 37936055626582016
receiptUserName: •••••••••••••
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/New_York (EDT)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't set up (can't sign-in)

BID: 12103

FI name: TD Bank Web Connect

request:
{
"cpSetupMode" : "OAUTH_PRE_DISCOVERY",
"channel" : "FDP_WSI_OAUTH",
"includeInvestmentAccounts" : true,
"clientId" : "D57224E9-DADF-4C71-84B5-A87EEFC7D17A",
"brandingId" : "12103"
}

response:
{
"code" : 200,
"resource" : {
"status" : "ACCEPTED_POLLING_REQUIRED",
"pollingReference" : "/institution-logins/445564271855696129/poll",
"partnerAuthUrl" : "https://partnerauth.platform.intuit.com/external_partner/auth?request_token=awb.83d391ba-4eef-45f3-b721-a54324be772e",
"id" : "445564271855696129",
"resource" : {
"aggregators" : [
{
"cpChannel" : "FDP_WSI_OAUTH",
"lastStatusUpdatedAt" : "2024-08-11T19:23:21.486697857Z",
"aggStatus" : "NEW"
}
],
"channel" : "FDP_WSI_OAUTH",
"includeInvestmentAccounts" : false,
"id" : "445564271855696129",
"userModifiedAt" : "2024-08-11T19:23:21Z",
"modifiedAt" : "2024-08-11T19:23:21.487640439Z",
"clientId" : "D57224E9-DADF-4C71-84B5-A87EEFC7D17A",
"createdAt" : "2024-08-11T19:23:21.486799963Z",
"institutionId" : "69971867082964224",
"name" : "TD Bank Web Connect"
},
"clientId" : "D57224E9-DADF-4C71-84B5-A87EEFC7D17A"
}
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_WSI_OAUTH",
"cpAggStatusCode" : "FDP-390",
"aggStatus" : "CHANNEL_RESET_REQUIRED",
"isProcessing" : false,
"cpAggStatusDetail" : "FCMS channelId=c8cfb241-00a3-49f8-b2d4-321c93fc3e73 for provider_id=6fd3e0f8-c81e-4cfa-9041-65f25e8229aa is blocked"
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "445564271855696129",
"isProcessing" : false
}

NotACPA

Is that supposed to tell us something???

What are you seeing as happening?

PCarpenterKohls

Sorry, this was the error I got. My system will not connect to TD Bank.

NotACPA

Any error messages or codes? And, TD Bank US, or TD Bank Canada?

Any problems with other connections?

When you do TOOLS, Account List, what shown in the "Transaction Download" column adjacent to your TD account(s)?

What BUILD of Q and what Q product? Do HELP, About Quicken for this info.

jacobs

@NotACPA This is a Quicken Mac post, and the data provided shows he is using a Mac on the current 7.8.2 release.

@PCarpenterKohls I edited your original post to blank out your email address from the data you posted. It's always best to avoid sharing personal information like that on a public forum. 😉

Had you completed the steps Quicken Mac tells you to do to connect with TD Bank Web Connect:

That is, did you log into TD Bank and authorize your accounts for connection to Quicken? And there were no problems with that? What happened in Quicken when you then tried to connect? Can you capture and share a screenshot of whatever error message popped up?

Quicken Kristina

Hello @PCarpenterKohls,

To help troubleshoot this issue, I checked on our end and can see you are getting a FDP-390 error. This is a known issue which has already been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket# 11213548/CTP-10653 & 10358)

NickET

as of 7am EST Tuesday Aug 13, 2023 - still can not connect to TD bank

Cbeth

I'm still unable to do any online banking, which defeats the reason for having this Quicken. Please advise as it's been 24-hours since my last report.

Quicken Anja

Hello @Cbeth,

Please be aware that there is currently a known issue with TD Bank that is preventing it from connecting, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available information and updates.

We apologize for any inconvenience in the meantime! Thank you.

Cbeth

Quicken Anja, while I appreciate the automated response, this hasn't changed in 6 days. What is the work around for Quicken Classic? I've read a couple articles that say to "deactivate" the account but I don't have any of those steps in my Quicken Toolbar (Tools>Quicken Acct). Please help. My toolbar shows: Quicken File Edit View Transactions Accounts Reports Budgets BillPay Window Help. There is no "Tools".

mjm106

I am having the same problem. TDbank accounts (checking and credit card) are not updating in Quicken Classic. This problem has been going on for at least four days. Today, Quicken dashboard told me to upgrade to direct connect, which I did. No new transactions downloaded. I read that we should NOT deactivate our accounts. Is there anything we can do on our end or are we left waiting for TDbank and Quicken to resolve this?

Cbeth

Spoke with a supervisor and there is a problem between Intuit and TD Bank. TD Bank supposedly took down their servers to fix this problem, hence our "no connectivity" issue. They said it could take another day, days or a few weeks. Unacceptable in my book, but at least there is some work being done on it (????!!!). Thinking Quicken should provide all of us with a credit for the number of days we're unable to connect with TD Bank. The other workaround was to enter our transactions manually…hah…that's a joke.

jacobs

Thinking Quicken should provide all of us with a credit for the number of days we're unable to connect with TD Bank.

Why do you feel Quicken should compensate you when your bank made the change to block Quicken? Why not bug your banker financial compensation? 😉

The other workaround was to enter our transactions manually…hah…that's a joke.

I have no idea how many transactions you have in a typical week, but I'll just mention that there are a lot of people — including me — who enter their transactions manually, so it is doable. Of course, if I have a dozen transactions in the week and you have 200, that changes the equation of what is or is not doable! 😂

Cbeth

Thanks, Jacobs. I’ll report back when I hear from my bank. As far as the transactions go, while you may enjoy entering manually, I prefer mine to be downloaded, error-free…it is the sole reason I signed up for Quicken. If you could let me grump a little longer about how my service has not been working for 7 days, I’d appreciate the space.

Delli919

I have the same Problem… Trying to download transactions via MAC since Friday 8/9/2024. All I get is to try Quicken "Direct Connect"… does not work!!! Also I get a dialog box saying "Care Code FDP - 390". [Removed - Disruptive]

Quicken Anja

Hello @Delli919,

https://community.quicken.com/discussion/comment/20448654#Comment_20448654

The error you mentioned is part of the Alert posted in my previous response. Please refer to the Alert for any and all available updates and info. We do not have any further information available beyond what has already been posted.

Thank you!

ilene1949@

I am having the same connection problem.

Waiting patiently for the fix...

tjp2oo6

I followed the instructions in the Quicken error and "reactivated" my account. The TD Bank account is now deactivated. When I restart Quicken after windows updates Quicken now says "Do not deactivate your TD Bank account".

Where are the instructions to recover my account if TD Bank decides to allow business with Quicken again?

Cbeth

Any update????? Still not working.

Quicken Jasmine

Hello @Cbeth,

Any and all further updates will be posted within the alert itself. We recommend that you bookmark the alert so you can receive notifications of new updates.

Thanks!

jacobs

https://community.quicken.com/discussion/comment/20449025#Comment_20449025

There are almost never updates here. Either you will see an update posted on the Alert for the TD Bank issue, or often you will just find it starts working before they even post an update to the Alert thread. But as for when that will happen, there is unfortunately never information like that available.

Cbeth

thank you!

jacobs

TD Bank is blocking Quicken access. While you pay for Quicken software there's really nothing they can do if your bank chooses to block them.

You should read and follow the Alert thread Quicken has about the TD Bank connectivity issue:

https://community.quicken.com/discussion/7954918/ongoing-8-13-24-td-bank-fdp-105-and-fdp-390-windows-users-seeing-cc-902

jantiki

I resolved this issue for my accounts. 2 cc accounts, 2 banking accounts.

The error was saying I had all accounts connected to TD Bank Credit Card. 

One account at a time disconnect and reconnect.

• In Settings, under downloads, I disconnected an account, then I connected it to TD Bank Online Banking and that Fixed it.

jantiki

I resolved this issue as follows for my accounts. 2 cc accounts, 2 banking accounts.

The error was saying I had all accounts connected to 'TD Bank Credit Card' and the reauthorization failed. 

In Settings, under downloads, I disconnected each account, then one at a time, I connected each account to TD Bank Online Banking and that Fixed it.

PCarpenterKohls

Please try again later.

Care Code: FDP-105

Details:
FI_WEBSITE_UNAVAILABLE
TD Bank Online Banking is under Maintenance. Please try again later.

Still getting this?

mitch101

TD Bank stopped updating in Quicken two weeks ago. I've been monitoring these posts and there's been no news since 8/13/24. This is the longest I've ever seen Quicken take to fix a bank connection problem.

jacobs

@mitch101 Not that this will encourage you, but it is not unusual for connectivity fixes to take multiple weeks, sometimes longer. It largely depends on who changed what. Usually it's the financial institution which made a change, and Quicken's service provider, Intuit, then has to make changes in their code to work with the bank's servers again. But sometimes, Intuit needs to work with the financial institution to achieve a fix, and those cases can take much longer; it depends how quickly both parties agree on who needs to of what, and what priority each side makes it. (Many financial institution IT departments make Intuit/Quicken connection issues a low priority versus their internal website issues.)

Quicken is typically not involved and is powerless to speed things along; they are at the mercy of Intuit and the financial institution to resolve the issue. And the moderators on this forum don't have any insight into what is happening at Intuit, so they can't provide interim progress reports or estimates of when the problem will be resolved.

Cbeth

thank you so much for that detailed explanation.

mjm106

TD Bank sent me a customer satisfaction survey last week about their online banking. I used the opertunity to give them an earfull about their inability to fix this ongoing issue and to give them very low marks for my likelihood of recommending TD Bank to anyone. It was cathartic but didn't ease my frustration with them.