TD Bank reauthorization failing (QMAC)

NotACPA

Have you seen this announcement?

https://community.quicken.com/discussion/7954918/ongoing-8-13-24-td-bank-fdp-105-and-fdp-390-windows-users-seeing-cc-902

mjm106

NotACPA — Yes, I believe we've all seen it. The alert is linked in the second message in this thread.

jacobs

@NotACPA That Announcement is the same as the one which is the first reply from a Quicken moderator at the top of this thread, and linked in one of my posts again a few days ago. For impacted users, as is typically the case, there's no new information other than the original acknowledgement of the issue.

mitch101

If Quicken is "at the mercy of Intuit", then apparently Intuit which owns Quicken has severed ties with Quicken. The coding that Quicken (Intuit) uses to connect to all institutions is constantly changing, not just TD Bank's. The difference here is that Quicken (Intuit)'s indifference has reached a whole new level. Be sure their annual price increase will reflect this.

jacobs

@mitch101 Intuit hasn't owned Quicken for the past eight years.

mitch101

So Intuit is now a "service provider" that Quicken pays, instead of being owned by them. Intuit doesn't lose a dime making this low priority, then, and Quicken pays them for this. This new norm goes hand-in-hand with Quicken raising prices every year.

Quicken Jasmine

Hello All,

Please be aware that this issue lies on TD Bank's servers, which Quicken does not have access too. Also, please take note that this issue has now been extended to affecting Direct Connect as well. Due to that, we do not recommend attempting to switch to Direct Connect as that will not help this issue. However, not every user will experience this issue, hence why there may be some users who utilize Direct Connect who are not experiencing any issues. For any further updates or information, please follow this link to bookmark the alert.

I hope this clears things up!

smayer97

Is the original problem strictly a US side problem or also CAN? Also, DC is only available in the US, not CAN.

Quicken Janean

Hi All, 

We’ve received word from our service provider that the connection to TD Bank is being re-enabled. 

Please check out the new update on our alert for the latest details. Thank you!

mjm106

According to the Community Alert, the issue has been fixed, but my TD bank accounts are still not updating. I can see in my accounts list that both my TD bank accounts (checking and credit card) are set to Direct Connect. Should I change that to Express Web Connect and try to update again?

smayer97

@Quicken Janean @Quicken Jasmine Is this strictly a US problem or also CAN?

Quicken Jasmine

Hello @smayer97,

This issue was showing for both the US and Canadian versions of Quicken. However, this alert has since been resolved. Are you experiencing issues?

Let me know!

Quicken Jasmine

Hello All,

We do now have this active alert which you can bookmark for further updates. The alert states to attempt to reactivate/deactivate your TD Bank accounts, if this does not resolve the issue then please reach out directly to Quicken Support.

I apologize for the inconvenience.

Thanks!