TD Bank connect
TD Bank is "supposed" to be working on connection problems to Quicken both the ONLINE and WEB CONNECT services. So I can NOT update my accounts. This is almost a 2 week old problem, they say their working on the code. What gives? Will we ever get this service back? Manually entering the info defeats the reason for paying for Quicken services. Please advise what's going on?
Comments
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Hi @zbook1353,
We’ve received word from our service provider that the connection to TD Bank is being re-enabled.
Please check out the new update on our alert for the latest details. Thank you!
Quicken Janean
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I just clicked on the update alert——-It says you do not have permission to view it?
I still can't update TD Bank
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Same here - the link to the Alert does not work
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My TD Bank connections has stopped working as well. I have tried all other remedies listed to no avail.
Please provide us with a step by step process to fix this issue.
thanks.
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Hello @Gary R, @ptsagcy, and @techqueen64,
Are you still experiencing issues with TD Bank?
The alert that @Quicken Janean tagged has been resolved, closed, and archived. Hence why you are unable to follow the link anymore.
Let me know!
-Quicken Jasmine
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I understand the issue was supposedly resolved but is anyone still having issues? I run an update and it finishes in 5 seconds but nothing gets updated, despite it saying it was. I try to reset my account in Quicken and get the attached error message. NOTHING has updated in weeks, balances are completely incorrect, online bill pay not sent, etc.
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Hello @Bob Shaw,
Thank you for coming to share that you are still experiencing this issue.
Due to the alert having been marked resolved, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.
I apologize for the frustration!
-Quicken Jasmine
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Even tried to set up as a new account and get this error….
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Hello @Bob Shaw,
I do apologize for these issues that you are experiencing. Please let me know how your contact with Quicken Support goes!
-Quicken Jasmine
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I am having the same issue, it is not resolved.
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so am I. I have not been able to connect with TD Bank since about the 10th!!!!!!!
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The alert link is not working for me either, you don't have permission to view.
Any idea when the TD Bank issue will be resolved.
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My TD Bank accounts are still not updating as of this morning.
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Spent 25 minutes on the phone and nothing. He finally just said "well I guess we are still having problems with TD Bank and you'll just have to wait for it to be fixed"
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Hello @Bob Shaw,
Would you mind sharing the ticket number that was given to you during your Quicken Support interaction?
Thanks!
-Quicken Jasmine
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He did not provide me with any ticket number. We just spoke by phone and tried doing a few things, including creating a new Quicken file and tried setting up a TD account but same error as in my messages above.
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[Removed - Disruptive/Rant]
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Where is the alert posted yesterday? I'd like to subscribe to it.
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Found this...
https://community.quicken.com/discussion/7955397/new-8-26-24-td-bank-online-banking-fdp-181-cc-501#latest
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Hello All,
We do now have this active alert which you can bookmark for further updates. The alert states to attempt to reactivate/deactivate your TD Bank accounts, if this does not resolve the issue then please reach out directly to Quicken Support.
I apologize for the inconvenience.
Thanks!
-Quicken Jasmine
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Case # 11251934. Still not working. Can't connect to TB Bank Direct Connect. Changed my other two accounts to Express Web Connect and that worked, but my primary checking needs to be Direct Connect so I can use TD Bank bill pay and they can't figure it out so we didn't change that one.
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Anyone see / have any update? Still not working…..
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Thank you for your reply @Bob Shaw,
When I check the ticket you referenced, it showed you were running into a CC-902 error, but didn't document what troubleshooting (if any) you did with the rep over the phone.
If you haven't already done so, please try following these steps:
- Backup your Quicken file.
- Deactivate the problem account (if it isn't already deactivated).
- Reconnect the account by going to Tools>Add Account.
- Search for TD Bank, select TD Bank Online Banking (since it offers a Direct Connect option), then click the Advanced Options link.
- Click Continue, then on the next screen, make sure to select Direct Connect, then click Next.
- Follow the prompts. Please note that you may need to go to TD's website to authorize access. If you get an error message, please follow the directions in that message or reach out to TD Bank directly for assistance.
Please let me know how it goes!
Quicken Kristina
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Didn't work…again.
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Thank you for your reply,
What error code (if any) are seeing with that message? At what point in the process are you encountering the error?
Thank you!
Quicken Kristina
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No error code and after I enter my TD Bank credentials.
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Just tried again this morning and get that error message right after I press the "reset account" button
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Tried again but creating a brand new Quicken file and adding the account from scratch (as I did with the support rep a few days ago when he told me "well, it's still an issue and you have to wait until it's fixed." Still doesn't work.
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Thank you for your replies,
To clarify, in your most recent post, did you go to TD's website (the URL specified in the error message) and authorize the connection?
Thank you!
Quicken Kristina
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I no longer get any error messages, however Quicken downloads nothing. :(
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