TD Bank connect

Hello @Gary R, @ptsagcy, and @techqueen64,

Are you still experiencing issues with TD Bank?

The alert that @Quicken Janean tagged has been resolved, closed, and archived. Hence why you are unable to follow the link anymore.

Let me know!

I understand the issue was supposedly resolved but is anyone still having issues? I run an update and it finishes in 5 seconds but nothing gets updated, despite it saying it was. I try to reset my account in Quicken and get the attached error message. NOTHING has updated in weeks, balances are completely incorrect, online bill pay not sent, etc.

TD Bank Screenshot.jpg

Hello @Bob Shaw,

Thank you for coming to share that you are still experiencing this issue.

Due to the alert having been marked resolved, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

I apologize for the frustration!

Even tried to set up as a new account and get this error….

Hello @Bob Shaw,

I do apologize for these issues that you are experiencing. Please let me know how your contact with Quicken Support goes!

I am having the same issue, it is not resolved.

Adornstein

so am I. I have not been able to connect with TD Bank since about the 10th!!!!!!!

Vicky25

The alert link is not working for me either, you don't have permission to view.

Any idea when the TD Bank issue will be resolved.

GBlundell

My TD Bank accounts are still not updating as of this morning.

https://community.quicken.com/discussion/comment/20450479#Comment_20450479

Spent 25 minutes on the phone and nothing. He finally just said "well I guess we are still having problems with TD Bank and you'll just have to wait for it to be fixed"

Hello @Bob Shaw,

Would you mind sharing the ticket number that was given to you during your Quicken Support interaction?

Thanks!

https://community.quicken.com/discussion/comment/20450570#Comment_20450570

He did not provide me with any ticket number. We just spoke by phone and tried doing a few things, including creating a new Quicken file and tried setting up a TD account but same error as in my messages above.

ptsagcy

[Removed - Disruptive/Rant]

Where is the alert posted yesterday? I'd like to subscribe to it.

Found this...

https://community.quicken.com/discussion/7955397/new-8-26-24-td-bank-online-banking-fdp-181-cc-501#latest

Hello All,

We do now have this active alert which you can bookmark for further updates. The alert states to attempt to reactivate/deactivate your TD Bank accounts, if this does not resolve the issue then please reach out directly to Quicken Support.

I apologize for the inconvenience.

Thanks!

https://community.quicken.com/discussion/comment/20450570#Comment_20450570

Case # 11251934. Still not working. Can't connect to TB Bank Direct Connect. Changed my other two accounts to Express Web Connect and that worked, but my primary checking needs to be Direct Connect so I can use TD Bank bill pay and they can't figure it out so we didn't change that one.

Anyone see / have any update? Still not working…..

Quicken Kristina

Thank you for your reply @Bob Shaw,

When I check the ticket you referenced, it showed you were running into a CC-902 error, but didn't document what troubleshooting (if any) you did with the rep over the phone.

If you haven't already done so, please try following these steps:

Backup your Quicken file.
Deactivate the problem account (if it isn't already deactivated).
Reconnect the account by going to Tools>Add Account.
Search for TD Bank, select TD Bank Online Banking (since it offers a Direct Connect option), then click the Advanced Options link.
Click Continue, then on the next screen, make sure to select Direct Connect, then click Next.
Follow the prompts. Please note that you may need to go to TD's website to authorize access. If you get an error message, please follow the directions in that message or reach out to TD Bank directly for assistance.

Please let me know how it goes!

Didn't work…again.

Quicken Kristina

Thank you for your reply,

What error code (if any) are seeing with that message? At what point in the process are you encountering the error?

Thank you!

No error code and after I enter my TD Bank credentials.

Just tried again this morning and get that error message right after I press the "reset account" button

Tried again but creating a brand new Quicken file and adding the account from scratch (as I did with the support rep a few days ago when he told me "well, it's still an issue and you have to wait until it's fixed." Still doesn't work.

Quicken Kristina

Thank you for your replies,

To clarify, in your most recent post, did you go to TD's website (the URL specified in the error message) and authorize the connection?

Thank you!