TD Bank connect

zbook1353
zbook1353 Quicken Windows Subscription Member
edited October 22 in Download, Add/Update Accounts (Windows)

TD Bank is "supposed" to be working on connection problems to Quicken both the ONLINE and WEB CONNECT services. So I can NOT update my accounts. This is almost a 2 week old problem, they say their working on the code. What gives? Will we ever get this service back? Manually entering the info defeats the reason for paying for Quicken services. Please advise what's going on?

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Comments

  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    Hi @zbook1353, 

    We’ve received word from our service provider that the connection to TD Bank is being re-enabled. 

    Please check out the new update on our alert for the latest details. Thank you!

    Quicken Janean

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  • Gary R
    Gary R Quicken Windows Subscription Member ✭✭✭

    I just clicked on the update alert——-It says you do not have permission to view it?

    I still can't update TD Bank

  • ptsagcy
    ptsagcy Quicken Windows Subscription Member ✭✭

    Same here - the link to the Alert does not work

  • techqueen64
    techqueen64 Quicken Windows Subscription Member

    My TD Bank connections has stopped working as well. I have tried all other remedies listed to no avail.

    Please provide us with a step by step process to fix this issue.

    thanks.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Gary R, @ptsagcy, and @techqueen64,

    Are you still experiencing issues with TD Bank?

    The alert that @Quicken Janean tagged has been resolved, closed, and archived. Hence why you are unable to follow the link anymore.

    Let me know!

    -Quicken Jasmine

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  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭

    I understand the issue was supposedly resolved but is anyone still having issues? I run an update and it finishes in 5 seconds but nothing gets updated, despite it saying it was. I try to reset my account in Quicken and get the attached error message. NOTHING has updated in weeks, balances are completely incorrect, online bill pay not sent, etc.

    TD Bank Screenshot.jpg

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Bob Shaw,

    Thank you for coming to share that you are still experiencing this issue.

    Due to the alert having been marked resolved, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    I apologize for the frustration!

    -Quicken Jasmine

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  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭

    Even tried to set up as a new account and get this error….

    image.png

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Bob Shaw,

    I do apologize for these issues that you are experiencing. Please let me know how your contact with Quicken Support goes!

    -Quicken Jasmine

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  • GasGrill
    GasGrill Quicken Windows Subscription Member

    I am having the same issue, it is not resolved.

  • Adornstein
    Adornstein Quicken Windows 2017 Member

    so am I. I have not been able to connect with TD Bank since about the 10th!!!!!!!

  • Vicky25
    Vicky25 Quicken Windows Subscription Member

    The alert link is not working for me either, you don't have permission to view.

    Any idea when the TD Bank issue will be resolved.

  • GBlundell
    GBlundell Quicken Windows Subscription Member

    My TD Bank accounts are still not updating as of this morning.

  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20450479#Comment_20450479

    Spent 25 minutes on the phone and nothing. He finally just said "well I guess we are still having problems with TD Bank and you'll just have to wait for it to be fixed"

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Bob Shaw,

    Would you mind sharing the ticket number that was given to you during your Quicken Support interaction?

    Thanks!

    -Quicken Jasmine

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  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20450570#Comment_20450570

    He did not provide me with any ticket number. We just spoke by phone and tried doing a few things, including creating a new Quicken file and tried setting up a TD account but same error as in my messages above.

  • ptsagcy
    ptsagcy Quicken Windows Subscription Member ✭✭
    edited August 27

    [Removed - Disruptive/Rant]

  • GasGrill
    GasGrill Quicken Windows Subscription Member

    Where is the alert posted yesterday? I'd like to subscribe to it.

  • GasGrill
    GasGrill Quicken Windows Subscription Member

    Found this...

    https://community.quicken.com/discussion/7955397/new-8-26-24-td-bank-online-banking-fdp-181-cc-501#latest

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    We do now have this active alert which you can bookmark for further updates. The alert states to attempt to reactivate/deactivate your TD Bank accounts, if this does not resolve the issue then please reach out directly to Quicken Support.

    I apologize for the inconvenience.

    Thanks!

    -Quicken Jasmine

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  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20450570#Comment_20450570

    Case # 11251934. Still not working. Can't connect to TB Bank Direct Connect. Changed my other two accounts to Express Web Connect and that worked, but my primary checking needs to be Direct Connect so I can use TD Bank bill pay and they can't figure it out so we didn't change that one.

  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭

    Anyone see / have any update? Still not working…..

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @Bob Shaw,

    When I check the ticket you referenced, it showed you were running into a CC-902 error, but didn't document what troubleshooting (if any) you did with the rep over the phone.

    If you haven't already done so, please try following these steps:

    1. Backup your Quicken file.
    2. Deactivate the problem account (if it isn't already deactivated).
    3. Reconnect the account by going to Tools>Add Account.
    4. Search for TD Bank, select TD Bank Online Banking (since it offers a Direct Connect option), then click the Advanced Options link.
      Screenshot 2024-08-30 at 5.26.38 PM.png
    5. Click Continue, then on the next screen, make sure to select Direct Connect, then click Next.
      Screenshot 2024-08-30 at 5.27.36 PM.png
    6. Follow the prompts. Please note that you may need to go to TD's website to authorize access. If you get an error message, please follow the directions in that message or reach out to TD Bank directly for assistance.
      Screenshot 2024-08-30 at 5.29.17 PM.png

    Please let me know how it goes!

    Quicken Kristina

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  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭

    Didn't work…again.

    image.png

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    What error code (if any) are seeing with that message? At what point in the process are you encountering the error?

    Thank you!

    Quicken Kristina

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  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭

    No error code and after I enter my TD Bank credentials.

  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭

    Just tried again this morning and get that error message right after I press the "reset account" button

    image.png

  • Bob Shaw
    Bob Shaw Quicken Windows Subscription Member ✭✭

    Tried again but creating a brand new Quicken file and adding the account from scratch (as I did with the support rep a few days ago when he told me "well, it's still an issue and you have to wait until it's fixed." Still doesn't work.

    image.png

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    To clarify, in your most recent post, did you go to TD's website (the URL specified in the error message) and authorize the connection?

    Thank you!

    Quicken Kristina

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  • GasGrill
    GasGrill Quicken Windows Subscription Member

    I no longer get any error messages, however Quicken downloads nothing. :(

This discussion has been closed.

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