Citibank Cards Authentication Problem (QWIN)
Answers
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You need to use the Costco Anywhere Visa Card by Citi setup link in Add Account (it must be typed into the Search field since there is no button option for it). Using just about anything seems to fail, yet.
If you try doing this, make sure your Costco card(s) is deactivated, first. (Account Details > Online Services tab > Deactivate).
Let us know whether or not Costco Anywhere Visa Card by Citi has worked for you.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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Same issue, I'm afraid. I have used a Citi VISA card for several years and NOW cannot link the account to Quicken. I follow Quicken's prompts, sign into Citi Card, and then receive the same time out error message??? Like others, I've tried on multiple attempts with the same unfortunate result.
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I read one comment in another discussion that the problem has been resolved. The last transaction I was able to download was 9/18/2024. I use my citicard almost every day. I have tried almost daily to authorize my CitiCard.
https://community.quicken.com/discussion/7956147/citibank-cards-authentication-problem-qwin
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The earliest transaction in in Quicken file is 10/1/1999. I am a long time user.
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Ditto. Two cc's plus checking. It did not download a brokerage account that was linked via Citigold but I was able to set that up separately.
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Still an issue. Sign-In Failed every time I try to set up online services.
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Connecting to the Costco anywhere Visa was the trick to finally get Quicken to accept the connection for both of our Citi AAdvantage Mastercards. Downloads are now working.
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Just set up my Citi Rewards Mastercard using the Costco Anywhere Visa FI. Weird, that it works but good for now.
As all have found, the Citi Credit card FI does not work.
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I know this is a known issue, but I just want to add my name to the list of people who REALLY need this fixed. My Citi card and my American Airlines card do not work.
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Quicken, how much longer do we need to wait. Authentication works on Citi side, but not on Quicken side.
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The Boatmaniac's work-around, using the "Costco…Visa" example, did indeed work for me with a Citi Advantage Mastercard. Cool! Back in biz. Had been having and trying all the various scenarios as described, this worked at the end. Thank you, all! WTG, Boatmaniac!!
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Costco Anywhere Visa Card by Citiworked for me.
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I'll add my hack that worked. In fact it may be a "feature" not a bug. After the "failed" screen I hit the "back" button. That takes you to the screen that allows you to search for your card. It appears that I needed to get the exact title of the card correct. In this case I failed multiple times searching for "Citi" cards. However, when I searched for the "AAdvantage" search term I saw the "American Airlines AAdvantage Platinum Select World" card come up in the search box. Since that is my exact card I selected that and the authorization process went normally. So, I would speculate that there is something about the "Costco" card that the software recognizes generally, but otherwise it wants the exact card title of your personal card.
Of course, YMMV, so feel free to try this, but no guarantees.
I would also suggest that Quicken needs a new SW Quality Control manager as this should have been easily caught in any normal SW testing regression.
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Quicken's ssupprt update indicated the Citi Card issue had been addressed - however most recent attempt to authorize/register multiple card accounts results in the same outcome - Citi acknowledges successul registry and Quicken fails - still no access. THE PROBLEM CITES AT THE BEGINNING OF THIS LENGTHY THREAD CONTINUES.
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Yes, this worked for me also. Finally, after five days of waiting for Quicken to fix the problem. Thanks!
Quicken user since 1991, DOS version1 -
I did the same and it worked for both that card and my Rewards+ card. I then did the citi business choice for my citi business card and that worked as well. Both had been deactivated by quicken when I first tried to update.
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This solution worked for me as well. This is much appreciated, too bad that Quicken is now resorting to their customers solving their problems FOR THEM.
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This issue has NOT been fixed as of Tue, 10/1/24, 10:53A - PST, Windows 10, Qkn v. 59.6.
In Quicken Citi account I attempt to reauth the account via Qkn link to Citi site. I click on Citi auth for current and future Qkn accts. I get the Qkn (redirect) message: "Your accounts have been authorized successfully.". Then the Qkn "Activate One Step Update" screen (grayed out) is displayed that says: "Sign in to Citibank bank failed. Try again.".I even tried creating a new/additional Citi credit card account, followed the same Qkn-directed process per above, with the same result. Downloading a file of txns from Citi manually is NOT an option since it will download a month's worth at a time where the user cannot date-select.
(It's not a browser issue. I changed default browsers and still have the same above issue.)
Please fix this issue. It has been going on way too long and the work-arounds are unacceptable. Thank you for your efforts. They are appreciated.
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I came here to say this. Thank you!
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same here
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This search work around worked for both Costco Anywhere Visa and American Airlines AAdvantage Platinum Select cards.
Thanks for posting updates
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Thumbs up for this workaround. It worked for my Citi AAdvantage Gold Mastercard.
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I did the same as you, and it worked. I actually have two Citi AA cards (AAdvantage World Mastercard and the free AA AAdvantage card) and both have been reconnected doing this. Thanks!
Cheers.
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this worked for me
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Selecting Costco Anywhere Visa Card by Citi allowed me to complete authorization successfully. I was also able to run One Step Update successfully
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This worked for me to activate a Citibank Custom Cash Card and a Citibank Double Cash Card. Just used the "Citi Costco Card hack". I needed to clear both the "Financial Institution" and the "Account Number" fields in the "General" tab in account information to get everything to work properly and match my pre-existing accounts when re-authorizing. Thank you for the fix!
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I have a Citi Double Cash mastercard. I chose from the list "Citi Smart mastercard" instead of just "Citi" and that made it work.
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@Quicken Kristina You said in another post "Costco Citi Credit Card has been updated to allow for the download of transactions," but I'm still getting sign in failure in Quicken, despite Citi authorizing the sign in. (See my post on September 26.) Thanks.
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This worked for me, Thanks
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Add my name to the list: "Costco Citi Credit Card has been updated to allow for the download of transactions," but I'm still getting sign in failure on Quicken side, despite Citi authorizing the sign in.
Quicken needs to fix and notify it's customers there is a problem and when fix is available.
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