Citibank Cards Authentication Problem (QWIN)

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Answers

  • Bob Sarley
    Bob Sarley Member ✭✭✭

    We need this fixed. I get messages saying it is fixed and it is not.

  • tom-LelandNC
    tom-LelandNC Quicken Mac Other Member ✭✭

    Same issue this morning. Citi has always been the financial institution that Quickne seems to choke on.

  • ARR
    ARR Quicken Windows Subscription Member ✭✭

    Tried the Costco citi visa and still authorized by citi but when it redirects me back to Quicken the message states it failed. Having difficulty understanding why this was working fine a few days ago and suddenly stopped and is an issue fixing. need a better explanation from Quicken.

  • rakeshg
    rakeshg Quicken Mac Subscription Member ✭✭

    Possible solution: I was able to update my Citibank accounts (5 accounts, banking and credit cards) by selecting Citi Advantage MasteCard as the financial institution. After doing the authorization, Quicken showed a window that had "add as new account" as the default, but I was able to re-link all the existing accounts. Quicken gave a warning that the account was already linked to a different financial institution (Citibank) but it was able to download new transactions and it did not duplicate any existing data (but YMMV - I saved a backup before I took any of the steps outlined above).

  • pt216
    pt216 Quicken Windows 2017 Member ✭✭

    4. Go back to Quicken and follow eghanson's recommendation:

    What page is eghanson's recommendation on ?

  • mtreloar
    mtreloar Quicken Windows Subscription Member

    Same problem with CitiBank. Could you please get a grip on this problem. Thank you.

  • lladna
    lladna Member ✭✭✭
    edited October 1

    @Quicken Kathryn On the other page you said it's working. It does not appear so, can you please update us? Thank you.
    Quicken's update page that does NOT allow comments:

  • maxperform
    maxperform Quicken Windows Other Member

    Same problem here. Seems like it should be fixable.

  • QkNoGood
    QkNoGood Quicken Windows Subscription Member ✭✭

    Same problem here. Citi says authorized, Quicken fails!!!!

  • I have the same issues. When will this corrected ?

  • Ted Hovick
    Ted Hovick Member ✭✭

    Saw the post yesterday that the Citicard problems have been resolved. THEY HAVE NOT!!!!!!!!!!!

    Don't post that the problem is fixed when it isn't. The only way I can download transactions is to go to the Citi website directly and download to the program, which is slow and inefficient.

    Don't post that the problem is fixed when you cannot respond to the Admin post. How is the community to provide feedback to a locked Admin post?

  • trwigton
    trwigton Quicken Mac Subscription Member

    Citi Costco still not downloading.

  • Lloyd Stearns
    Lloyd Stearns Quicken Windows Subscription Member ✭✭✭

    Wow, my mail is full with all the 'me too' comments. Can we at least slow these down?

  • JohnA
    JohnA Member ✭✭✭
    edited October 1

    I concur, it is not fixed. I am using the Intuit connection that Quicken uses to the Citi Card. Maybe there is something not quite right there?

  • sammin
    sammin Quicken Windows Subscription Member ✭✭

    Still not working! Come on Quicken!

  • DKB2
    DKB2 Quicken Windows Subscription Member ✭✭
    edited October 1

    10/1/24, 08:35 CDT, issue still unresolved

  • dduck
    dduck Quicken Windows Subscription Member

    Thank you, Bob! I did what you suggested and skipped Citi Cards, searched for all Citi and saw my Platinum Select Mastercard, selected that specific card and the rest of the process went flawlessly. I was able to link to my existing account and all my transactions for the last eight days downloaded.

  • lsjrlsjr70
    lsjrlsjr70 Member ✭✭✭
    edited October 1

    Linking to Citi Advantage Card, my specific card, resolved the issue for me. Thanks!

  • tod_quick1
    tod_quick1 Quicken Windows Subscription Member ✭✭

    Worked for me after wasting way too much time trying to just add the online connection back through the normal pre-existing account dialog. Thanks!

  • docfiddle52
    docfiddle52 Quicken Windows Subscription Member ✭✭

    @dlipetz Your solution worked for me. Just take the time to read the prompts so that you follow the steps carefully. You're basically adding a new account, but linking it to the existing Q one for the Costco card.

  • brpqkn
    brpqkn Quicken Windows Subscription Member ✭✭
    edited October 1

    I just turned off notifications for this thread since 80% of the comments are "me too" or "why doesn't someone fix this" and people just coming to whine. The occasional useful comment is buried in all the chaff. So, no, the inane comments are not likely to slow down until this gets fixed. And there'll likely still be whining after that about how long it took :)

    I just have a link to the main thread from Quicken admins where a fix (a real one and not the incorrectly-claimed fix from yesterday) will be announced.

    Cheers.

  • trheadrick
    trheadrick Quicken Windows Subscription Member

    Your post says it is now resolved or soon to be resolved, but alas it still does not work, Citibank gives approval message in their UX, but it does not sync back to Quicken Classic.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited October 1

    You might want to try doing what many (myself included) have posted over the last 3 days worked for them:

    • Make sure your Citi accounts are deactivated (Account Details > Online Services tab > Deactivate).
    • Then go to Add Account but DO NOT select any of the Citi buttons.
    • Instead, in the Search field type in Costco Anywhere Visa Card by Citi and follow the prompts to complete the authorization process.

    This setup has been successful in downloading most Citi cards, not just the Costco Visa Card, as well as Citi checking and savings accounts.

    NOTE: I have been having some issues getting EWC+ download setups authorized for the last few months. It seems that some of my browser security settings are interfering with the authorization process. So, when it fails to authorize, I temporarily disable all of my browser extensions and then run the setup process, again. Then the authorization process almost always works. After the connection setup is completed, I enable all of those browser extensions, again.

    Quicken Classic Premier (US) Subscription: R59.10 on Windows 11

  • springro68
    springro68 Quicken Windows Subscription Member ✭✭

    As you can see, Citibank confirms the accounts have been authorized, then I am brought to the screen which states:

    Very frustrating.

  • Tom Guild
    Tom Guild Member ✭✭

    Thanks for the workaround. Not exactly "fixed" by Quicken, but better than nothing.

  • springro68
    springro68 Quicken Windows Subscription Member ✭✭
    edited October 1

    Upon attempting to reset the connection for citibank.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited October 1

    You might want to try doing what many (myself included) have posted over the last 3 days worked for them:

    • Make sure your Citi accounts are deactivated (Account Details > Online Services tab > Deactivate).
    • Then go to Add Account but DO NOT select any of the Citi buttons.
    • Instead, in the Search field type in Costco Anywhere Visa Card by Citi and follow the prompts to complete the authorization process.

    This setup has been successful in downloading most Citi cards, not just the Costco Visa Card, as well as Citi checking and savings accounts.

    NOTE: I have been having some issues getting EWC+ download setups authorized for the last few months. It seems that some of my browser security settings are interfering with authorization process. So, when it fails to authorize, I temporarily disable all of my browser extensions and then run the setup process, again. Then authorization process almost always works. After the connection setup is completed, I enable all of those browser extensions, again.

    Quicken Classic Premier (US) Subscription: R59.10 on Windows 11

  • SForsgren
    SForsgren Quicken Windows Subscription Member ✭✭✭

    That seems to have worked for me. Amazing. Does Quicken now reduce our subscription price since the smart folks here did their work? :) Excellent! Thank you!

This discussion has been closed.