Unable to Download Transactions with Wells Fargo [Edited]

sgarland1

Can't download account transaction from Wells Fargo should have been fixed by now,No info from Quicken except it's an ongoing issue.Will not be renewing. Bye.

Boatnmaniac

I and many others are able to download from WF via both Direct Connect and Express Web Connect+.

Since you have not posted anything about your WF download issues in this Community, I cannot determine what your issue(s) are about. Provide some details of the issue(s) you are experiencing and perhaps I or someone else might be able to assist:

1. What type(s) of accounts?
2. What connection method are you trying to set up with?
3. What error code(s) and/or messages are you getting?
4. Any additional information you feel might be helpful?

Quicken Jasmine

Hello @sgarland1,

Are you still experiencing this issue?

Let us know!

sgarland1

Yes I am still having problems see screen shot. Yes I also know about

Direct Connect and Express Web Connect.

NotACPA

Have you seen the info provided in the "box" in your graphic? It's not apparent that this is a Q problem … it appears to be User error.

And without knowing which connection method you're using with WF, there's not much that we can do.

Boatnmaniac

Yes, for a WF DC connection you must first register on the WF website in order to set up the connection. See the URL in that box to initiate and complete the registration process.

Pre-registraion is not needed for setting up an EWC+ connection.

Boatnmaniac

If you are getting this error message after completing the registration and within the time window, then it might be your PW. Do you have any special characters in your PW?

See the Support Article at the following link regarding special characters in PWs that can sometimes cause a connection set up issue: https://www.quicken.com/support/password-vault-your-bank-could-not-use-password-you-entered/ .

sgarland1

September 17 edited October 1

We have confirmed an issue with users trying to connect with Wells Fargo receiving a User Access Denied in Quicken for Windows and Quicken for Mac. If you encounter this issue, please contact Quicken Support for assistance.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 11283487)

UPDATE 9/24/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

October 1

ONGOING 10/1/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

November 9 2024 problem still exsist.

The screen shot is were i add account to download my transaction it works for capital one accounts and my other accounts but not wells fargo. it use to work for my wells fargo but not now nad i am not the only one with this problem. no need to respond to this, been using quicken since quicken 6 for dos and know how to login to my bank account but am done with quicken.

Beijing Mac

I have just experienced a similar issue with Wells Fargo, starting yesterday I got an error when doing a One Step Update. Note that I have been syncing previously with no issue. Looked on my Quicken Support pages and did not see anyone posting about problems. Any news? Anyone else with problems?

this is from 1 of my 10 accounts; while trying to "Fix" the problem, I have now become totally disconnected on one account.