LPL Financial has not worked for weeks. When will this be fixed?

Jen4VT

It has been weeks. There are very few updates and the updates that are sent are generic and useless.

Quicken Anja

Hello @Jen4VT,

Please refer to this Community Alert for any and all updates and information as they become available. At this time, we do not have any more information available beyond what has already been posted within the Alert and we do not have an ETA on resolution.

We apologize for any inconvenience! Thank you.

Jen4VT

I spoke with someone in support on Oct 28th because there are several issues going on. I was told I would be contacted and still have not been. When will I be contacted to work on the new issue? I’ve uploaded all requested screenshots and have not heard anything.

Jen4VT

When will I hear back from Support about my 28Oct issue?

jacobs

@Jen4VT I understand your frustration, but asking here in a community frum when Quicken Support will get back to you isn't going to help, because no one here (mostly fellow Quicken users, and a few Quicken moderators) knows the answer. Have you tried calling back to Quicken Support? That's what I would suggest. Hopefully they give you a ticket number you can refer to?

I'll also note that Quicken doesn't always get back to people who have submitted details about an issue, and there's often no way to know if that means the issue has been documented and is being worked on (or is in a queue to be worked on). If you submitted the issue via "Report a Problem" in the program, you typically will not be contacted. But if you spoke with a Support representative who said you would be called back, hopefully you will. However, the timing for that could vary widely, depending what the issue is.

Quicken Kristina

Hello @Jen4VT,

To assist with this, I looked up your recent contact with Quicken Support. I can see that the FDP-108 error you were getting with LPL was escalated. Our escalated team is working on the issue (ticket# 11354076). Currently, there is no ETA. Our escalated team will contact you by email if they need more information or when they believe they have resolved the issue.

Thank you!

Jen4VT

Thank you so much for the update !