Why can't Quicken even contact Nordstrom to connect an account?

snafner

I am still suffering from the Nordstrom Card issue on Quicken for Mac. After disconnecting the account, I encounter a completely different error when trying to connect. Quicken cannot even contact Nordstrom, it would seem.

Boatnmaniac

https://community.quicken.com/discussion/comment/20462679#Comment_20462679

Well, I suppose there could be an issue with how 2FA is getting fed back to Nordstrom or how Nordstrom is responding the the 2FA feedback from Quicken but it really could be something totally unrelated to that. IMO it is more likely that the connection issue is related to the Nordstrom website changes that were made earlier this month because it was right after that happened that people started posting of the download connection issue.

I know it is frustrating to have connection issues that seem to take a long time to get resolved but in many cases it is not Quicken that can fix those issues. There are 2 other players who bear more ownership of that: The FI and Intuit. When we report issues to Quicken, Quicken must often get both the FI and Intuit engaged in the resolution and that can be time consuming and slower than we'd like.

Hopefully the Nordstrom connection issue will be resolved soon and it won't be like happened with Kohl's earlier this year. Kohl's made some system/website changes back in June and it wasn't until mid-September before Kohl's resolved the connection issues those changes created.

But specific to 2FA: Quicken does not request 2FAs as Quicken has absolutely no control over that. It is the financial institution (FI) that requests the 2FAs and that requires Quicken to prompt the user for it. Quicken is contractually obligated to follow the FI's request on this matter…it's a security thing. When the FI stops requesting the 2FA, Quicken will stop prompting you for it.

In the past I had 2 FIs that were requesting 2FA with every OSU. I ended up calling them and talking with their tech support folks. They told me that their security protocols were flagging for 2FA because Intuit (the aggregator who connects with the FI during OSU) had not been marked in their security system as "recognized". They then marked Intuit as "recognized" and the 2FA requests stopped. Perhaps what you need to do is to discuss this with Nordstrom's tech support (preferably someone who is involved with downloading data) to see if they can do something to stop the 2FA requests. (Do not waste time talking with their customer support because they are not the ones who can address this.)

Boatnmaniac

You might want to view the Alert that has been posted:

https://community.quicken.com/discussion/7957398/new-11-15-24-nordstrom-card-account-cc-511-fdp-530

Also, you might want to review this other discussion thread regarding this issue. While this is a QWin thread there are other QMac users who have been posting in it as this issue affects both QWin and QMac.:

https://community.quicken.com/discussion/7957381/nordstrom-visa-getting-cc-511-error-starting-11-7-24

snafner

Yes, I saw - and have been monitoring - the 11/15 admin posting. The problem likely stems from the fact that any login to the Nordstrom site now requires two-factor authentication, so unless Quicken implements an allowance for that…

I have other Quicken connections that support 2FA, so I don't know why it is taking so long for Quicken to make the change. It is really frustrating.

NotACPA

Making a SWAG here, but my guess would be that Nordstrom didn't notify Q/Intuit in a timely manner of that change to the website.

SO, Q's changes to accommodate the change to the website get placed at the back of the line … behind the changes requested by those FI's who DID make timely notification.

snafner

Ah, punishing the Quicken customer for the FI's failure. Lovely.

NotACPA

Well, it's Nordstrom that's punishing the customer, by their failure to adhere to the contract provision re: "timely notification".

snafner

True, and my point is that if Quicken, as you say, is prioritizing Nordstrom at the back of the line, they are punishing the quicken customer rather than prioritizing a present failure before one that has not yet happened due to a timely advanced warning.

Boatnmaniac

https://community.quicken.com/discussion/comment/20462679#Comment_20462679

Well, I suppose there could be an issue with how 2FA is getting fed back to Nordstrom or how Nordstrom is responding the the 2FA feedback from Quicken but it really could be something totally unrelated to that. IMO it is more likely that the connection issue is related to the Nordstrom website changes that were made earlier this month because it was right after that happened that people started posting of the download connection issue.

I know it is frustrating to have connection issues that seem to take a long time to get resolved but in many cases it is not Quicken that can fix those issues. There are 2 other players who bear more ownership of that: The FI and Intuit. When we report issues to Quicken, Quicken must often get both the FI and Intuit engaged in the resolution and that can be time consuming and slower than we'd like.

Hopefully the Nordstrom connection issue will be resolved soon and it won't be like happened with Kohl's earlier this year. Kohl's made some system/website changes back in June and it wasn't until mid-September before Kohl's resolved the connection issues those changes created.

But specific to 2FA: Quicken does not request 2FAs as Quicken has absolutely no control over that. It is the financial institution (FI) that requests the 2FAs and that requires Quicken to prompt the user for it. Quicken is contractually obligated to follow the FI's request on this matter…it's a security thing. When the FI stops requesting the 2FA, Quicken will stop prompting you for it.

In the past I had 2 FIs that were requesting 2FA with every OSU. I ended up calling them and talking with their tech support folks. They told me that their security protocols were flagging for 2FA because Intuit (the aggregator who connects with the FI during OSU) had not been marked in their security system as "recognized". They then marked Intuit as "recognized" and the 2FA requests stopped. Perhaps what you need to do is to discuss this with Nordstrom's tech support (preferably someone who is involved with downloading data) to see if they can do something to stop the 2FA requests. (Do not waste time talking with their customer support because they are not the ones who can address this.)