Why can't Quicken even contact Nordstrom to connect an account?

wbeier3

Downloaded a purchase today. The transaction was entered as a credit.

Quicken: what is the timeline for resolution?

Thank you.

Quicken Jasmine

Hello @wbeier3,

Thanks for reaching out. The alert for this issue is still active and open. You can follow this link where I suggest that you bookmark the alert for all further updates.

The latest update:

Nordstrom Card is currently 100% blocking. We are continuing to work with the service provider but and we do not have an ETA for a resolution. This alert will be updated once more information, updates, etc become available.

Thank you for your continued patience.

Mikealp

I can download Nordstrom card transactions, but it now requires 2 factor authentication and holds up my entire one step update until I enter the six digit code. Months and months and still a headache.

Quicken Jasmine

https://community.quicken.com/discussion/comment/20492008#Comment_20492008

Thank you for sharing. I am sorry about the frustration this issue is causing.

Boatnmaniac

https://community.quicken.com/discussion/comment/20492008#Comment_20492008

FYI: When 2FA is required it is something that the financial institution requires. Quicken does not initiate the 2FA prompt without the financial institution requiring it.

When I have had 2FA being required consistently over a long period of time I have contacted the financial institution and asked them to set their security system to "trust" Intuit's (the aggregator) connection attempts to download the account data. Sometimes that fixed the issue within a couple of days. Other times it did not. But even when it did not, eventually usually the 2FA requirement simply goes away.

Luna2015

I was able to connect last week. Transactions are down loading but purchases come across a payments. I changed them to purchases and tried to reconcile the account. It doesn't work because according to reconciliation I am off the amount of the purchase. My Quicken balance is negative as it should be with a purchase. On my other accounts the online balance shows as a negative. I have attached a screen shot of the reconciliation. Very frustrating that this has been going on since September.

Screenshot 2025-05-29 at 5.31.40 PM (2).png

wbeier3

@Luna2015, the image you shared is of your desktop with an open browser window showing results of how to take a screenshot on a Mac.

Personally, I use Shift + Command + 4 for screen shooting on my Mac. That will allow you to select only the portion of your desktop you intend to share. https://support.apple.com/en-us/102646#portion

wbeier3

Purchases continue to show up as credits. Quicken: what is the status of this issue? Please do not reply with a suggestion I bookmark the alert page for all further updates. The last update was months ago. Thank you.

jacobs

@wbeier3 Two quick comments…

1. If the problem with debits and credits is with the financial institution encoding the transactions incorrectly, Quicken probably can’t tell you when it will be fixed because they’re waiting for the financial institution to implement the fix. (And fixing downloads to third-party applications is often a low priority for the IT departments at financial institutions.) But Quicken will rarely point a finger at the financial institution because Quicken relies on their cooperation — and doesn’t want to annoy them such that they might drop Quicken support altogether.
2. The moderators on this site typically have little or no additional insight into or information about the exact status of a connectivity problem.

Luna2015

I down loaded a purchase today and it posted as a payment. This means when you try to reconcile the bank you can't until the balance is zero. Target uses the same bank and purchases download as purchases and payments download as payments. Why does it work with one credit card and not the other? Is this a bank issue or a Quicken issue.