Regions Bank Not Downloading (QMAC)

that_boy7

Mac Quicken Deluxe 7.10.1. Mac OS 15.1.1

For about three days, Regions Bank has not downloaded, showing Error Code: -1. Message says Invalid OFX from Financial Institution.

I called Regions support and after several minutes of holding, the lady said they do not show an issue at their level and I should contact Quicken.

Quicken Anja

Hello @that_boy7,

If you don't mind, could you please provide a screenshot of the erorr you receive? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

that_boy7

Every time I attempt to Post Comment with the screenshot, it says "Body is 4 characters short." Nothing happens…. ??

Quicken Anja

Are you trying to post the screenshot by itself with no text? Have you tried typing something to post with the screenshot? That error usually occurs when nothing is typed.

Let me know!

that_boy7

Here is the screenshot you requested…

David.alge

I have the same error on my Mac

Quicken Anja

Thank you both for following up with a screenshot.

We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

We apologize for any inconvenience in the meantime! Thank you.
(CTP-11670)

FarmTech

I am getting the exact same error when trying to connect to Regions Bank, for the last several days. I have a MacBook, OS 15.1.1.

rodney1259

I'm getting the same error but transactions are downloading.

Quicken Jasmine

Hello @FarmTech and @rodney1259,

Thank you for coming to share that you are also experiencing this issue. Our teams are still investigating this issue, however, there is no current ETA.

I do apologize for any frustration caused in the meantime.

that_boy7

We are several days past the reported error; I did exactly as instructed about forwarding all the files including the sanitized quicken file. I continue getting the same error so nothing is fixed thus far. Has anything been done that can be reported? 

Thank you…

jacobs

@that_boy7 Just FI, there are almost never progress reports on connectivity problems. Sometimes that's because Quicken doesn't know the details of what is being worked on by its service provider, Intuit, or the interactions between Intuit and the financial institution. Even when they may have some information, they don't want to share with users that a financial institution is at fault, because a flood of user complaints to a financial institution might lead to them deciding not to support Quicken downloads going forward. So unfortunately, users just have to wait after an issue has been acknowledged until one day things suddenly start working again. And that can take anywhere from a few days to weeks or even months, depending on the issue and if the financial institution makes it a priority to make a fix on their end.

that_boy7

@jacobs Thank you for your thoughts. However, when I first began to use quicken decades ago, I bought a license that lasted until I wanted to upgrade or support of the product's vintage ended. Now, I pay money each year to use Quicken. Waiting as you described is no longer tolerable in my opinion. I truly hope things get back on track very soon. Thanks.

DFret13

@Quicken Jasmine do we have an open trouble ticket for this -1 error that Mac users are getting with Regions Bank? I've been getting the same error for about 10-12 days now using Mac, my error log reflects the same info in the screen shots above. Is it reasonable to think this is related to the OL-220-A error that Windows users are getting that is discussed here: (https://community.quicken.com/discussion/7958202/new-12-9-24-regions-bank-ol-220-a/p1?new=1)? Seems both occurred at about the same time and seems tied to the format of the download file from Regions. I hope this is being escalated for a quick resolution as I expect all Quicken users working with Regions no longer have the ability to pay their bills through this service.

TNJoe

I have the same problem and have talked to Regions Resolution Response Team a number of times. I sent them the error message and my OFX log file and they claim the problem is with Quicken. I'm getting really frustrated with this problem.

Quicken Anja

https://community.quicken.com/discussion/comment/20466760#Comment_20466760

Hello @DFret13,

This issue has been escalated internally and a trouble ticket (CTP-11670) has been created, though we do not have an ETA on resolution at this time. However, we did go ahead and add the Mac error to the Alert for Windows as these errors are in fact related. Please refer to the Community Alert for any and all updates going forward.

Thank you!

Walker850

I called Quicken 650-250-1900. They stayed on the phone with me until I had it up and running. I have a Mac laptop. I had to disconnect all of my accounts (individually) and reconnect using Regions WebConnect. When your list of accounts show up be sure to link them to your existing accounts in Quicken otherwise it will set them up as new accounts. I hope this is helpful. @DFret13, @TNJoe @that_boy7

TNJoe

That's good Walker850, if that's all you want. Regions WebConnect is just one way connectivity. We're trying to get Direct Connect working so we can use bill pay from within Quicken.

Quicken Kristina

Hello All,

The team working on this issue is requesting that people encountering this problem please send logs. To do this, please navigate to Help>Report a Problem and send a problem report with log files attached. Please reference Ticket# 11433704/CTP-11670 in the description.

Thank you!