Regions Bank Not Downloading (QMAC)
Mac Quicken Deluxe 7.10.1. Mac OS 15.1.1
For about three days, Regions Bank has not downloaded, showing Error Code: -1. Message says Invalid OFX from Financial Institution.
I called Regions support and after several minutes of holding, the lady said they do not show an issue at their level and I should contact Quicken.
Comments
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Hello @that_boy7,
If you don't mind, could you please provide a screenshot of the erorr you receive? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Thank you!
-Quicken Anja
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Every time I attempt to Post Comment with the screenshot, it says "Body is 4 characters short." Nothing happens…. ??
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Are you trying to post the screenshot by itself with no text? Have you tried typing something to post with the screenshot? That error usually occurs when nothing is typed.
Let me know!
-Quicken Anja
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Here is the screenshot you requested…
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I have the same error on my Mac
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Thank you both for following up with a screenshot.
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.
We apologize for any inconvenience in the meantime! Thank you.
(CTP-11670)-Quicken Anja
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I am getting the exact same error when trying to connect to Regions Bank, for the last several days. I have a MacBook, OS 15.1.1.
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I'm getting the same error but transactions are downloading.
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Hello @FarmTech and @rodney1259,
Thank you for coming to share that you are also experiencing this issue. Our teams are still investigating this issue, however, there is no current ETA.
I do apologize for any frustration caused in the meantime.
-Quicken Jasmine
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We are several days past the reported error; I did exactly as instructed about forwarding all the files including the sanitized quicken file. I continue getting the same error so nothing is fixed thus far. Has anything been done that can be reported?
Thank you…
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@that_boy7 Just FI, there are almost never progress reports on connectivity problems. Sometimes that's because Quicken doesn't know the details of what is being worked on by its service provider, Intuit, or the interactions between Intuit and the financial institution. Even when they may have some information, they don't want to share with users that a financial institution is at fault, because a flood of user complaints to a financial institution might lead to them deciding not to support Quicken downloads going forward. So unfortunately, users just have to wait after an issue has been acknowledged until one day things suddenly start working again. And that can take anywhere from a few days to weeks or even months, depending on the issue and if the financial institution makes it a priority to make a fix on their end.
Quicken Mac Subscription • Quicken user since 1993-1 -
@jacobs Thank you for your thoughts. However, when I first began to use quicken decades ago, I bought a license that lasted until I wanted to upgrade or support of the product's vintage ended. Now, I pay money each year to use Quicken. Waiting as you described is no longer tolerable in my opinion. I truly hope things get back on track very soon. Thanks.
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@Quicken Jasmine do we have an open trouble ticket for this -1 error that Mac users are getting with Regions Bank? I've been getting the same error for about 10-12 days now using Mac, my error log reflects the same info in the screen shots above. Is it reasonable to think this is related to the OL-220-A error that Windows users are getting that is discussed here: (https://community.quicken.com/discussion/7958202/new-12-9-24-regions-bank-ol-220-a/p1?new=1)? Seems both occurred at about the same time and seems tied to the format of the download file from Regions. I hope this is being escalated for a quick resolution as I expect all Quicken users working with Regions no longer have the ability to pay their bills through this service.
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I have the same problem and have talked to Regions Resolution Response Team a number of times. I sent them the error message and my OFX log file and they claim the problem is with Quicken. I'm getting really frustrated with this problem.
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Hello @DFret13,
This issue has been escalated internally and a trouble ticket (CTP-11670) has been created, though we do not have an ETA on resolution at this time. However, we did go ahead and add the Mac error to the Alert for Windows as these errors are in fact related. Please refer to the Community Alert for any and all updates going forward.
Thank you!
-Quicken Anja
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I called Quicken 650-250-1900. They stayed on the phone with me until I had it up and running. I have a Mac laptop. I had to disconnect all of my accounts (individually) and reconnect using Regions WebConnect. When your list of accounts show up be sure to link them to your existing accounts in Quicken otherwise it will set them up as new accounts. I hope this is helpful. @DFret13, @TNJoe @that_boy7
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That's good Walker850, if that's all you want. Regions WebConnect is just one way connectivity. We're trying to get Direct Connect working so we can use bill pay from within Quicken.
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Hello All,
The team working on this issue is requesting that people encountering this problem please send logs. To do this, please navigate to Help>Report a Problem and send a problem report with log files attached. Please reference Ticket# 11433704/CTP-11670 in the description.
Thank you!
Quicken Kristina
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Starting December 4th, and now we are at December 20th, with still no solution. This is very poor service, Quicken.
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I'm at a loss of how to proceed. Today is day 19 for me experiencing this issue. We're paying annually to use the product, but if things break we're just advised to wait until the issue is corrected. Can you imagine Amazon or any other retail business advising their customers to wait weeks for a needed piece to work?
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Both sides say it's the other ones fault so I don't know if anyone is really working on the problem. Should have been fixed by now. May have to look for alternative financial institution and software.
This is a record of all I've done.
REGIONS DOWNLOADS NOT WORKING IN QUICKEN Unable to update my Regions Checking & Saving accounts. Error (-1) Invalid OFX from your financial institution.
12/5/24 Talked to Robert at Quicken who tried without success to correct the problem. He finally advised that the problem was with Regions. Ticket# 11427388
12/5/24 Talked to Anthony, at Regions, who created ticket# 8327543, and said they would get back to me.
12/6/24 Talked to Phyllis at Regions Resolution Response Team, 205 560-9201 or 800-839-7089, who tried to resolve problem without success. She had me send her the OFX log file.
12/10/24 Phyllis, from Regions, called me an advised that the problem was with Quicken and occurred after they did an update ( R52.33, Build 27.1.52.53).
12/10/24I called Karen, at Quicken, who advised me that the update, that Phyllis gave me was for Quicken for Windows and was old. Said that Regions was the problem.
12/10/24 I called Anthony at Regions and told him that Phyllis was mistaken and that the problem was theirs. He couldn’t help me but created a new ticket, 8346120. I then spoke with Stephen, his supervisor who claimed that the old tickets weren’t filled out properly. Said someone would contact me by email or phone within 72 hours.
12/16/24 I called Amanda who connected me to the Resolution Response Team @ 888 987-6540. I talked to Elaine who claimed that if I could log into Regions on their website that the problem was with Quicken. In frustration I disconnected and then sent this email to the Resolution Response Team. "This is on an Apple Mac computer, with the latest operating system, running Quicken Mac Version 7.10.1 (Build 710.55389.100). It has nothing to do with any Quicken for Windows updates! The error code is -1 with Server Message: Invalid OFX from your financial institution. I have contacted Quicken and they claim that "Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue”. Why can’t I speak with your technical department directly? On 12/10/24 I talked to Anthony he couldn’t help me but created a new ticket, 8346120. I then spoke with Stephen, his supervisor who claimed that the old tickets weren’t filled out properly. Said someone would contact me by email or phone within 72 hours. I received no email or phone call so I called today and spoke with Elaine who claimed that if I could log into Regions on their website that the problem was with Quicken. Quicken says "You may be able to successfully sign in to your bank's website, but still receive the error in Quicken, due to the issue with the file the bank is sending. If you can’t help me please let me know so that I can make other arrangements."
12/21/24 Started a Quicken chat with Alvaro. He could not help me because he said that it’s the banks problem. My bank says it's your problem and you say it's my banks problem. I'm getting no where.
This is from the chat: Apologies for that, the issue with Direct Connect is a special connection that allows Quicken to send payments. That is the reason why your financial institution has to resolve the issue. Quicken doesn't have an option to resolve it because of an error on the bank's side. You can give the case number 11460742
12/22/24Sent this page and sanitized files to Quicken and referenced Ticket# 11433704/CTP-11670 in the description.
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UPDATE: My uploads are now working, QMac to Regions. Are yours?
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That's promising! Direct Connect is still not working on Quicken Windows.
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I'm on Mac and still having the same issue. 25 days and counting.
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Hello All,
Our teams continue to work with Regions Bank and our service provider to resolve this issue. However, we do not have an ETA or any further information available at this time. Please continue to refer to the Community Alert as any and all updates will be posted within the Alert.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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I just checked and my uploads are still working. I also checked settings on the problem account and this is a screenshot of the Connection Type.
I may have inadvertently corrected the problem. I saved a backup of my Quicken file and then thought I would change the Connection Type so that I could at least get the updates from Regions. I got part way into the process but got the ""Only the latest version of a file can use Quicken Cloud. This is an older copy of a file that is using Quicken Cloud. You can’t use connected services with this file unless you reset Quicken Cloud using the data from this file, which will disable Quicken Cloud for other copies. Do you want to reset Quicken Cloud using the data from this file?" I wasn't sure how to proceed and so I quit Quicken and then started a restore from my backup file. It again prompted me with "Do you want to reset Quicken Cloud using the data from this file?" I chose to do that and that's when my updates started working again. I hope that I've accurately portrayed the steps and that this will help the community. Good luck.
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So I have been in contact with Regions' Resolution Response team. I do not agree with Quicken's position that this is a Regions problem. The message states that there is an OFX problem. OFX is an industry standard exchange format that allows Regions to communicate with ALL third party banking software applications. If this were a Regions problem, they would be unable to support connections to ALL third party banking apps, not just Quicken. @Quicken Jasmine how do we get tech support or the development team working with Regions technical support/development to resolve this issue? Going on a month, no updates for almost two weeks.
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I got the prompt to update to Quicken version 8. Performed the update, then updated all bank connections. Appears the v8 (Build 800.56192.100) may have resolved the issue as all my transactions with Regions downloaded as expected, although a few were duplicated.
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I see a download from Regions this morning going back to 11/29/24, (I typically download weekly, so the problem dates back to early December) through transactions dated 1/3/25..
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Looks like this may be fixed. Just ran a normal download and all errors are gone.
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