Regions not Downloading
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I just tried to manually download a file from Regions a "transactions.QFX" file. It did not update the target account. It did however change the balance in the target account by over 220K. I ended up having to restore from backup. It also created another account called a Web Connect with the targeted transactions. I think I may post a description of the situation on "X" and maybe LinkedIn. Perhaps someone else has an idea of how to fix the situation. Also, how does a company of this size not have some sort of call center on a Saturday? This is personal finance software. Don't a lot of people do their personal finance on the weekends?
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i did have a talk with Regions today. they are aware of the problem and it is being discussed internally. with it being a third-party product they are unable to provide support. when asked if Regions had made any changes to their direct connect policies, procedures or protocols the answer was reserved no. when asked were a different end user application (other than quicken) to be used with direct connect could it be expected to work, the answer was "you will have to try it."
makes me think this is a larger issue than a bad update.
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Still broken as of 2:55pm, on 12/22. This is ridiculous!!!
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Four more days and no information coming from Quicken concerning the inability to download transactions from Regions. How much longer will we be in the dark?
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It's December 22, does Quicken have a fix for this issue? Please updates us on the status! Will there be any compensation or extension of our subscription because of the prolong period this system is down?
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At this point, I would say this will not be fixed until after the new year. Most people are doing very little work over the next 2 weeks. While this is broke for Regions customers, all of the others seem to be working. I would not think they would push out an update during the holidays.
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is it possible that Quicken can roll back the updates to the last good update and push out that update? Just asking.
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Hello All,
I have taken the time to look into our active alert for this issue and can see that it is awaiting implementation. We have been working with Regions Bank and our Third-Party to resolve this issue. However, there is still no current ETA or any further information at this time.
I apologize!
-Quicken Jasmine
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Interesting that my One Step Update did not try to update today when I logged in. I did not deactivate the accounts, so not sure why this dropped from my password vault. Resetting does nothing, does not seem like it even tries to link. I did down load from Regions for my accounts manually 2 days ago in Quicken Format and that gave me the transactions, but maybe that changed the account to automatically connect.
Frustrating!
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Hello @gppar,
Based on your description, it sounds like when you manually imported transactions, it may have changed your connection method to Web Connect. You can check that by clicking on the problem account(s) to view it. If the account is connected by Web Connect, you'll see it to the right of the last download date/time.
I hope this helps!
Quicken Kristina
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since at least 12/4/2024 I annoy access my Regions Bank accounts through Quicken. Both institutions have been given ample time to correct this but still nothing positive
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It is almost a month now and this still has not been corrected. This is totally unacceptable. Who is being held accountable for this? I believe everyone on here would really like to hear from the CEO of the company about this! Maybe there is a Federal Regulation that is being violated that needs to be addressed.
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12/24/2024 and not even the hint of a solution that will fix the problem. I too think our subscriptions should be extended by a month.
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Still no update and today's date is Dec 27@1116a. Wow is all I can say.
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Is Express Web Connect an option for Regions? And does it work? I've read the support article on the different connections options at this link and think I could live with Express Web Connect if the transition is not too difficult. I have many Regions accounts so I've been holding off on pursuing this option. But with year end upon us, I'm getting desperate.
https://www.quicken.com/support/how-quicken-connects-your-bank/
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@RTG I have been using Regions - Web Connect all along and have had NO problems downloading transactions (as I mentioned earlier in this thread). Someone said changing to web connect messed up the totals in his account, but that might be because Quicken downloaded the last 3 months of transactions resulting in many duplicates that needed to be deleted (but I don't know).
For myself, I started off with web connect when I added the account, so I can't predict what might happen to your account when you make the change. BE SURE TO BACK UP YOUR DATA FILE BEFORE MAKING ANY CHANGES!. That way, you can restore the backup if things get messed up. Anyway, this is what I used to create the account:
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The problem using web connect instead of direct connect is that you cannot upload transactions to bill pay with web connect, which is a very valuable feature and not one that many if us are willing to lose. In other words, the functionality of web connect is half that of direct connect and that extra feature is something a lot of us bargained for and use frequently.
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Please see prior comment.
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It has now been 3 weeks! How about an ETA of next year sometime so we know we will just have to find another accounting software?
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Please recognize this polite wording as a substitute for a "rant" from very a angry Quicken customer. Tax season will be here next week. Please have this connectivity issue resolved prior to the end of calendar year 2024!
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