Why don't reports work?

rsugelsr
rsugelsr Quicken Windows Subscription Member ✭✭
edited January 4 in Reports (Windows)

Quicken Classic Deluxe (vR60.20, Build 27.1.60.320) on Win11.

I am having issues displaying reports after customization. I have a Saved Report that I created for taxes and it is saved with the custom dates of 1/1/23-12/31/23. It opens fine from the Report & Graphs dialog but when I customize it (change dates) and click OK the report doesn't display. This also happens with other Saved Reports as well as creating a new report from the default categories of Banking, Spending, Comparison, Investing and Tax. Any ideas hopw to fix.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @rsugelsr,

    We apologize for any frustration this issue may be causing!

    When did you first notice this issue started? Did anything significant happen before the first time you noticed it (e.g.: installed a new update, ran One Step Update, etc)? Also, to clarify— after customizing, when you say "it doesn't display", do you mean nothing changes from what it previously displayed, or the report becomes blank? It may also be helpful if you could provide screenshots of what you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Last, can you please tell us the location of where your data file is stored? Is it in a folder located on your computer hard drive (C: drive), or in a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc)?

    Check back and let us know! Thank you.

    -Quicken Anja
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  • rsugelsr
    rsugelsr Quicken Windows Subscription Member ✭✭

    See Attached

    Report Issue.pdf

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @rsugelsr,

    This could be an issue with your data file due to what you described and what appears (or doesn't) in your screenshots. I invite you to review the instructions below. It is recommended to save a backup before proceeding.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
      Screenshot 2024-12-16 at 11.31.47 AM.png
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
      Screenshot 2024-12-16 at 11.33.01 AM.png
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let me know how it goes!

    -Quicken Jasmine

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  • rsugelsr
    rsugelsr Quicken Windows Subscription Member ✭✭

    Nope, these steps had no effect. iF I try to "Show Report" after changing the date range of a Saved or Standard report in the Reports and Graphs dialog, I get nothing (by nothing I mean a report window doesn't even open). When I open a Saved or Standard report from the Reports and Graphs dialog and then customize it (change date range, accounts, categories, etc.) the same thing happens, no report window. In addition to the steps outlined above I tried uninstalling, downloading a fresh copy of Quicken Classic Deluxe and reinstalling it with no effect. No idea where to go next, if I have to total my 2024 tax info by hand it's going to suck.

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