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Pay With CheckPay error message: "Quicken failed to download payment info."

mac.chinsomboon

I'm experiencing this same problem described by someone else here:

https://community.quicken.com/discussion/7943449/pay-with-check-pay-error-message-quicken-failed-to-download-payment-info

It says the discussion is closed, so I can't post in the reply. There is a link of the issue, but that page no longer exists either.

I'm using Quicken Classic Premier v 8.0.1 (build 800.56243.100), macOS 15.3.1

Screenshot 2025-02-12 at 9.53.01 AM.png

I also tried to manually create the Check in the account itself, and when it goes to create the Payee, I get the same error message.

Help please. Thx.

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Quicken Anja

Hello @mac.chinsomboon,

We appreciate you bringing this issue to our attention and for providing a screenshot of the error!

The Alert that was linked in the previous thread was marked as resolved and then archived which is why it is now inaccessible.

To better assist you, could you please provide the exact steps you took leading up to this error? Additionally, what is the name of the financial institution you have Check Pay set up for, and when did you first notice this issue occurring?

Also, could you let us know where your Quicken data file is stored? Is it saved on your computer’s local hard drive, or is it located in a cloud-based/external storage solution (e.g.: iCloud, Dropbox, USB, etc.)?

Looking forward to your response! Thank you.

mac.chinsomboon

I was on with Quicken support and it seems that my CheckPay says I have no more allocations - so the issue is that I have to upgrade to get more check allocations - so that means that error message should be changed to be more clear, example "You are out of CheckPay, please upgrade or pay for extras" .. so for now, I temp upgraded for $9.95/month for 15 Checkpay/month.

Though i'm on hold with support because they are checking as it says 0 of 0 available, but I should have 5 monthly included with Quicken Classic Premier - so that is being checked right now. I'll report back once they figure out why it says 0 instead of 5.

I dont need 15/month, I just need 5/month that is included, so I then turned off the monthly renewal for next month.

So in case anyone else gets this message, goto Bill Pay > Manage Payment Accounts > Usage > My Account to add or change CheckPay subscriptions.

UKR

@mac.chinsomboon ,
the link to the Alert you are referring to does not work because the Alert was archived.
Here's the original text:

This alert was marked as resolved a while later and archived.

Looks to me as if the Mac programmers need to take yet another close look at this, apparently infrequent, issue and make sure a proper error message is displayed instead of the above.

Quicken Anja

https://community.quicken.com/discussion/comment/20476267#Comment_20476267

Thank you for following up and letting us know you contacted support.

To avoid interference with any processes support will take you through, I will wait to hear back from you before moving forward.

Thank you!

milliman

Check Pay and Bill Pay are giving me the same error as described above. Everything worked well last month.

UKR

https://community.quicken.com/discussion/comment/20476348#Comment_20476348

How many Quick Pay and Check Pay payments are you making per month? Is it possible you have run out for this month?

What does it say in the Bill Payment Usage window? This should also tell you on what day the usage counts are being reset for the next month.

If the numbers are incorrect, please contact Quicken Support on the phone during posted hours of operation and let them review and fix it.

mchinsomboon

I think there is a glitch that Quicken Support is working on (and they seem to know it from the support call). When I pull up my usage, it says I have 0 of 0 left … but since I have already have the Premier membership, it comes with 5 included each month and I usually only use 2 and maybe 4 occasionally. So, somehow the system thinks I have none left since it says 0 of 0 left.

Aside from this issue, which seems to come up from time to time (from the number of these posts on the forum), that Error message it gives is not very helpful - perhaps they could make the error message something like "you have run out of CheckPay checks … " … but of course, it seems to be wrong in my case anyway and perhaps the commentator above too .. but a more clear error message would help someone at least know what to check and how to temporarily solve it by buying more for the month … and I hope they credit me the $9.95, but anyway it's short money as I needed to get that payment out.

Quicken Kristina

Hello All,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates, when available, and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

https://community.quicken.com/discussion/7960112/new-2-14-25-quicken-premier-users-not-having-check-pay-or-bill-pay-allotment

Thank you!

(Ticket# 11585885)