Unable to sync with multiple financial institutions
This discussion was created from comments split from:
US Bank won't download transactions in one-step update
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Comments
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I have had the problem of quicken not SYN with all banks since January 22, 2025.
I have talked with quicken at least 4 times, each time it has been more than 2 hours on phone. They have told me it has been escalated at least 3 times.
I was told today there is NO ETA for fix!!!
I AM SO FRUSTRATED!!!!!
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Hello @kipick,
That does sound like a frustrating issue. To help troubleshoot, please provide more information. Which financial institutions are not able to sync? Are you seeing any error messages/codes? If not, what behavior are you observing?
When I check your recent contacts with Support, I can see you have been having an issue with Digital Federal Credit Union CC-503 (invalid credentials) errors. I can see that the issue was escalated today, ticket 11590860. The escalated team will typically reach out by email if they need further information or when they believe the issue is resolved.
I look forward to your response!
Quicken Kristina
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Problem: Banks will not syn with quicken - Digital Federal Credit Union, CTI, Barclay, Snchrony and First Citizens - NC.
I have to go to account detail - On Line Services, I have to go to setup and try an make connection with bank by entering ID and password.
It comes back with error code 503 and 800 sometimes.
I got email yesterday asking to try again, I did but did not work. Sent email telling them that and all banks.
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I have roughly 5 banks not Syncing since Jann 2, 2025.
Have had roughly 4 different agents but couldn't resolve, told 2-3 it was being escalated.
Recently got EMAIL on Monday Feb17, 2025 asking me to try one more time and report back, I did, o change.
Had another person contact from a post I made and provided info on Feb 18, 2025.
Be on frustrated!!
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Hello @kipick,
Thanks for following up.
I took the time to look further into your interactions with Support, and I can see that you were advised to attempt reconnecting to your financial institutions again. If the issue persists, they requested that you navigate to Help > Report a Problem and submit new log files. It looks like the original problem report you submitted, as well as your last attempted connection to the financial institution, was about 20 days prior to your contact with Support. Since log files and problem reports are only viable within 48 hours of submission, they require fresh logs for further investigation.
I understand how frustrating this has been, and I appreciate your patience. If you haven’t already, please try reconnecting and submitting the new logs as requested, I would then reach back out to Quicken Support directly so that they may update your ticket and re-escalate the issue for you.
Let us know if you need any further assistance!
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-Quicken Jasmine
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Thank you for your reply,
I can see that the escalated team is still working on the issue with Digital Federal Credit Union. Hopefully your connection attempts from today will give them the data they need to help track down the issue.
I can see that in your reply to their message, you also mentioned seeing a CC-929 error. That 929 error can sometimes cause the errors you see with other accounts. If you haven't already done so, please follow these steps from this article on CC-929 errors:
First, wait one hour. Then, sign out of Quicken and sign back in:
- Go to Edit > Preferences > Quicken ID & Cloud Accounts.
- Click Sign in as a different user.
- Type "yes" to confirm and click Sign Out.
- After you sign out, sign back in with the same Quicken ID.
- Attempt to add your account again.
There is currently a known connection issue with Barclays that may be impacting you. Please see the Community Alert linked below for more details.
What kind of Synchrony account are you trying to connect? Was it previously connected/working, or have you never been able to successfully add it? Which connection option(s) have you tried? Would you please provide the URL that you use when logging into the account(s) directly through the financial institution website?
Which financial institution is CTI? Would you please provide the URL that you use when logging into the account(s) directly through the financial institution website?
I'm not seeing any attempts to connect to First Citizens - NC, nor am I seeing any connection options for that financial institution. Did you mean First Citizens Bank - DC? Would you please provide the URL that you use when logging into the account(s) directly through the financial institution website?
Thank you!
Quicken Kristina
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Different ticket numbers I have had 11567736, 11590117 and 11590860.
I have tried to syn almost every single day.
When I go to a banks detail it tells me the bank needs to be setup.
So I try to setup but it comes back with error codes 501, 800 or 929.
CITI and Amexco are syncing now.
I am frustrated!!!
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My different Ticket numbers are 11567736, 11590117 & 11590860.
I have tried updating every day and your staff that I have talked to has also tried updating without success.
so there have been attempts Jan 22, 2025.
I have error codes 503, 800 and 929.
all of sudden CITI and AMEXCO started working.
The interesting thing is when I go to a problem bank and go ACCOUNT DETAIL, it says we need to setup bank. So, I or we tried and an received the error codes above.
I don't know why its not recognizing the effort to try an syn?
I receive an email this morning saying had
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I can do the 1 step update but comes back with error code 503 - bank doesn't recognize password.
I go to the specific bank account but it says I need to setup, I do, entry the login and password, comes back with 503 and sometimes 800.
VERY FUSTRATIN!!!!
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Thank you for your replies,
I understand that this issue is very frustrating. To help troubleshoot this, would you please confirm if you followed the troubleshooting I recommended in my earlier post (quoted below)?
Thank you!
Quicken Kristina
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Got email yesterday from support asking what time was good to call, I returned email saying around 9-10AM EST but NO CALL.
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Thank you for the follow-up @kipick,
I sent you a DM. Please click the envelope icon near the upper right to view the message.
Thank you!
Quicken Kristina
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I did
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I received several calls today from 202-456-7690 but was not available and no message was left, was this Quicken?
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Spam/Scammer. Area code 202 is Washinton DC.
Quicken Inc is in California (SF Bay Area), Arizona(Tucson), and India(Bangalore).
Signature:
This is my website: http://www.quicknperlwiz.com/5 -
Thanks
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Quicken Kristina, when am I getting this fixed. It has been in escalation for several weeks. [Edited - Readability]
Thanks
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Thank you for the follow-up,
Unfortunately, our escalated teams do not give ETAs. I can see that they just emailed you yesterday and you responded to let them know that the issue is still happening. The issue is still being worked on.
Thank you!
Quicken Kristina
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One of the reasons I bought Quicken 25 years ago was for the benefit of downloading bank detail, establishing tax records, balance sheet, reports, and other.
If I don't have bank downloads I would not have purchased as It didn't save me time, I could have manually tracked via Excel.
I have actually been with out the download feature since January 21, 2025. I didn't report to Quicken until around 2/4/25. So it has been well over a month and it has been in escalation since about this time or that is what I was told.
I can't believe it's taken Quicken this long! [Edited - Readability]
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have also found that my task manager is not working, when click on it blank page comes up. I KNOW THIS IS NOT A QUICKEN ISSUE
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Hello @kipick,
Thank you for letting us know you're encountering this issue with your computer. Have you restarted your computer since the issue with the Task Manager page being blank started? A restart can correct a lot of unusual behaviors.
If the issue persists after a restart, I recommend that you contact Microsoft Support directly for assistance.
I hope this helps!
Quicken Kristina
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thanks, but you and I have exchanged messages for over a month.
i have performed all things you have suggested.0 -
Thank you for your response,
The DM conversation was about the CC-503 issue you've been encountering, which is still being worked on by the escalates team.
My most recent post was responding to your post about Task Manager being blank. If restarting your computer doesn't correct the issue, I'd recommend reaching out to Microsoft Support for assistance, since they are better qualified to provide troubleshooting for issues with Windows.
Thank you!
Quicken Kristina
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I would like to get a refund of my annual fee as Quicken has not worked since around January 2025.
Thanks
Mike Wax
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Hello @kipick,
I'm sorry to hear that Quicken hasn’t been working for you since January—I understand how frustrating that must be.
You’ll need to contact Quicken Support directly for refund requests, as they handle all subscription-related matters.
Thank you!
-Quicken Anja
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my issue was escalated and we set up a conversation weeks ago but never heard from them.
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