Quicken US Bank Disaster

Docent

Please note that US Bank and Quicken have made changes that could wipe out your records. They changed the connection from PFM Direct to Express Web without notifying me. I have Quicken Deluxe that included Online Checks and my online checking stopped working and my online bill pay. Here is the warning on the Internet from Quicken I found after my records disappeared:

Important Notice for Quicken Users with U.S. Bank Accounts: Avoid Mistakenly Migrating Direct Connect Accounts

They both failed to notify me. You also have to upgrade from Quicken Deluxe to Bill Pay at double the cost. Call Quicken support and spend two hours getting help upgrading and converting. Switch views to Classic, type in all of your banking information again and set up each payee, and wait three days or more for Quicken to send you verification by making two fake deposits in your account. This is inexcusable. I was able to go online and download a year and a half of bank records, and now have to figure out where I spent the money.

Quicken Kristina

Hello @Docent,

Thank you for sharing your experience. US Bank hasn't notified us of any immediate plans to terminate support for Direct Connect. It is strange that your account got changed to a new connection without any input from you. Did you recently add, reconnect, or reauthorize any US Bank accounts? Did this happen immediately after a program or computer update or an unexpected program or computer shutdown?

Is this article the warning online you were referring to?

https://www.quicken.com/support/important-notice-quicken-users-us-bank-accounts-avoid-mistakenly-migrating-direct-connect/

If you haven't already done so, please follow the directions from that article for reconnecting your account via Direct Connect (posted below). Please backup your file before following these steps.

Quicken for Windows: How do I reconnect a Direct Connect account if I migrated it by mistake? 

If you inadvertently migrated your Direct Connect accounts, you can reconnect them by following these steps: 

1. Launch Quicken and go to the Account List (Ctrl + A). 
2. Locate the mistakenly migrated U.S. Bank accounts (labeled as Express Web Connect+ connections). 
3. Click the Edit button. 
4. In the Account Details window, select the Online Services tab. 
5. Click the Deactivate button. 
   • An alert may pop up asking “Would you like to deactivate this service?" Click Yes. Close the Account Details window.  
6. Click the “+” icon above the Account Bar to add an account. 
7. Search for “U.S. Bank – PFM Direct Connect” and click Next. 
   • Do not choose any other “U.S. Bank” named result. 
8. Do not sign in yet!  
9. Click Advanced Options in the bottom, left corner. 
10. On the “How should Quicken connect?” screen, select Direct Connect.
11. Click Next and continue with the Add Account process. 
12. After you sign in and see the Add Account screen that lists all your accounts, check the Action column and verify the correct option is selected:  
    • Link to existing… - Select this option to reconnect your Direct Connect accounts.  
      • Click the dropdown menu in the Action column and choose Link to existing account and select the existing Quicken account that matches the U.S. Bank account in the list. 
      • Do not link to any of your Express Web Connect+ accounts that you do not wish to change.  
    • Add to Quicken - This will create a new account in Quicken. 
      • Select this option only for an account that you have never added to Quicken.  
      • Do not select this option if the account listed is already in your Quicken file. Instead, click the dropdown menu and choose Link to existing account and select the existing Quicken account that matches the U.S. Bank account in the list. 
    • Don’t add to Quicken - Select this option for any account you do NOT wish to track in Quicken (or for any Express Web Connect+ accounts that are already set up in the file that you do not wish to change.)  

If the steps above don't get you reconnected via Direct Connect, please provide more information on exactly what is happening. Where you're getting stuck, what error messages/codes you're seeing, etc.

I look forward to your response!