FireFox browser doesn't work when authorizing Citizens Bank

tigre99
tigre99 Quicken Windows 2017 Member ✭✭
edited December 12 in Signing in, Passwords, and Activation (Windows)

The new Citizens Bank connect method can not be authorized with Firefox. It gets an error about not working with Fintech. Microsoft Edge will work correctly. Quicken needs to work with whomever to correct this.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @tigre99,

    Thank you for letting us know you encountered this issue. There are multiple factors that can impact whether a browser works or not when authorizing accounts to connect in Quicken. Some browser extensions can cause problems, especially ad blockers and pop up blockers. There are also browser settings which may cause issues by blocking communication between the financial institution and Quicken.

    I hope this helps!

    Quicken Kristina

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  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    Given that Quicken is telling Windows to open an a URL in the default web browser there isn't any possible way for Quicken to monitor what is going on in that session (which makes perfect sense since you don't want Quicken to be able to see your username and password while logging into the financial institution).

    That means what is going wrong is happening on your financial institution's website.

    Signature:
    This is my website (ImportQIF is free to use):

    http://www.quicknperlwiz.com/

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