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Vanguard ol-293-a still happening after fix

I saw the post from @Quicken Sarah that said the Vanguard issue was fixed. But I still am getting the same error I was when this all started. Is anyone else having this problem still?
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Best Answer
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Quicken Anja Moderator mod
Hello @robertdurr,
Thank you for taking the time to reach out to the Community to report that you are still experiencing the OL-293 Direct Connect error when connecting with Vanguard.
To clarify; The Vanguard Alert that @Quicken Sarah reported as Resolved was error CC-505/105 using Express Web Connect/Quicken Connect. This error is different and a separate issue from the OL-293 error that you are receiving with Direct Connect.
Vanguard's OL-293 error with Direct Connect, however, has not been resolved yet and is still an ongoing issue and open investigation. Please, see @Quicken Sarah's most recent update on this matter.
I apologize for any confusion this may have caused, thank you!
(CTP-1144)
-Quicken Anja0
Answers
Sorry to hear that you are still having this problem.
Are you having this issue with One Step Update? If so, have you been able (or tried) to connect directly from one of your Vanguard accounts?
And have you tried to "deactivate" and then "reactivate" your Vanguard account(s)?
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
For me it errors when with One Step Up but works if from Gear Icon, Update Transactions
That was the solution that I had suggested above, but for some reason it doesn't work for everyone. I assume that you are connecting via Direct Connect (as opposed to web connect).
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
Thank you for taking the time to reach out to the Community to report that you are still experiencing the OL-293 Direct Connect error when connecting with Vanguard.
To clarify; The Vanguard Alert that @Quicken Sarah reported as Resolved was error CC-505/105 using Express Web Connect/Quicken Connect. This error is different and a separate issue from the OL-293 error that you are receiving with Direct Connect.
Vanguard's OL-293 error with Direct Connect, however, has not been resolved yet and is still an ongoing issue and open investigation. Please, see @Quicken Sarah's most recent update on this matter.
I apologize for any confusion this may have caused, thank you!
(CTP-1144)
X out of Online Center and run OSU.
Create a backup file you can revert to if this goes the wrong way.
Confirm you use just one Vanguard login for all of your Vanguard accounts?
You could try a validate/super-validate, Copy.
Deactivate all Vanguard accounts and clear the Financial Institution and Account number values in Account Details for all Vanguard accounts.
Use the Online Center tool above and make sure Vanguard does not appear in the list; it should not if you have deactivated all Vanguard accounts and removed Vanguard as the FI listed in Account Details. If it does appear, use Delete to get rid of it, be extra careful not to delete the wrong FI.
Close & re-open Quicken.
Then use Tools>Add Account to re-establish your accounts. Make sure to select LINK and drill all the way down to the correct account; don't accept the account chosen in first screen. Do that for each account.
I offered the extra steps to @robertdurr because it appears from his description that he may be experiencing a different issue albeit resulting in the same error.
I have been unable to update from Vanguard since September of 2020.
Any word on the fix? I am a paying customer.
How are you connecting with your Vanguard accounts - is it "Direct Connect", "Express Web Connect", or "Web Connect"?
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
A couple of weeks ago I tried setting up a new account in Quicken. It seems there is something wonky with the connection to Vanguard?
I am not sure about "wonky" - I have not had any recent issues with Vanguard on direct connect. Are these regular accounts or are they retirement accounts (like 401(k) or pension accounts?
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
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