Runtime Exception Error Starting Quicken [System.Exception: Failed to start image manager]

1235710

Answers

  • fjh
    fjh Member ✭✭
    I just received this email from Avast:

    My name is Milan, and I'm on the Avast Senior Technical Support Team. Thank you for reporting this detection. I'm happy to help.

    I've checked the file together with my virus specialist colleague. Based on the findings, the detection was removed. The file is now marked as clean in the Avast virus database, so you'll be able to run it without any issues. This change will reflect automatically in your Avast latest within 6 hours, or you can perform the update manually by following the steps in the article: Manually update virus definitions.

    Please accept my apology for the trouble caused, and I'll be glad to hear from you if everything works correctly.

    If you'd have any questions, just let me know in the reply, and I'll take care of them.

    I hope you have a nice day,
    Milan
  • I use Avast and every time I open Quicken after the most recent update my virus software alarms.

    I turn off the shields and the program works fine.

    Doesn't show to need an update.

    Quicken Version: R43.26 Build: 27.1.43.26

    Avast 22.8.6030 (build 22.8.7500.749)
    UI version: 1.0.724
  • SueBaire
    SueBaire Member ✭✭
    edited September 2022
    Did anyone start getting a run time error message this week? How do you fix it?
    Thanks.

    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()
  • joaklein
    joaklein Member ✭✭
    This began Monday September 19, 2022. Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()
  • CindyOld
    CindyOld Member
    edited September 2022
    It's doing the same thing with AVG and Windows Defender - very frustrating and Quicken tech support blames the various antivirus companies. [Removed - Disruptive]
  • Mike Mierzwa
    Mike Mierzwa Member ✭✭
    edited September 2022
    Appears fixed as of 09/20/2022.
    Avast program must be updated, not just the definitions.
    Spoke too quickly. Worked for a bit, now it's back.
  • Problem solved.

    Thanks to fjh from Avast (postings above) regarding Avast and AVG being the same company and notifying us that the false detection of rundll32.exe has been fixed.

    Quicken now starts without issues after the latest AVG program update:
    Release date 9/13/2022 08:22PM (ver. 22.9.3254 - build 22.9.7554.439)
  • Same issue here. VirusTotal reports a clean rundll32.exe for me. First, a few weeks ago, a security update fails to link accounts after switching to the newest requirements from my credit card company, and now this. I am seriously considering finding another piece of software to do what Quicken does for me.
  • Well - I also spoke too soon. Now the problem appears to be intermittent or perhaps dependent on the navigation steps you take in Quicken or your other operations in Windows 10 Pro.

    I did the following:
    updated the AVG program
    restarted Windows
    started Quicken - no alert
    stopped Quicken - got the AVG alert
    tried to start Quicken - hung, killed with Task Manager
    repeated the above
    restarted Windows
    started and stopped Quicken several times - no alert
    started Quicken - got the AVG alert and the exception popup, but Quicken started
  • Kalman
    Kalman Member ✭✭
    PLEASE CLOSE THIS ISSUE HAS BEEN RESOLVED BY AVAST :)
  • not necessarily resolved - see my last post
  • Linda8888
    Linda8888 Member ✭✭
    I spent an entire day working with AVG technicians and neither resolved the issue. I can’t even open Quicken so I’m waiting in queue for assistance with Quicken
  • Kalman
    Kalman Member ✭✭
    Jagreenfield: I submitted the bug directly to Avast yesterday with a submission report.
    They fixed the issue over night with Virus definition update, coincidentally they released a schedule update for the program this am.
    If you have an issue with AVG I would submit them a bug report with screen shots.
    I would stay away from phone support with Quicken, AVG & Avast.
  • gpsguy47
    gpsguy47 Member ✭✭
    Have the same problem. Startup triggers Avast Runtime Malware alert. Quicken closes. Scan of PC finds nothing. Open Quicken again and get an Exception report. Close window and the Vault login appears as normal. Same happened with another family member on a different PC, and a different network connection. That PC also running Avast AntiVirus SW.
  • fjh
    fjh Member ✭✭
    After updating Avast, mine is fixed and I am no longer receiving the error. I'm running
    Avast definitions released Sept 20, 2022, 10:12 am
    Avast Free program released Sept 13, 2022, 8:22 pm
  • similar problem here. I had d/loaded and re-installed quicken due to it not wanting to load. Was having to go to file QW.pgm to load. After re-instlling, I get the following msg then it crashes. Cannot access my files at all. Here is the MSG: Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    Begin_Block_1
    gAAAADp7aTEGvKQNIK45qqLBPJwoioB2uaQ4QQlPJPaVfWSUgpZlwmIFOegqpWQ4qu1wuu7KZdEj
    3jCH0fWQi5ho7/0Hx6pPcSkgkvji42ltqOCYphiUcg2lTMM2onDV0ac53bt0/jDJMckpsoBYa/Lk
    QKjs7Qis4Ewit9h+pPxYh84QEAAAACfmwZrtulCkVpIxhW25iAHQPwAAIT7Rz5VdrrfIMJSg1v14
    La6DQC/4rCOLbKYZOUDY1mVZFrXvNlL3SSt14QJLMaxfXhk9/AuK+WSPYOPU7GpHW15PQExWTLHn
    NUOmlAA7Ne5qBxwcdzEqFrMk9T/t1TaNPkAKSi3uB/09pP3j6sGfg9TwguGajfWtPQp/BrlzMH4M
    OyQGweBqNjyEQ8+eEZE/5+ekC4qAI6EQ8Oi5DMacuSyDEarIIYjImop84HHwMJqkJxW2imJQ3Dqp
    ltoMWRpPdSAjq3i3YwtInNttqmD/Km4m+ell5K7EYfL3XcKHdHhrTOX2NhcA9Y7dXdquSwsQzZwd
    E63VRA94g1pI2AALQN9itdzi/73EutCMHbsY8ZZ4sMZk1O/eDmcjaE6mLuxKl+cG41QXw7RqC9YG
    zCArgU2gvctyi1b0AA5WrpHsXk1rmw2EkeSwIpnvRNcv9VGFw+ewDBMQzkdyBuAYVeG/v4W/4AjX
    yTd0bg2lpUbCVfELf7lOR4wXvNI9jOpY02IFwmTe87CfSDd9gE4uiif8+8f4k602Rgs7Yj3ITt9Z
    zcqn4uTC48Sl77hIqjkSFs+tdhYqDOXVEZbwVIX1YYtywyc0Bp2LCHUVhtD7AS50axzWtOVdm0s/
    qO0hSRBH7ppflkr4r1Dce78AkDP9bP0R4yoZ+VCYilTqnjyA14li4up5fRC0lCVKDegYJzqs8pJe
    65Ga+lVMxpshHjoK4OhsKR8TiUmkgX043JgqbtUYSVPRJTtTcB93Mz3OnNnAPWRvsRant8NdiOWz
    lt2eLSmP2liyHODc8xmdeibeoz8Diqex8xEE9Vxl+nxInx0AEf6Ek/7E1xhBkKfZZYu7wartoDyy
    KWHT4VAoZ531ufYD6yPOoQ4i7HlCPYMT4+WxGSug43y0Z5hAJB3NpACdeegQiRbLywM2TR1nDVo+
    6c8SJSIsFooajfWFTrWVqfNKgvTWGOX++1PYsuIOgfRkKaEtTb247VuXvi0s2FMSqBBX/g3Em2X/
    CabApdDP96w80v4b3HQHBs7IUH5sa2N8liZV2fLMcM/h53PGu1ZAywMUf73Vg4RhQ8G42IN48cSQ
    f8t+7l3wEcoykzPiThL3DNkxaBYcffc8vPRf0hcXfDPGGazv0Z9Vz+yHBh5wPn6wGr4T2iArVYEO
    Fo99XVyTiyNDLi52H+lQgUCCo1oGqdvhYv6tTUcwr+nnrN9fz++Lxwdul1kBtIsuMG+rzBlEt6up
    HI8QSH/bzUfMKC1chMW8uChY+2E9pyFTBSRKyd5XZ2LOVene+nn0sFjEIMcMt2lG7mMpI0FzsKCT
    X0eSFMEhYfAAqeupeq+uxFrL1SWrJKnk+Vzbw3L5kNQCsQFDDgvNQEsJKDlgeKtcO32KVuLfx/qO
    nxeRN1mhGL5XmmCTtrCWawVY6qyp7AvcZa9CcvAKdBdDh0ENLxJiViqzBXVYVZ6oJ3mtCHseeBqY
    51bua5Zc+zIfk9+s4lOfxoMNv5tHIqX71sqSYR72RAYQu7D8vaqdAhCigX2/z7+CUAZ9lMtdNTM0
    evdlGb9tedzWJXXY2fEI4mSK5XjEm9Msu1oqIZ34xKKlkcBihccxpQDwqxvnm+1WB3t+R13gIIBj
    8eUV3GN3+m5PbQ8NZMLsfHkqI/D0U+9ElrMH9XnopOhiTjKb62LC9JDOA7WLqjhdY7h8ry7SKUZC
    GKhHXmxTOc7VMoLZcphZxzxQiTWcLqtGYr4md5gD3t4w4zO4h7zqaQlOPNqz5MRPUVbtUBKbKZwW
    T7Wf9P8llR4RqOPw+32tSMhSJkCn5FClxpV4o+7KasNYx3qvmbAYvDPT0SCJ7K0dAd4eNXGSPs8E
    7gHK1xdic+3NpBURh7yNS8UG2aW/EEWkyIoXE91YEgvsrKdnquSJ7IKSUJE7Xr82Zc7+UTGOdEBa
    ABcRl46uL1SIaM7uubRvqKb4qthLGDBRzkor1B3ubwIfsm0pRyoe5RtwpsolM4klc0uhgiuPKC67
    cnaSVjoatxlghbZsZPuZ8v8BuPj/VH65/ASHrzZz93vceU6h/2RmluDCoaiR74IvdHWgeN4yiXUZ
    ztBNXtmhMV0i9zzoWGcaCeJlUmpQq/JxmOzX0b+358fxhSFtP04vUPq3yGT4SVMCrMN73NfigkQC
    tmosmYwPAmYIGfMvX8IVko7tiFvqMftXcMyns955Bu8JSv5lx2wR+QCMSS0YBavFv/FEAcgKtYQX
    P7wnVCk3vtd2/73wfwCbTdpp2r0eb16mMgtKjjJFnLdhtnQnxSCEs3UJFry4k7BHvJ5C7r41XBSD
    Xc+kqhTbr5XH+1PFsBMyS9oIVNz2w6U83Eo4ZVPfuAAVLXPnJ132g5pKyUI16UHwqJlftVsnf+1k
    5V+5se/8ITCv66srVAJVvSWdq0XQzyBYEGNwyIQYE21PVqt/rmT1okiAaqhPHSr/D59C752xs3iE
    o+aDONz+GWTxCi7HY9AEYz8Zoksyi9X3aVbnEiW0LOZKX294khmxuXrHMnoEPd2ymkty2wmv0Q3g
    0EQzgChOmtEamuX5SgU1LvNMvK6zM0EONzCKqH/Yt6aiEfGRMKGRPT+JKnXzNu0SJcWYtcEzlL67
    hgbV0I+1cw1Wyrgx0NQsxRvTSK0bFIcJ6D/MevfvWyZxsv1YtZLqp/OKCjLVSrjBayq5umuqfoPW
    nupXZw9tJxSCJq4KmAjwkAltk5KS361lzo19Jx5o4EMqriEaLB5Jblk+R6Yiy6JW3JdD69I/kQFh
    h5QelE8wMYYFWLm2ch9muMg/QwykbsXjikOjiwt3wjZpY7Za/uQqT4fYQAdpHy2exHfGSC3leSUo
    vvtIwHLzv7HmLj/AM7qsAa2dVthefCtaLaU1UaCAaEIQJhgYMmlO79oPKtA5GPjOyUIfGROTV9PF
    glPtW0mpL1o8vsKZWz5F7NwgaP18QyTwOX4bQkBSRb+Sfj6GcvE+P/9vaypayv5HnFY2Wni0Ty3Q
    2RE7dMnK76/rBvBZGvYDmp9J25rQeW5r4Rc70OqWuvWTw/7FkbFV2iLKIBcojhZdep0IP6gBUElu
    ux/95Hut7IGIFpElGhdOFWvs5pUVHdn5Op6xZAg4stengs40rDBg7EpK9jgRGDP4MArwsL7lrQdh
    qSLmVoDSDRZC676iNdIV5wzFO2dMHf4fWpZoZ85iluI96KwcU/b/9Lo0mwdU1hqpxzL2108cbAcn
    rB1uwnq4L+Uv/4+RFIamptnrCbhAUaYDdRvM5F3bNhN5HdHM42NRaxmsoMQSDUrQillsvcqGdW/x
    wX6sofV9N45sH9w9BdJIsin9FinXt3ZWLYG23RQVCv9s7/eqa+JitvO2lhg7cBIBUfKX3o+g0x4N
    VEfVDGXEm3hDWpb6t5d9MS3xRuKpXdXpl/XQPaSWJG/zM07ax80NOjnVSdnT6QS5dqW2Nxze0mp5
    g1rHL44XvqeGJt9+vLwdBK4MRX8c3lyEqgLJU87q5Ok8METWg2K9j5liNTfWJfn0FyRmL6QvO8HQ
    Gzc4EEXeUSynmY/fjtocPnEf4t+U+BBWcJPwe7fjO9xPKq8d79L2198/bQZr8atFr0KBB6TUmstu
    p+vBpbD/IY4NhHQERfXo/AywjOuP6kR4cNT2WYnfJp9zK7tGcdy4L8+8mW/BX8wFZw7qtR/fR3PL
    5R2lpNfpexdrIY7Os9c+waflmbfjaU0I79LZBJmqfsO2xeNjl/16/++dhy1+Npe55slQ6X02wHA3
    GwYM4YZ0w1Pjw5nglHyJfcJtKWWoBB2+O/yX2ba/EtxTqARsfiiYW2oHY923kQ2ZhKYxTsF8FEvS
    3MjnYngqnb2F8kwLLjYZunpcc5pxBzzw1xQOqCCogkRxCSQ1PkQ2cAfx7gpGYnxw6F96+nXq6opA
    Cshs6D1F+aFRHa08ihUxigIQnZYiSX1nzZX79EN8C5XQ8zLK6YMrS4W5dKgkVABG5A7upSDy0MZN
    V2yNtqlY6dQ7eDdCpTC3LuvYzLrXmAEZ32ccOA/2onnVmYdrzPeek7qVNE8nmeqSdOSrzziFeNdX
    NiL3/C5z031r8JKESNPheJjNWkFj+q1q6w/SkbtEg21BTbGY1sB9MbikhXJ2myi2ix3OmYkozISg
    wLzUOtDXFHQA3+6HDMZyyekwGfb5acveIS4WowFUXDNjXCcm2A3siG+vVTRXbLTxb/BzUV5aXeDl
    0gJveo1fH6yUAquYNLt5HN6k5UzlJmSqfHZ7xwG89XG9kzwr8Q1wvhW3LM4poD0E0FCE49UYziG+
    tnjeo/NOsx3JOciNvtVB1ttaJxiZiYrZf2/bzGcJ20iZJyCRv4pX48fHFaD7un/MaesS/diduT2s
    XaDr6u0EyuddV7CGcaXRLCfT9jmNjPZRIAvJuD8IMtR958R6bGwqR9QanDfY3va1MGZwj1CEisCV
    VWwZb/Idtz3oAw2ZrynPxw/iFelkuu6IBCZ33T68KGaf7FWEhr1wmuMZKnEduVVeICt4o/cnhehb
    LkUg+uFNY+zeZt/7NX9NnJcpGAlvq0YC1ECTJDGqUyT5nwXZB7c+OygPBq6lXtW1FCa9agLH8yLf
    5nWYlysOGqm8K6XIEx+QfYUnd0JVE8+gLuQ71Jnkr4+vrCC2iyR9lnOTkYlsDp01xVt7o19ksKO4
    SaQMegOutCIa3cDloDG/n750nokR1JoQteTA0bp8r+7qyw0RBr8LJczG1ggjMAPuyQihdRCZSiDo
    abEYYE0SA9hnbKf8XFKwwE1Hzdmo1zuK5NwQ/KOtMvwqhTN9YME6tuNhJoZj7ra0waCHCaelgNfy
    xwbEG1DpSHKzg4b3fRQebx89o180hTiRcvynDCIcgjstfORscvs3mjzEOQXo3u8P1YuuOyP9+vWU
    8Dnd5tve+FOjt6yaLdCu+poMQw3E+gqoKUqCscjyCdS46G1pCfcJJilso3ytvLpbpY5tmnDbPVh5
    uU3KKxRjKnRAtNxq79QFnOSvoiZiKYibwng8fdoUC1UsbMiYGqu6IDNYNfcdyUMIPeIFkZE00pFT
    TkZQXHx2d/YZ1Rhj1Xa48fkbH7geGWBlB9OnT5hXWTSfzVgeVq+26UAIaCRgnosqw7ihzNb8Ksb7
    dgOQ3qMvokVmvE+05xk67iYlLFT284b82HsDZRnBrPDfSRP/vFntGL+Sqxnkm+ZaatnnAMOt3kyL
    a14YA2+rVGT9fnYSzGia9tn52tujIjeoYyTD03jJ2zQ9xaaKl4BRJ3A16vgjEQjeTEuKUgR4v7cM
    2EOm4uhZryoXhYfm+uaTmRLXYW3me+KJcG8WDBqEPpCE7+A50rruzyYLx37NIAGgBT1dysD5Uyq7
    H/rToIXotrTkgXRIGasciBlDRauDEbhavQHkIUUceYYmxL3gKSciCTEINyj2kTBTR5ZJcF/Y98VA
    go4Ecgkn8l0DwAAoZygGTmz5ru1G49uBriNg+ISwqbsBsKZV+ANpmhYrD1GTGcUTV0EW0cOHrGLz
    dLBNw/tZYGDaDHh+H3dvrwNbOrBmByxu2A6LWpMEdyfAfsRq8wMjlDJg9/KEa5wHe2rGU+xtd2n5
    0vv2HfkqBR+h+YoDXePSPKqCD5SA4ylYcrjUlinLhKfedWSPNKl0MCgDgpTQK7CtC3eIv7voNP3y
    1hNFMD9Nq5pEmzLypn2cro9Sw2z/wsvg+5QWIluLuMmOuL4I3D/1nLDi+m0YlGJwACMJEcob1npG
    jCVLWV5l8D2vsX+QRTjErctpEDxzvXt+4S3c0SLDo5g8mBANNOZ5TYEuln4oVRdc0iQ2jNQ/wfjn
    zEj9Tp+2hC1BcLiPGk0CPH7re4M5+HmY+vNin6q3dSdthE5yvek5bG5oXip4XtL0i6igUctdT9+b
    dLFlYOxO38qD0igC/19WU+WAjtNCMrFTnI5Ae/pI+gsHWpHVlXIhob+wYLxbVAyoURIUFx0hduZl
    hhuT42yU2KDqAR267uYhlHsIrb1J1RaesneRTsvW5peSCBnwvuuavHfFI4xC9eB8NFodgc3W0IOW
    JtgEHdgIcNlxZQzY/SyN5EHcK3V2OsQE2Hk0TvD4zIfX/Fx48dVu53kvzjPjwTuxXfpfBc1XtnaP
    VqLI59NoUbrmKdbDUfvPR3ubSFk0gK0SEat5Wnjiwwrk9BM1M4FpxkHYPryij6pcYIWdTyQm89z5
    r90dLskjZpzJPQzCWVJ3JFLhBHXpClz62I21cHbgpiSVd2ZOnFH8A7bksbJsxH7Fo9vMmmjTYKSl
    +HQtLfHehmCs0JXdDZdjf+rE+UYpQ2k+Mqt9L9ZKR+gWpkqZRquEmuvi32lrt50hlkHPFAfZSNBB
    NgDG1XxE//m0nbkHuydDxZ8mrDYz/cNtFaaSgb3704EHqrwcddankKrJm/ZAye7Xpj88u179ydxQ
    54NlcwT+4MEvgztnbLA2phLIs65yu2a8szaIH/dTD1LVsUc76HMq5jDfkZTa6thXK7BI+oXJ7PGm
    VcK2AwHBUXJG3lWsMDhn/Ft7uHHZknvsO7vx0PtMmIcFf6gZa5flalQeOBkU7uGzelD1lLDZAnLD
    RIUFv8nEl08iXVut+wSQ0NbT9bGfz2FYiJHm0Mj7U1rBby7ea0ZLn3Po6YfNIX54aNpdqB5XCBow
    FwrYcJb4OZ0lOOT6BEBY0826DyAeNoId49rIlfD37z1qebYW/Ivlm560wvMjXs/SETtreOCniL85
    vamRZeRNHqrh/WlA3OI1XJpCDZjSa1YJbB6nB9IEZe2dZRf+pxtqN5+202OxX9hsv1tF66vkJYsI
    lvvEULF1mqvvusjFkyS/pmCcplrEL3Da3PR9C9oIQ/zDZ/mvbnUnn0yAJn+2Tc8PnmIshEv5B/ua
    /Td3X4CdWOAMk1nZmuHHoZG7VUD+55MDYjqX5lZMYyX6WLZLikOYe+T74QWDWC3M2nprFBrFgmj0
    9r3IIj/Sfmriq3SNHCoUBG9Du/BJM2gHNsbkeNBX2SntrcrU5BKSQ5nwfyMwCGfTKxh6UH5Vixol
    w4uoqHBHAUOgIQdYN+sto5mUw29/ZNqPWZgPM/JLRq9/s+8tG6htJdY7OD5uOieCvCRQYniL15KZ
    c5iws/X4GODKmfiJZdINirfeurPZ6gQn8wG6fhE0qGiBOOfqbyywCYi9zOz5bBL+FXPQowsFwwmj
    Pif3DfBs8pQUItDzTlUKJDG4MUm+SNeiWvgs3r9D1G9h5CB3Uf+Nn1dQu73U1oUm0dJm2IHx2dJ0
    nbkw4fysHsU1KDQGrO0o4jZ9z6s7JXPXfBQ5pSXEtYefxKqsrcXilFY+IPXn+thl2zfagk5fz5sX
    aP8e2vzwRuhuWC5xox8WLuE2g8ONjNSLOq23ioiBUun82JTmO+PE+YeuiEL7SbgPkWJogcq7ou+r
    Ed4cXAGQGK7VD47whFEa70gU4qyvgSztTVm3UPIynsjxBkh5EvHwWI6uK/aF1yk2ZkAOJAzrkpK/
    74D6bkKR0u9qqJEhiSVctC1oq4ATP49+oIj/dbpnmbm6r8dvNQEI8prF3L52oYR4/YhFa8pRgLJs
    n2Hm2MtvKhKHEbxRK5IRjwam+J2mReo3qtl2IZSmR0uhXCtOhRqcXI6HXSkF7VhdbrRx8zwUt007
    BexoT8Iftouvc/euQvAheYzAj17Y9MCZi7+aaYl3vnMiMammITAb4eANpuAogKkEW8CZ8C9yxx3N
    QyKq/vBnliw6EGQbWaQchLnmp72z/xcwmXEK1HCL7KpfFBFm70//cJwXUj0LcMk6/QNHMzbyGX3E
    IRaLQBhCwxdyVb5f4by4gTaJuaeyVEuRkMFcD1LbZqmISu561yxUlMIyvQRg+PVVT5LFhQv+q8Ez
    DWkbcnErhCX4ODnMwGXlWZkKPVTIRLdaqz98MA2LKHBCRXtx+yD0Ckm77HcOLNqZpG/SaqnTwBz3
    p052Cm0XD6VUc/iUkgmKQZXtG/OdljxeuEOXQ+uEwMjESMHYO9sBnaImAB8DiNMLTrZvr2yrS4F7
    M1Z8O129lAs5KjphsD1vn2tN3XOe8M++UWLbhJ+F2tzEZuuuwyJF5gE8EkPvHM35qSvsQ5CxIiQl
    DLGf4YapOlY8/QwQyDlUSe6qI9Xzz2KMBdaLFGp9nFL0T792pEKfOorII5Qr3yeuyNMPnp0X8W2x
    E0HgSYM4z3Z68wHX98AKMJ8nyuGknqifKEiCvOIMBVRJ87makwe6sC8DL0XJ/xSQIWoU3dEt+t4W
    8tGtdaTwlct/OHcQZndhAhqNTnb+W+KsM4DsOKzpvLhKrnKVSUFnzBmhSrjCBmCcpJDJ2oiL39du
    3Q+7mHqMgzXNanPh7lQICuVH+zNTF8R2WApoHlin067cVlWZfHqEPMh+byyDymF/JPOJNr93XJqC
    wQHW9kv8pGrdth1mPlMPschWrVE1XUV+S5bfpv9g35AAknRw9DK9ljfJRJO7zplWsLyRw+taFm7h
    THcgsnmD2K1mlE3WAhgPRdNHUq1tu8Uolt8J4P0Tc3MkNPh5uc+ekEsnmjHv9pYhkij8/Zjdk7FP
    fD1rEQnWl4w4bJYxDId6OHVDyv0yQcySHNgKUlv4/CCle8XQ6Gd/GSYndbUOeIRr6RXnrsLmz28q
    d9/vuprFY4gwIhhcruRdcGsvGfd1lRVIdZ0u8YHJy5UM+KDFaRV5PipBuvLPiFjDyeMpxug+6KtJ
    T0vVEJLvAO5QTlOzlhZA2ArETbdayI3aXwR99Sypg4yqZNBlLS7w3DDYiICZ4IWp/+99tDgwXWUY
    wkhirmiRDj9LHAVOpyXOGV/9QVa0UZKhgd4qvfXPoGxku21xc2ZxEBmkPccxrO5CVMN8pjOrFUI2
    dgDv9r2FiRrMdgPqVL5ubpFLTTy4Nfii7iflfPvo5X8XAVsKuN7WCd7gYLIyo+/a9/0C84N1EO0y
    BUaX9JnA/c6ggGUzp5Feu46Q6eghtAlUCnoihTAU5d2NE6MtnsqUqHydB0bzXjcfOWUESINRRNp8
    kgo+TBQxPT4BA0xpF7JOiShTawIDvLLKoKIOF+XPYddWr6+c7tTfRuY9n5wVn4n/WsOvrqrsjBDF
    6KTENXB7K2DLtF5kbpyRvMj1nBZsXBlMGe6cOi/pSTGy0bUWM25DFdxcutwM946Gv3P4pr5dZoeb
    +f075inYG5MG1/5fAXX16ezpg7afHOsnHlygY2yOTq/0TFzCKYGkRsE2O1k1NnuONAg64EjCJIqQ
    /t8q8m4eblE4g9COPjE5AOHhs3ECCWjCzT9JU+oCV5SyTLrZ33C839a7ziKKfgVYxsjH7nd+YwLr
    5v+U23m7xtA/KmDiBWf3mSZfNqgberwWfqKeRNu79EqVFPxaF6uqxNbIzWpOtlT0rtPRX7qkb9v4
    K73G9oB+IImZV+57pcrOhMxGs5d5VP/0jRwtE888LDvCc8PjpMJTYTtD/9ey+JeH7H6UqUUS8yHo
    kJeVweEVUgMAR+Qly699a5lvf6FjGOdKcYSsbkq6ztKhjDOE3V9vy22k67/SHtaCe/b3ZG/pP3p1
    pjV5kCOiLKrsP2eC5bUwZpQTJVw2sYoYkdEy+jvxVcfTIMyvF3PeI18qSPfJyCzGx5E4c6V4CYz7
    F6cZCO35JQdpHDdbobqnCjw3XFr77VbDKzSH3qZQxj95hw3KGQNnhvYLm7DN64cEGieq7vqGh/4L
    9wSNRu2NwGKVEaG14IqXeiSNrVa7FbnM6y9Y/9QKvATiPuKDtid17PMA+5/iIkQW3M1ybxawnY6c
    Y2XmpV7ay13d3d/SZc3zlA9ZFLzhzswya2Lklf9MEsQp5cv4va5LLCqaItvApPead4Jw/9jhWnxJ
    8/TgEaNlHTVaJlAWBbRVHcMSxorXH+1RMLhEj+wdkzFLm3HKS+wLtQAYlAW8P/iPTHRkLXv3eHIa
    QgHsF6qo3kZY5yRTuPXmPclt8mHcX3pJ9ctSdZmLTDxnK+L0byJYOuwIGcqEQ0s6T9kuYEO/cyg8
    e0UapYXSQDXx9NOMpudzMC7+WrH+xmMBM/9/X1EurHninIoiuGVLRe1rYks7ceQolMPqdjr8dxLz
    6jsxyhLJV7raAj+/PnVDc1Cjo/LsS5EdCDkdRBNxr38MvtDTnocHHdKd8vhHe332im6DCOOwMMXr
    ikA8Mmj82qqMlHdfvNjRhgBT97Lls1BgLDrblwlQ88HIPv4A+cx58ih39BdIWqG4kqbngalEjRcy
    AihFFfAlMaCpzF22GOZwl0hpN+WTTKpP6JBe8eQ/DJUpCC7xKxz/cEDQp0mbx2o5QBqy+CMxZsWD
    1VIGOiSr2zH1ejMiyzI8PC4dQIwCCuHu3m+MxWHyf6oe0w+CHdAsuKC5OQ+WNNZ4rNy54SOHrYu9
    HvlRqH8Zyqm66hNxUEkO0TsgGzIQce+xuHuxyuJuC8oP+C41RCFYyZMrHJ4Sklqg6pVOSTU0Fhz0
    N/KUL9f+LsNUWw9XQKQdjq+DBHUaoPiasmfnaqgdSZcB+2i1rL3QCUvz5OjWX+rC6e2G5vSH8FTi
    4AqlC9/CErgZwc/ihJT7guB4XSrc6V4BWElBHGL7X7XLHkH5Pp+PhLX7DHyRbawM91jgahgk+KIJ
    Kt7XvxxR8G22oVgpe3Nt3Yo47vz6gOgG/2MxxAWEjEN299XPZlGBobSK5SCMQBqOieGqFBo7EhMS
    x49sRlf5uuBG4nomy9Uiop94Q91jwZxpT03L/P3MWe1NYXav0WwVYfG2SbYNKY4eyCv69HRUtL4e
    4vFdfXbiCA7SPeGUH6a3SVzw9AfqhFnJG27E+SfYWCCHWJe+1R0RBL64Jvf/Aqf2sHJI/wKYRz6V
    1GaLXeVwnLtymiheeUxXDuJSxt7h1iDGWg/cNuMpqky5Q56Rq323juX0uXp+vgqK6APIB5l5a2qA
    idX0vVn9FUYzbWrEDplV2/1mXcVEVlxh/hm4yBfmJA/5B/o562pxo394+iUdsFrJGhewUo7tkLYd
    qI4j6OMXynVxH9J8X2w4Jus6zUfLkTkIvOz+wijVRK0Azt7vlysGft2WvlCRXRfGMgX2me7sHSwP
    slGKN1cRhDViwRacXsZJZalhOZnfhDcojlMYOKAP93bYwxwowvDDEpEPQl20oAPr7mnOKbEbB8LJ
    eTIWom3m4blr0qCxDY7ageZnEZlrWjFi4Yn1pvi/acfjO53gCCtZ7nQ3e+8VW7eS84mEIhUbJ9jU
    7kRkFoyVJtmta3fXLOGulxpaijI1uGrSErmtzv1gw3CR39cYRhKCDBcNWiXk5o3U3jmvRA2t5HmL
    MgqYs/Ob+Un6cQBdoTDSLGoh6DHL1Q+1kCB/4+DiVPRrXwZX75pLHUJXEBWD0h2OOAPBzHoo3rNy
    QMzGv5XEaEUYZRBnzQTtRCPZFDqpTkS7d9D7QyhyZZ16sRuE0FTZTMUlwtmKjhtrHfzJOLNQdBrU
    5jmlEBdUjoy6ZdlksggVNKvHQaTqSqp7/ElCcPie0qvDtvM6l7S21Xq2Tn7OzxoAW0iKe7rIHr0a
    2L3IeQu/9LBgsyApuMPtM8MVFWQCvE/mkNZYrssjM846GTIOZx9lSYJtc+OYf2UFFUjBdi/kc8ur
    ZEI3TY5ssAWFuC8jSmHOaGqgEInuya8XggtXjQ+SvVfxTYHZI/CFxaLRCMLkvmpN4ZlnzkSx5EW8
    gKNCdyucisHUVcOXch+MF9+a9Zd48oWzfPFfmapRFqIaPdZ2YznjSdSzsP4CWxfaSyrsOKNBpRWb
    DdRFvKrpM0BKE4z9Z/6ryuJ9vHWqNTG1bcWQanjz0ukKN/zr0SAZtF1FJGuiBV6Vh5MGi2BXkIA+
    7apqBBoIeGs/d0UTuno0tfNJ725pVVKCmlg8SHLovKtseEQpQH5B8wypPAbFp/zQV4pkk9TjesQH
    HUsJlaLbhW9+vKLcy8w2vGEGzxLal9LJLTenyxQpN7zC3tiZ0Ni7iiu1TbjHxV7BbpcXHYTw0cWi
    TDulzPY2Z2onJqyWtUsnPTtVaigSy1SuK9cip87TBHtuIdCAtv9PpfFJvFAz3MPsnlzJ4YQ1/R0F
    yKoe8mDL8Xd+wANrfez8iL37yE9/9yLPr1WZcdJBRwebpDKFvKjPhuvaP1H9skS30glJwWTGH+Ww
    vnHMXjwKUsYkhgB2x/Kqsep6nOniHa4mfmzUoUwJ5kPayrQv4Z5dt0BmmpwKYcz0/sP7KPj0VjGm
    fOjuwjqBISZZP7JJ7GjbyiSnoUQzHODDrzDwq4wLh9AS6+VUXXMyXx6JKx9x6ujm6IS3cm4T+LmX
    RpZswYxKgHYW6nvlsGVHYNE7cG8PHwrf/5CNVZ71N8f1z5ReyBV68jYdWSF853VAzwEXBpdMnZmv
    YyJ5sBigQWFL3UBVY/9+vBzL5LYy3FQOAK4Wkv1pDQ2xlR+hB8Js6XlLwLmjmvTEHlbV8vtuCpty
    Ga5l9ZgXThNnhMMR9k5Y9y60VH3ZMCcIBBPGfAofa9HgFLQ3P6IxEAQgsu4LeKK5cFE5MtT7H358
    x3gqpAUri2tUjlv9uuzzKNe09KzYUrdbcoVlCwBlSfSQZttA5HjBh+55WLPBdNAxR/IcO83spVBO
    wP9xgHZvGzfJz0B4JFBBgWSDm0xjROVOdYy7+695ap3CcFUm9nh3bol9shF50saXQaHcSaKoK3Dp
    AGpowHhLm8pLNk65cp0vxSrYxKqCVSJm4sqojoTQvwUP3wIAa2fyqKB60XEvIcGPP7KnxyeqLijq
    2DaaBSrXDZSv5QW2QchMwjOq4iw2ePWAths91G98cSfyGRq/r9mB9FaOEUvT5OynmlwByY1M/Jf6
    Lmn8M+FFjFMCaI2jPd+Nad6i5XPt8gYkIX6qdG4EoPdwqArv7sXIYNRqZ+MIkC/WSBOrTUBQAQsM
    WWFwbDeuFvbyfw0bswbseSAYqb+9gg15/UmIQIYj3Qmh+KCgfM9yT2PFFV2xR/YSu/vV1aUJgGLH
    rSlIIQrs5bMTE6eqeRo2uDlBA7sSFSz6nNnqycREXdOfzUZkN5m+bwUlpylDu3/x60Ks1RE9jg2w
    0x+/q7ZxzvnaUWxcgdm29W0MqBTPUvp/PAVKoJgggU9ln4PQPhvnUEUkZdnaWeQn48SJX15c7rcj
    dZVIiM5WXcZq1LvHgx6mgLqD4ruIjvAcnxKqQW6vOedR8NUrbmTMSWM6c6eSprPamWeGgt9Pk5mk
    MuWcl6C5Ss4kC3OKqU7+1Pqmervw5p/bOp4Vfo1KE2Xd1ywO3+yqo3dNrWCvve4q4Mp6pRLkEamM
    AjJYrB9igSa6/pjoDBhZiFpLrtrgzvMzXRx0Tt0sJ9gIjvRcoZd14eHwkOIccYLs2nJEhjTy6JWn
    s9bHJbUFs+BQDw0y+snF5XPWrVF1S4ph1ScP2MJiVuS+D2lDZ2WboSjr08/Dsjb6NOVSHYz+JFtq
    rUnHEw8WDVRcTsQLt29k8MyKVWewzbfVwmNupqVcEvdtYISk9jaiAZVEVtC2E2IR6Q8l9t0XF3gk
    YO8TVEoZh7osKkIfLqd6tf4cDwB2lyCd2nzzxETEsh4bYivbTuqzDyu7qd4PznwIf1H4G+CV4FcB
    m4ohtvJg90fJjMIXOgO63FTKNTx/WNJddrYUqfdyZTsjjTiW6h1vAxefW696MprBZG00TjEi8Qrs
    VIGJU8lu0NWqsG9ZfqkRe5ygQlDae95LrFPZlKTCjAvy3c9o2nKx5br2eCrCLqx/BfaYzecwSG7H
    NobSuKmARviAQfuq/5xOtoDuBGAQKSDNlttDilxh5BZT9WQDEhdTrAO+xVSM/VTcIIxxsss2w9eg
    g21y5KeDGQDbmEd8eKL6rVR3k9LniUQBwz8iGtVTQjiFg/baNSSQtJzvGC4U0/bbio6Iz4OILWl2
    pEvlhFekeAppqO3NISn6H6RHqlVBq5e62wTSiVpbZ/WjwoDMsoZDxmHV+RDPae+QecbNbwVm73NB
    it9ptffbm8iQPWSRChnk8OPF6DSmJ8/tBeTaelzx1MbYAsOLfY2JUR4UkNM9rBW2PcVgM7DN1cwy
    q/Blx6/ro1V3iYz8DZUoMVG0Hs6l6C4SqmLfNeia24xjHByw9uPEgyZ3j1z0c6G04Nco2JGiAiV8

    y8yVYTD0H3gTr3vqqrXoYrZZEk2gqE/kUeC0P/avC12TIQRYFPf8PfPbWZZUgR7fNTS47N4DS7LC...
    gLmsHbm0z6wjOsiDTs3G0/ISWQkEC12Ee2yGKHKgZdGl4m+H/DXavZB/aVKn97lByRgtxXBctiBT
    bqisnrBnX+uThQajuE7IjcSynrH5UuAbyqX9klh9O0HXVbXjS8YU3bmR/HOiMpawZj3SSay2jkKo
    49UeXFyCQ6F8p0g7JHLe3gPOnuS7a6Q203Z7YqMUe3y4VoJeqiJIVU3d4WryL7KXJOpWQR0eqXel
    45rQUvVBsu+i0Zs5TuiuBax6QxUfF17f6olQlo2iU2FbytX58X6yzIxZsMGEBg2fuIoo/DN292zZ
    hXwDeRxo3P3bLqa5VL/Z42Tl6PBhc8IVnvHBuRP3+qVAZjbgjMLETxoXnE43+GezssLCBC9dPT9o
    FXT7BUAQbX0DHs9319fqWUqiW/b9EmFe48+Pw68r6l3FL1rX1tH+Yulco5zH9yyHQyIOYFJ29+RY
    YRQvuswoaemTp6Nk0PqT+eUPLKiSpOkWiGbkSQ7iyNE1LDvKSanjc14q4xTrrOlHUEvOu3bI/9CQ
    9Qa3yVbJT4rCe6eWGzYyawbJ6THYFeX57uJaLndsI+9OxRviqI9Cx8i9nP2jR5RJ/yXZcGvd6lLU
    AH2HfVk+JhOpPx9KXkKcgT2SU98kH6lW0fWvmKkDkf+D/UveuXqnhrY5WLbhKPGQmn7A4ISOVMgT
    YKFXqvknCmu++IPIFs46kx9w3C4RKs5oM0BtsMeAP/16sZmeXncGyMXOx8iNQPIkJN/7l0dCAROZ
  • jeff@
    jeff@ Member ✭✭
    I'm having the same issue. Following.
  • I updated AVG to the latest ( Release date 9/13/2022 08:22PM (ver. 22.9.3254 - build 22.9.7554.439) ) and after a reboot, Quicken started up w/o problems.
    However, about an hour later the runddl malware detection popped up again - I had minimized the QUicken window and was working on something else at the time. Exiting Quicken and re-launching now pops up the "System.Exception: Failed to start image manager" message, like before.

    So it doesn't look like it's completely fixed (by AVG).
    It feels like AVG/Avast and Quicken should work together on this.
  • Nermal
    Nermal Member ✭✭
    I updated Avast this morning before logging into Quicken; updated Release date (9/13) and updated virus definitions (9/20) The problem is not fixed by Avast; the exact same errors and exceptions showed up. After snapping a screen shot and dismissing the Avast notice I get the same run-time error from Quicken and after dismissing, I am able to enter my password and Quicken is running ok. Nothing has changed.
  • Got the following from the Avast forum:
    "The threat is being detected by Avast Anti-exploit shield.
    If this is turned off then the error stops when starting Quicken for Windows"
    This fixed the issue. The switch is well hidden.
    1. Menu>Settings>Protection>Core Shields>Potentially unwanted programs & tools tab
    2. Sub-option below Enable Ant-rootkit Shield
  • gdahlin
    gdahlin Member ✭✭
    When I start Quicken Premiere, I get a Runtime exception: System.Exception: Failed to start image manager at eo.Internal.vpsi.wxpi.hiva() and also eo.Internal.vpsi.wxpi.mccq(). Does Quicken use rund1132.exe? It seems to be infected with a virus. Thanks for your help!
  • phonedoc1
    phonedoc1 Member ✭✭✭
    I have the same issue. Sometimes on startup and sometimes when shutting down. Avast AV stops the process and says C:\Windows\SysWow64\rundll32.exe is infected with Win32:Malware-Gen. I am on Windows 10 Version 21H2 OS Build 19044.2006. Also getting exception error at times when starting Quicken (see attached)I am going to report it via the app help/report a problem feature as well.
  • DSherman
    DSherman Member ✭✭
    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    My anti-virus picks up a threat when I start Quicken. This just started happening after the most recent update.
    Best
    Dave
  • marvins
    marvins Member
    Same here. Likely Quicken Spyware is set to force reporting often to Quicken Mothership. Only way to bypass for now, would be to turn off Anti-Malware Software, or find a way to set exception. We should either determine the program is safe, or Quicken can realize it is their implanted buggy spyware in our software.
  • Even with the new Avast update, I'm also still getting the malware error. I downloaded Sandboxie last night and I'm sandboxing Quicken with no network access to at least contain whatever Quicken is doing with the RUNDLL32.EXE.
  • DSherman
    DSherman Member ✭✭
    > @kbstackhouse said:
    > Me too. I think a virus program removed a needed file. Did anyone else see this happen first?

    Yes, virus program blocks a threat.
    Dave
  • lnantel
    lnantel Member
    Today I made the mistake to upgrade the software to the latest version (as it was working fine before) and then after the software upgrade I started getting this error. Is there a fix / work around for this yet?

    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    Thanks
  • Quicken definitely is having a problem with AVG Free. Turn it off and the message goes away. Turn it back on and the message(s) reappear.
This discussion has been closed.