Why was my question closed?

Hello @EmKay,

Thank you for reaching out to the Community. I don't know why your post didn't receive any answers in the past, but I do know that threads that haven't had any activity in 30+ days do get closed. If the issue isn't getting resolved and you haven't gotten any answers, posting to the thread again before it gets closed can push it up where we're more likely to notice and respond.

As for the issue you are running into, some high resolution monitors can have issues with how Quicken displays. Do you have Large Fonts turned on in your Quicken? You can check that by going to View>Use Large Fonts. If there is a checkmark by it, then its on. If you have Large Fonts turned on, try turning it off to see if that resolves the issue.

If that isn't the problem or doesn't resolve the issue, the next step is try adjusting the register fonts: 

1. Go to Edit > Preferences.
2. Select Register from the list in the left panel.
3. Click the Fonts button.
4. In the Choose Register Font dialog, you can change to a different font and adjust the size. 

If that doesn't resolve it, then try overriding the scaling for Quicken:

1. Right-click the Quicken icon on your desktop and select Open file location.
2. Right-click the qw.exe file and select Properties.
3. Select the Compatibility tab.
4. Click Change high DPI settings.
5. Check the box for Override high DPI scaling behavior and set the Scaling performed by to Application.
6. Click OK.

Try changing other settings in the Compatibility tab:

Before attempting these steps, be sure to make note of the settings you currently have selected. 

While in the Compatibility tab mentioned in the steps above, try unchecking all the boxes. If this doesn't resolve the issue, click the Change high DPI settings button and uncheck the boxes in that screen. 

If its still an issue after that, follow these steps:

1. Close Quicken.
2. Right-click the desktop and then select Display settings. (Another way to get to Display settings is to select the Start button on the taskbar. Click Settings. Go to System > Display.)
3. Use the slider to change the size of text, app and other items. Dragging the slider to the right increases the size, while dragging it to the left decreases the size
4. Click Apply. Sign out of Windows.
5. Log back into your computer then start Quicken. 

If none of the above listed steps resolve the issue, you can try this workaround.

Thank you.

Thank you for your reply @EmKay,

So we can look into this further, we request that you please navigate to Help > Report a problem and submit a problem report with log files and screenshots attached. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

Thank you.

Thank you for your reply,

The issue is still persisting and you went through more troubleshooting steps. That is why we're requesting fresh log files.

Thank you.

Thank you for your reply,

When I look at the post about being unable to send logs, I can see you said it was a problem, were given troubleshooting steps, and did not respond after. Without a response, there's no way for us to know if the problem is resolved, if you called support, or just decided it wasn't worth pursuing further.

If you wish to try troubleshooting the issue with being unable to submit log files, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps. Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate. Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If you prefer not to troubleshoot that issue, then I'd recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you.