OSU showing Setup page everytime, Summary not showing all updated accounts

It does appear that for me and some others there is something that has happened that causes corruption of the runtime.dat file. This then causes the date/time stamp and the connection method in the Account Register (beneath the account name) to no longer show. It also causes the date/time stamp in Account List to show "Not Available". In addition, the affected FIs will show up during OSU as running and being completed but once OSU is done those FIs will not be visible in the OSU Summary. Yet, transactions and online balances were updating properly.

For me it started slowly with a single FI acting like that but over the course of about a week most (not all) of the FIs were affected. It also started in one data file and over that same time period it started to affect other data files.

Validate and Supervalidate did not resolve the issue, nor did Update Now, Reset Account, Deactivate/Reactivate nor doing a clean unistall/reinstall. Also, restoring a backup file did not fix the issue (not surprising since the runtime.dat file is separate from the QDF file so the restored backup file was accessing the same corrupted runtime.dat file).

For me it started a couple of weeks after I'd updated to R47.15 so I don't think the update had anything to do with it because when an update is responsible for causing an issue it usually shows up right away of very shortly after completing the version update.

As noted in the link that @markus1957 posted, what fixed it for me and some others who have experienced the same issue was to delete the runtime.dat files for all of my data files. Then opening each data file and running OSU which rebuilt the runtime.dat files. In most cases, DC accounts were fixed immediately but most of the EWC and EWC+ accounts (each account individually for each FI) needed Reset Account while some needed to be Deactivated/Reactivated. Since fixing this 10 days ago, there has been no recurrence of it for me.

I updated to R48.15 yesterday and so far there has been no recurrence of this issue.

Thanks for the update. That's pretty similar to what happened with me. It's now been 11 days since I recreated the runtime.dat files and everything is still working well.

FYI: When you are comfortable doing it, you can delete those renamed runtime.dat files since Quicken does not use them. They only serve as backup in case the newly created runtime.dat files do not function correctly.

I had the same issue where the problem recurred with a couple of my data files this past weekend. I've been documenting the issues observed (and I'm seeing many) with R48.15 but the two main issues from my perspective are the accounts stopping updating (almost always they are the EWC/EWC+ accounts, rarely the DC accounts), the corruption of the runtime.dat files and something that is causing very poor responsiveness (sometimes with white screens and view distortions) when opening files, when starting OSU and when clicking on anything right after OSU. My gut is telling me that there is some issue where Quicken is not responding well with the Cloud Account (or vice versa) but that's just a guess.

I have a Zoom meeting tomorrow morning with the Quicken development team to review these issues. (I got Quicken management's attention on these things when I was doing some EWC—>EWC+ testing with them regarding US Bank, we ran into some reauthorization issues and I commented that maybe it had something to do with R48.15. They asked for some details and next thing I knew I got an email from their development team.)