Quicken Canada Stock Quotes Problem with Latest Release

I called Quicken support as suggested above. Useless! [Edited-Readability]

@JosefW , I think you for your detailed response.

I have rolled back to V45.18 and unfortunately it has NOT solved the problem. I was hoping that when speaking with Quicken they would have a definite version to rollback to as opposed to randomly rolling back (on a trial or error basis).

It is, as you correctly note, unfortunate that Quicken Canada does get the same attention as Quicken US. This is such a fundamental issue I was hoping that this would be high on their radar to get fixed but apparently it is nowhere in sight. The call I had with Quicken support was terribly disappointing.

We can only hope that a fix will come sooner rather than later, as doubtful as that is!

Again, much thanks.

@Roberto8895 agreed! It is certainly among the worst support that I have received in a very very long time, perhaps ever!

I am amazed that they cannot simply provide a version to role back to get the stock quotes to work. This is certainly not a heavy lift for them.

I will certainly be responding to the next "update" letter I receive from the CEO.

Fingers crossed for a response and a solution!

Stock Quote Problem - I have not not updated from 45.18 to 48.15 and am not having this issue but I have some suggestions of what to check. (All my stock prices are still updating correctly as of June 2, and the currency exchange rate issue, which was a separate problem, has now been fixed.)

1. Check the details of the Account that the stock is held in. The currency of the account would have been set when the account was created and cannot be changed. Under "Tools" select "Account List" and then click on the "edit" box for that account. The currency should be "Canadian Dollar". (See attached screenshot file)

2. Check the details for the Security. Under "Investing" - "Portfolio" view, right click the security e.g. BCE, and then select "Edit Security" - The "Type" should be - Stock, the "Currency" (greyed out) - Canadian Dollar, and the "Exchange" - Toronto. (See attached screenshot file)

If the "Currency" is Canadian Dollar in both the Account and for the Security and the "Exchange" is Toronto, and it's still showing the wrong price after updating then there is definitely an issue with the new Quicken version 48.15.

If this is the case then the current file data (and stock price history) will have likely been changed in some way by the new Quicken update version. Quicken by default should automatically backup your accounts data files (You can check this under "Edit" - "Preferences" - select "Backup" and "Automatic Backups" should be selected with the number of backups.)

If you are still having issues after rolling back to version Quicken 45.18, you could try to see if you have a data backup file that was created and saved before you installed the 48.15 update. If so, try restoring that file (after rolling back to v45.18), which will hopefully have the "stock price history" prices before they were changed to the US$. (Under "File" - select "Restore a Backup File".)

Before restoring the backup you could also check the "Price History" of the affected stocks in the current, which will show a list of daily prices to determine the date when the change started to happen. Hopefully the data backup files you have will predate this change. (see attached file)

Again, not having had this issue myself, this is just a suggestion.

@JosefW As a start, thank you fro yru detailed posting. I checked everything as you suggested and am continuing to have BOTH the stock updating problem as well as the f/x problem.

JoelC, I feel your frustration for I have experience the same problem. In late May, the currency is not updating anymore, I need to use edit to manual update the exchange rate myself. The stock price is quoted in the US dollar even the stock is clearly indicated a Canada stock and trade in TSE. (But I found out that if you use the "currency update button" you can still get the Canada quote, but if you use the "update" stock quote button on the top right hand corner of the portflio screen, you will get the incorrect US$ quote from the US).

@Arctic Hare @JoelC
My One Step Update is showing that my currency rates have been updated as of June 6. (see screenshot), but when I go to the "Currency List" under "Tools", select the US$ currency and then "Historical Prices" the last date is May 25 (see screenshot). Before yesterday OSU was still showing currency rates not updating. So it seems OSU does not really update the currency even though it shows that is has. This is actually more problematic than when it was simple not working and stating it correctly.

The good news is that stock and fund prices are all updating correctly for me (as of June 6).
I'm sorry to hear that neither stocks or currencies are work for JoelC even after rolling back and restoring an older data backup file. The only other thing I can think of is to definitely uninstall the current version whatever it is and then reinstalling 45.18 from scratch. I would also rename the data file folder so Quicken doesn't automatically locate the current file. Then try opening or restoring an older backup data file from the renamed data file folder.

I'm also quite upset but not surprised that even though the subscription costs of Quicken have escalated substantially the support it provides has diminished proportionately.

I had the price update issue as well. I spent an hour on the phone with tech support, validating my data files etc.. It was a total waste of time! After all of that mucking around with no solution, I discovered that the problem isn't with my data file as the tech kept telling me, but with real time quotes which is a new feature in the latest release. That's why when we upgraded, everything went haywire.

It's an easy fix, just disable real time quotes. To do this, just go to edit/preferences/investments and un-check real time quotes. You can now use the update button and get the correct stock prices.

I've found that real time quotes will re-enable itself intermittently so if you use the update button and your prices are messed up again, it's because it's re-enabled itself. Just remove the checkmark and you're good to go.

Also, even though the currency prices say they are updated, they aren't. I've been manually updating the US dollar prices. Go to tools/currency list, scroll to the currency you want to change and click on the edit button, put in the prices and click OK.

Whoever is writing the code for Quicken is doing a terrible job. For a subscription based software it's super sloppy. If there was something else better I would use it but I can't find anything even close. I've been using Quicken for over 30 years so it makes it hard to change anyway. They obviously know that, that's the reason they went to subscription. They essentially have a captive audience. That's bad enough, but then to release versions that are full of bugs is so disrespectful to their users.

OK. Just started Quicken and it updated itself to R50.9. I see that they've removed real time quotes as an option from edit/preferences/investments so Canadian stock prices are now updating correctly.

Currency prices are still not updating though…

Hello, is there anyone from Quicken listening / monitoring this, an update would be greatly appreciated.

@Quicken Janean,

Here's another screen shot for you. Not that the US equity is not even the same company! The spikes in the price history are ones that have got past me. With a number of equities this makes Net Worth totally unreliable as you cannot see on a regular basis what is happening to your investments!

Thanks,

Paul S.