Merrill Lynch - OL-294 (QWIN)
Q Classic Latest Release Win 11 Fully Updated
This morning (Wed 1/3) I am getting an OL-294 error when trying to update ML. Worked fine last night. I tried to log in to my account via Chrome and got an error from ML that it was unavailable. Logged in from my phone, and got in with no problem. Tried to log in with Edge and got right in. So the problem was with the Chrome browser. I did a couple of machinations, and I finally got in with Chrome.
I still can't get past the OL-294 error. Did all the usual tricks: Exit and re-open, reboot laptop, sign in and re-enter, toss browser history, restore backup file. Nothing works. Is Quicken using its own browser? If yes, is there a way to clear the history?
Any other ideas?
Best Answer
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Hello All,
This issue has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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Answers
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I have the same problem. I can get to the website OK with Firefox but get OL-294-A running an update. I'm assuming a server problem on their end, I'll try again later.
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Hello @mrzookie & @Marvin Gardens,
To start with, please take a moment to review and follow this error-specific support article.
Hope this helps!
-Quicken Anja
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Yes, I did see the article. Nothing listed worked - that's why I posted to the community for further suggestions.
Thanks
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Just did a report a problem to Quicken with a screen shot.
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Update attempts in Quicken reporting no connection to server error. I am running Quicken Classic Business and Personal, Version R53.32, build 27.1.53.32 on Windows 11,
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same issue here. However, the qxf download function is working from direct ML login.
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Having the same issue with Merrill Lynch, getting an OL-294-A error code all day.
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Same issue also all day. Worked fine for past 12+ months! Spent 4 hrs on phone w/Quicken, no help. Spent another hour with M/L, no help!
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Same issue also all day. Worked fine for past 12+ months! Both Quicken and M/L, no help!
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Same issue also all day. Worked fine for past 12+ months - including yesterday! Both Quicken and M/L, no help!
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OL-294-A error all day. Must be a Merrill problem, all other accounts updating as usual.
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100% sure it is a Merrill Lynch problem that they are going to have to fix.
This is a Direct Connect connection type and as the name implies it is directly from Quicken (the program) and the financial institution. Both Quicken Windows and Quicken Mac users are reporting this, and neither program has got a recent update, that only leave the financial institution that can be at fault.
Signature:
This is my website: http://www.quicknperlwiz.com/0 -
Same issue here beginning this am
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The way it evolved this morning I thought it was a local problem caused by a glitch with my browser. Now that others are chiming in, I'm pretty sure you're right. I'm hoping there will be an overnight reset at ML that will set things right. Getting ML to fix it will be a challenge. I called ML Support today and they transferred my call to Quicken Support!
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Same issue here still not working today
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Same problem this morning, 1/4/24. Worked fine yesterday, 1/3/24.
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I have the same issue with ML starting on the 3rd. Bank of America downloads fine.
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I have the PC version, and the same problem, but a different error code. I get OL-294-A. This began when Quicken automatically updated on 12/31/2023.
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Are we sure this is a Merrill issue? I'm not as technically savvy as some of you, but this problem began for me immediately after an automatic Quicken update. That could be coincidental I suppose, but that led me to believe the problem was a bug in the Quicken update.
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I came here because the PC version hasn't listed this error, YET, but same error for me OL-294-A as well. Is it a ML side problem rather than Quicken? And where is that file to download in the meantime, does anyone have the path?
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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Same issue - 1/4 9:45A EST. Been two days now.
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Same issue 1/4 9:54 AM EST
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Using Quicken classic premier version R53.32 build 27.1.53.32.
One step update is failing for my Merrill Lynch accounts. Tried repeatedly. Couple of weird things:
- it is listed in the one step update settings menu as "Merrill Lynch Investments: error recovery". My guess is that the ":error recovery" part has been there since the first failed update.
- The "One Step Update Progress" popup that appears when the update is in progress disappears as soon as the failure occurs. This does not let me click on the "an error has occurred" to determine what the error is. It is replaced by the "One Step Update Summary" popup which shows only One Step Update Complete.
This is the first time I've tried to update my account since beginning of year.
Connection Log shows "HTTP: Temporarily overloaded" for each time I've tried to update the account. But I have successfully logged onto my account during the time frame of this error.
This is a two part issue:
- Is the problem really temporary? If I wait a couple of hours, will the update work?
- Quicken's reaction to a failed one step update has regressed. In the past, when a one step update failed, I did not have to look in the Connection Log to get some indication of what happened. Can't remember exactly what happened but I do remember seeing some kind of error number you could click on to get an explanation. I am guessing that the "One Step Update Summary" showed that error rather than just "One Step Update Complete". What is going on here?
Thanks
Jim
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I have the same error OL-294-A using Quicken Classic for Windows.
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I've been getting a download error on Merrill Lynch Transactions on three seperate files (and two differenct computers.
It's not yet listed as a known download error, but probably should be.
Quicken Premier R53.32, Build 27.1.53.32 (PC)
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Same issue, all other accounts working fine. Reported the error using Quicken- Help-Report. I was unable to do an account reset, that failed too.
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I'm having the same problem here. Error Code OL-294-A with Merrill Lynch One Step Update process. I have used this function successfully for the past 3+ years. Problem started on 01/02/24.
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I've experienced OL-294-A errors with Merrill since 1/3, but it may have started earlier. My last successful connection was on 12/30. I reported the error through the Quicken Application this morning (1/4/24). Also running Quicken Deluxe R53.32, Build 27.1.53.32.
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