Elan Financial Services - CC-502 (QWin) [Edited]

I started receiving the CC-502 error code with Elan on 3/16. It occurred again on 3/17 and this morning. Normally, it is not advised to Reset Account when getting a CC-502 error code but I tried it this morning, anyway, and my connection was restored. During Reset Account I was prompted to link the download to the existing Fidelity Visa Card account already in Quicken. Once the Link was completed there were new transactions imported into the Fidelity Visa Card account.

I also ran OSU, again, tonight and it worked perfectly downloading another newly posted transaction.

Regarding the cents being dropped from the Online Balance: Unfortunately this is a rather common issue for well over a year that occurs with Elan when the connection method is first set up or is reestablished. Fortunately, in most cases this issue self resolves when running OSU the next day.

I think your issue this morning was a Quicken/Intuit server issue, not an Elan issue. The fact that none of your EWC+ accounts downloaded anything is a strong indication of that, especially if the OSU process was completed very quickly in just a few seconds.

That is what happened with me this morning with all connection methods during OSU. Doing a little trouble shooting showed that my Cloud Account could not connect with the Quicken/Intuit server so OSU never even really started, even though the OSU Summary report showed that it had.

I took a different path than you did by signing in as a different user which, after the 3rd attempt, restored that server connection with the Cloud Account. Then I was able to download all accounts (including some new Elan transactions) without issue.

Your restoring the backup file would have done the same thing that signing in as a different user does….restoring the Cloud Account/server connection.

And, unfortunately, like with you, the Online Balance did not self-correct the missing cents from yesterday so reconciling to the Online Balance is not possible at this time.

One pleasantly odd observation with Elan downloads the last couple of days: There were 3 transactions that did not download for different dates during Feb. Yesterday, one of those transactions downloaded and matched to the manual entry I'd made back on 2/3. Today another of those transactions downloaded and matched to the manual entry I'd made on 2/14. I don't think I've ever seen that happen so long after the fact before before. Why did it happen on different OSUs on different days? Will that 3rd missing transaction download, too, and when?

This issue about some random Elan transactions not dowloading in Feb was not specific to Elan. It happened with a few other EWC and EWC+ accounts, as well. It will be interesting to see if those missing downloads for those other FIs will download soon.

Yes, every data file from QWin 2014 to present has a Cloud Account regardless of subscription status and whether or not one uses Quicken Mobile or Quicken on the Web. When using Quicken Mobile or Quicken on the Web this Cloud Account includes a lot of the financial data of the accounts that are set up in Quicken. Mobile Sync is what enables Quicken to be able to use Mobile/Web. But when Sync is turned off the Cloud Account is still used and needed by Quicken to confirm the status of the subscription, the edition and version of Quicken that we using and other rather benign non-transactions related data. Ever wonder how Quicken can know to message you regarding an issue or change regarding one of your FIs before you even run OSU? Thank the Cloud Account. Also, the Cloud Account is where our EWC logins information is saved because Intuit needs them in order to download data from the financial institutions at night when most of us are asleep.

In general, Sync should be turned off unless one uses Mobile and/or Web. If Sync is turned on when Mobile/Web are not set up and being used, then a lot of your financial data will be uploaded to the Cloud Account when it does not need to be. And it introduces just one more set of variables that can sometimes cause issues in Quicken.

Getting back to the signing in as a different user: Edit > Preferences > Quicken ID & Cloud Accounts > Sign in as a different user > Yes > Sign Out. When prompted, sign in, again, using your current Quicken ID and PW. Assuming the connection issue is intermittent or just a fluke, the connection will get reestablished. But if it is an intermittent problem it might take a few attempts to sign back in.

There 2 other ways to fix Cloud Account and connection issues that I know of but I do not use them very often because they are more "disruptive" than Sign in as a different user. In both processes Sync first needs to be turned on temporarily but can be turned back off once the process is completed.

The first method is to Reset your cloud data which will refresh the data in your Cloud Account and can reset the connection..

The second method is to Delete the Cloud Account which will delete the Cloud Account entirely and Quicken will then recreate it from scratch. Typically, all EWC and EWC+ account connections will need to be set up again after completing this process.