Can't download from Axos Bank

Verifying 2FA through the API link worked to solve the Axos login issue. THANK YOU!!

me too!
it's good to register here so @Quicken Janean can take action. thank you!

It has been now over 1 month that Axos can't be downloaded. Still not fixed!! We are not talking a tiny bank here. Axos support says it's a quicken issue and will not help further. I signed off of the automatic link to reset it, but now it still says oops, wrong sign-in when I try to re-link.

Do we have to assume that we won't be able to link anymore? I am not willing to enter all my transactions by hand, it's the whole point of the synching process! I know from past experience that once you're past 3 months, the transactions will no longer link anyway. So better get on the stick, quicken!

I used the secret URL from Quicken Janean and my PC is downloading Axos transactions again. Strangely, I went to Venmo someone and that service lost it's connection to Axos and required reconnecting. It goes through a service called Plaid. It had no trouble getting reconnected.

We are now at over 1 month without this being resolved. There will now be a gap in transactions downloaded if and when this ever get fixed.

I contacted Axos twice regarding this issue to question their use of a non-secure URL and to request that they prioritize working with Quicken to fix this issue. I received what I consider to be fairly weak responses from them that were poorly worded and didn't truly address the concerns I raised:

"Please be informed, customers can download transactions through "QuickBooks/Quicken" app, and it will be downloaded into Excel spreadsheet format. As we no longer provide QFX format. Unfortunately, we are unable to change the URL of the website. If you do not feel comfortable using the link provided to you, the only other option is to manually manage your transactions."

So my last response to them was that I am now moving my money to another bank and cancelling my account with Axos. Good luck to everyone else, I do really hope this gets resolved for you.

Thanks Jim and yes, I was aware that QFX was a download option, I just pasted the response I received from Axos today to again underscore to this community how frontline support at Axos is responding. The frustration that led me to cancel the account was primarily related to the very poor customer service I received from them - they didn't acknowledge that nwp.ai was a bad decision on their part that goes against secure programming principles that every company that adheres to PCI standards are trained/required to know. I shared that Axos is one of many accounts that have and for them to dismissively inform me that I would have to manually update my account (even with a manual download from their website) says to me that they do not value me as a customer. Others may see it differently and that's fine, but to me there are too may other viable choices that will save me time and provide equivalent, or better, returns on my money.

Janean, Thank you for keeping everyone in the loop. I know there’s a lot of frustration especially for those of us been Q users for a long time and who are also AXOS customers. having been through other Quicken issues, I would like to say that you, Janean, done a good job of keeping us informed to the extent that you can.

Taking this long to resolve this issue is indicative of the poor state of Quicken Support and the ability of their programmers to effectively implement solutions and develop stable software. To blame Axos is only partially correct as it must interface with Quicken servers, which continue to use outdated programming standards and buggy software. NOTHING should be this difficult to resolve if the code base was efficient and utilized the most up-to-date programming standards. Quicken needs to modernize is software code and develop strategies for support that are effective and timely. Waiting now for months to connect to a bank to download transactions is nearly as basic as it gets and yet they continue to demonstrate they cannot effectively work with business partners. Very disappointing. It's only a matter of time before Quicken will be software of the past.

Same problem. No Error message for me but bank transactions are not downloaded into Windows Quicken Classic.

I tried that clever reset that Janean suggested and it worked ok the first time, then it failed to work the next time I tried. I repeated the process but no luck getting my data into quicken.

Can somebody explain how you then migrate the QFX file into my Quicken? Because that next step is not explained on this board. I found the place in AXOS where I would choose the download option, but didn't go the next step, because I was able to synch once going back 1 month, with the other trick of the 3d party verification. Reading comments though, I am afraid that will not work more than once.