Manual Backup Reminders no longer occurring

2

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Out of curiosity, what drive and path name do your Automatic Backups go to? What drive and path name do your Manual Backups go to?

    What are the settings in effect in Edit / Preferences / Backup?
    Can you capture an image snapshot of the settings view and attach it here?

    How do I post a screenshot in the community from windows

    How do I post a screenshot in the community from a mac

    Please save images to files of file type PNG or JPG only. They're easier to work with than PDF files.

  • jaws2
    jaws2 Member ✭✭✭✭

    @UKR Is your manual backup reminder working as intended? If so what version of Quicken are you using?

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    My Manual Backup Reminder has always been working, using the settings in the image I provided earlier in this discussion.
    I'm on the latest US patch release level, R 58.14

  • jaws2
    jaws2 Member ✭✭✭✭

    @UKR - my backup settings are the same as yours although I only keep 3 automatic backups. My manual backup goes to a "D" drive instead of the defaul "C" drive for automatic backups.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    And there are checkmarks in the boxes on the left side, to enable each of the functions, Automatic and Manual? No checkmarks, no backups.

  • jaws2
    jaws2 Member ✭✭✭✭
    edited September 14

    @UKR yes - please understand that I am a decades long user of Quicken. As I mentioned to you a few weeks back I am fairly certain this is not an issue specific to my computer or othes who have similarly complained. I appreciate you trying to help but I think we need to wait for @Quicken Kristina to figure this one out with the Quicken support team.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    OK, fair enough. Thanks for working with me.

    Now we wait for the programmers, to figure out which of the myriad of .INI, .CFG or .DAT files has the backup settings stored in it, why they're stored incorrectly and why they can't be changed to correct the settings.

  • Dan Violette
    Dan Violette Member ✭✭

    I manual backup to a USB stick, but I also still have the issue with no reminder to manually backup. My automatic backups are working fine. I have been following all and doing recommendations without success either. Since some seem to work and some not, maybe UKR has it where it is a corrupted config file. If someone has the guts, remove Quicken, and reinstall completely and reimport data. Maybe even try same on another PC or virtual PC. Forget the trial period before you need to insert a license key.

  • nmestanas
    nmestanas Member ✭✭✭✭

    Does anybody know where Quicken stores the values for the backup preferences? Are they in an .ini, .cfg, in the Windows registry?

    By values I mean the Auto Backup intervals, the number to keep and the manual backup reminder interval.

    I found the QUSER.INI that has the recent files (my qdata) and recent backup backup paths, but no intervals. I also searched through the registry and found nothing that appears to have these settings.

  • nmestanas
    nmestanas Member ✭✭✭✭
    Answer ✓

    I fixed mine….

    After a fruitless search for the settings, I decided to jump into the deep end and uninstall Quicken. Now I did this before to no avail. This time I uninstalled, searched my hard drive for any and all Quicken folders (found a few left after uninstall) and deleted them. Then searched through the Windows registry and deleted anything Quicken related (again, there was quite a few entries left). Did a clean reboot of my PC.

    Downloaded Quicken Classic from the Quicken site and reinstalled. I had backed up my qdata file and made several other copies (just in case). When I installed Quicken I also had it do updates. Once in, I selected "open an existing data file" and selected my good one. Double checked the backup preferences (manual reminder set to one from the default 5). Closed Quicken, no reminder (OK, new setting not in effect). Launched Quicken again, closed using the File Exit and the reminder popped up!! Did the backup, Quicken closed. Launch again, this time close pressing the X, reminder appeared, did the backup, Quicken closed!!

    Of course, I had to re-authorize all my accounts (sigh!) but it's all seems to work now.

    For the record, I did reset the warnings earlier and no popups reappeared. Not the reminder, not the end of OSU or others ones I have may clicked "don't show again". I didn't notice the absence of the others until now. Perhaps the issue is that the reset isn't functioning properly? I don't know.

    I'm on R58.14 Build 27.1.58.14. Set my manual reminder back to 5. Set my manual backup location back to my NAS. I'll post back to confirm it's all still good.

  • jaws2
    jaws2 Member ✭✭✭✭

    ha! Too much work for me. I’m just going to hope that quicken jumps in with an update which includes a fix. In the meantime I set a reminder on my phone to prompt me to do a manual backup every 3 days…

  • nmestanas
    nmestanas Member ✭✭✭✭

    I hear ya. I have a scheduled backup for my NAS every Friday. I was just doing the manual backup prior to the start time. This was not a really big deal but knowing it works for some folks meant there was likely something about my system that's contributing to it. I did a fresh install on another PC (never had Quicken) and it worked fine. That's what caused me to look deeper.

  • nmestanas
    nmestanas Member ✭✭✭✭

    Just confirming. I had set my manual reminder back to 5 when I closed Quicken for the last time a few days ago. Just now after syncing and reconciling (all went well), I closed out, the reminder popped up, I completed the manual backup and Quicken closed.

    Have no clue why it stopped working, seemingly after an update. While scrubbing any remnants after the uninstall, I found a bunch of folders and registry keys remaining. Folders were located in Appdata and some in ProgramData (both hidden folders). The registry had keys and values all over the place. (Unless you know what you are doing, don't mess with these folders and the Registry).

    I've seen this with lot's of software. Do an upgrade/uninstall, and it leaves behind "orphan" files and settings. Normally, they don't impact the new version. Sometimes 3 or 4 or 5 updates later, you run into a problem. Adobe has an Acrobat scrubbing tool. MS has an Office scrubber too. Perhaps Quicken should make one.

  • jaws2
    jaws2 Member ✭✭✭✭
    edited September 18

    @nmestanas - perhaps Revo uninstaller would remove those remnants more thoroughly without having to hunt around?

    UPDATE: Decided to give that a try - this is what Revo said it cleaned up after the regular uninstall was complete (you have to click the check box to tell it to scan for remnants when you start the uninstall through Revo)

    Don't be alarmed where it says it deleted Folders and Files. It will/did not delete the data file folders or file (including the automatic backup folder)

    I set my manual backup reminder to 3, then closed and opened Quicken 3 times.

    Walla! It worked! Manual backup reminder is restored.

    Thanks to @nmestanas for leading me to a successful path!

  • nmestanas
    nmestanas Member ✭✭✭✭

    @jaws2 I posted about the need for some kind of "scrubbing" tool and a reply mentioned the Revo Unistaller. I have it now. Also there's a QCleanUI tool that used to be included with older versions of Quicken. It's still available from @Chris_QPW. I haven't tried either one yet, but I'm going to spin up a VM of Win 10, install Quicken and use these to verify it cleaned everything out.

    Glad it worked out for you!! (and me!!!)

  • eclark
    eclark Quicken Windows Subscription Member ✭✭

    But what about those of us who don't know half the words in your post? I'd be terrified to try to uninstall and deal with fragments and scrubbing leftovers. It'd be bad news at the end, and I've used Quicken for nearly 30 years. Of course, the automatic reminder is a perk that came along after about 20 years of just remembering to do it on my own. I guess I can handle going back to that. But it's kinda sad.

  • jaws2
    jaws2 Member ✭✭✭✭
    edited September 18

    @eclark - Ha! That's why I suggested and used the Revo Uninstaller. It does the crazy work so you don't have to. Its a free download. It's been around a long time, probably decades as well.

    https://www.revouninstaller.com/revo-uninstaller-free-download/

    I would suggest you get the free trial of the pro version. Install it and then use it to uninstall quicken. Make sure when you uninstall that you click the box that tells it to scan for remnants.

    It will do a complete system backup that can be restored in the remote chance something goes wrong. It also does a complete backup of your registery.

    It will then uninsntall Quicken using Quicken's Uninstall, then scan for and remove all the remnants that @nmestanas mentioned he did manually.

    Once done, restart your computer. Then log into your quicken account, download the windows quicken installer run it and you should be off and running.

    Hopefully that makes sense.

  • nmestanas
    nmestanas Member ✭✭✭✭

    @eclark I hear ya. I've been a Quicken user for a long time as well. My current file goes back to 2002.

    Probably more relevant is how many versions of Quicken have passed through my hard drive since transitioning to the subscription model a few years back. I likely just did an "upgrade/update" rather than a full delete and install. As I mentioned before, perhaps the issue is due to some "conflict" resulting from these past remnants. Who knows what other issues it may create?

    Not suggesting this is the cure to other issues but it did fix this one.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @eclark,

    If you're not comfortable doing a full uninstall (either manually or downloading a tool to assist), then please try going to Edit>Preferences>Alerts & Messages, and click the "Reset Quicken Warnings" button.

    If the issue persists, please let us know!

    Quicken Kristina

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  • Dan Violette
    Dan Violette Member ✭✭
    edited September 20

    I had tried the Reset Warnings last time it was suggested and did it again. Still no reminders. I guess I will need to bite the bullet and reinstall. I have done PC things more complicated than that before, just hoping not to spend the time. But I am spending a lot of time reading the ideas…

  • eclark
    eclark Quicken Windows Subscription Member ✭✭

    Tried Reset Warnings - still no reminders after resetting (3 default) and then setting the backup number again to 1. Not sure why Quicken isn't either taking this seriously or telling us to forget it. Please don't string us along with more silly things to try this or try that. Now I will probably have to deal with lots of reset warnings that I long ago set and forgot about and now I'll be frustrated with and/or confused by the reset; 28 years of them, mind you.

  • jaws2
    jaws2 Member ✭✭✭✭

    @eclark I share your frustrations on this type of thing and Quicken's developers lack of addressing something that was almost surely caused by an update that was not thoroughly vetted. I also understand what may be a reluctance to do the complete uninstall with the Revo Pro Uninstaller especially when the recommendation comes from someone you do not know from Adam.

    I can only tell you that the Revo Pro free trial requires no credit card and the process to do the uninstall using that tool (including making sure it scans for and removes remnants) and then reinstalling a clean version of Quicken was painless and quick. You do not need to do any manual deletion of registry entries or hidden files and folders on your own. It's all done for you by Revo. It took me around 10 minutes (maybe less) to do the full process.

    Lastly, I have no vested interest or connection to the Revo tool. It's just something I have used successfully over the years to do what a typical uninstall can't. Also, if I hadn't mentioned it before, I am a decades longer user of Quicken and have worked in tech since the early 80s if that provides any comfort. Think about it.

  • eclark
    eclark Quicken Windows Subscription Member ✭✭

    thanks for your kind words, jaws2. I will think about it :).

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @eclark,

    I sent you a DM. To see it, please go to your inbox (the envelope icon near the upper right of the page).

    Thank you!

    Quicken Kristina

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  • JohnHFL
    JohnHFL Quicken Windows Subscription Member

    I'm using Quicken Classic Premiere on a Windows 11 Home PC. My version is R59.6 build 27.1.59.6 which I just updated to the other day and I still have the same issue with manual backup prompting that others are reporting. Since the patch you recommend is a lower version I don't think it will help me. This issue began with the previous update. I've been using Quicken for ages and never had an issue with the manual backup prompt until now. Please fix this ASAP as we are all now paying for yearly licensing and an issue like this should be easy to fix based on my IT experience.

  • jaws2
    jaws2 Member ✭✭✭✭
    edited October 4

    Update - the latest quicken patch issued last week broke the manual backup reminder again. Using the Revo Uninstaller as I decsribed earlier has again restored this functionality. While her efforts are appreciated, none of the suggestions from @Quicken Kristina fix this issue.

    Frustrating that Quicken developers keep introducing this bug with each of their updates.

  • cdennett
    cdennett Quicken Windows Subscription Member ✭✭✭

    I'm curious about something. I've always used the automatic backup. I have it set so a backup is saved every time I exit Quicken and keep 15 backups. Why use a manual backup when it can be done automatically? There is a bug when an extra backup is made when a patch is applied and so they tend to build up over the limit I've set. I just go in every so often and delete any extras.

    A few months ago (probably when all this started) a patch came out and all my backup settings were reset to the defaults. I just went into the preferences and changed them back to what I wanted and there has not been an issue since. I also backup my entire system to a couple of different external drives plus copy Quicken backups to my GDrive.

  • jaws2
    jaws2 Member ✭✭✭✭

    @cdennett - I use the manual backup on a separate USB hard drive in case the main drive where automatic backups are stored gets damaged.

  • nmestanas
    nmestanas Member ✭✭✭✭

    @cdennett , Like @jaws2 I use the manual backup to save the file to a different device (my NAS) for the same reason. I also save a full image backup of my hard drive to my NAS. If my drive ever dies I can restore the entire drive as well as files like my qdata and others. My auto backups occur pretty much daily (local drive). My manual backups about every 2-3 days (to the NAS) when I exit Quicken, and I do weekly backups of my hard drive to my NAS.

    I also have a 2nd NAS (an older one). I backup specific shares on my primary NAS to my backup NAS which includes my qdata file (among others) on a weekly basis. AFAIC, you can't have too many backups!!

    Right now, the Quicken backup features are working as designed on my PC.

  • cdennett
    cdennett Quicken Windows Subscription Member ✭✭✭

    Thanks for the answers. I also back up my entire system to two different external USB drives using two different methods plus copy important files like Quicken data and backups to my Gdrive. All done automatically. However, I run Quicken under Windows…kinda sorta. I actually use a Linux system (Fedora 40). Linux provides a package called WINE (stands for Wine Is Not and Emulator) that provides a Windows environment in which you can run Windows programs like Quicken. All the files are still in the Linux filesystem. I actually pay for a license from a company called Codeweavers for their Crossover software which uses WINE under the hood. Then all I do is create a some scripts to backup my system to one external drive using rsync, a second external drive using a backup system called borg backup and finally copy the Quicken data files to my GDrive using rclone. I'm a retired Linux/UNIX sys admin so setting this all up was not difficult for me. It's the kind of thing I used to do for work.

    If by chance anyone else is interested in this, we can take it off line or start a separate thread although I'm sure Quicken would never support us.