Home Depot Consumer Credit Card Error (QMAC)
I followed the instructions, but my credentials resulted in:
❗️We encountered a problem processing your request. Please try again later.
Did all the things to verify, but no luck.
Logging in to the HDCC via my usual weblink still works, so not sure what's up.
Comments
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Hello @NitDawg,
We appreciate you taking the time to bring this issue to our attention!
Upon reviewing your account, I am not seeing any internal errors occur. Are you still receiving an error on your end? If so, could you please provide a screenshot of what you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.
Additionally, please submit your log files via Help > Report a Problem in case we need to review them further.
Thank you!
-Quicken Anja
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Citibank and Quicken appear to be working on the new connection. Patience would be the order of the day.
Question: I have several cards coming over to the new connection (Sears and Best Buy). Both use common user/password credentials. Will the two seperate accounts be consolidated into a single connection to Citibank (ala Synchrony) or will I still have two downloads to contend with?
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Hello @Alan Fields,
Thank you for taking the time to add to this discussion.
As far as we know, no, the accounts will not be consolidated under a single connection. Each card will remain associated with its respective connection instance as listed in Quicken’s financial institution list under its branded card name (e.g., Sears and Best Buy will each have their own separate connection to Citibank).
Hope this helps!
-Quicken Anja
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Home Depot is failing for me. After "successfully" l logging in, I am returned to Quicke and get the attached message.
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.
It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.
(CBT-620)-Quicken Anja
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@Quicken Anja I know this is not the directly related to the topic of this thread, but shouldn't the "sanitized" checkbox be in plain English, e.g., "Remove Personally Identifiable Info" and be selected by default. It stinks to learn I've spilled my guts out to Quicken and then learn what I've done.
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@neilglassman I want to make sure we're on the same page—just to clarify, a Sanitized Data file automatically removes any personally identifiable information when the checkbox is selected in the Problem Report submission.
Let me know if that answers your concern or if I’ve misunderstood!
-Quicken Anja
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@Quicken Anja We are on the same page. I submitting my initial Problem Report prior to your post because I hadn't the faintest idea of the purpose of the checkbox. Perhaps I was being stupid not searching to find the meaning. Perhaps Quicken is at fault for 1) using the term "Sanitized Data" instead of a direct term "Personally Identifiable Information, and 2) not having that checkbox selected by default. So, no, you have not addressed my concern.
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Hello All,
We appreciate you reporting this issue here in the Community. This is occurring across multiple Citi partner/branded cards and is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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@neilglassman To clarify further, selecting that checkbox includes a copy of your data file, but with all personal data removed. If the checkbox isn’t selected, no data file is included at all—meaning your personal data wouldn’t have been exposed in the report.
The checkbox isn’t selected by default because not all issues require a copy of the data file for escalation.
Hope this helps!
-Quicken Anja
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I'm also receiving the FDP-105 error after successfully updating the link to Quicken in Citi Home Depot Card. I even get a message from HD.CITI that my account is now linked successfully. The rest is up to Quicken. I sure am getting tired of production data being used to validate new updates and processes. At $100/hr troubleshooting these issues, Quicken owes me $$$$!
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@Scott Saylor I know it's frustrating that it isn't working correctly, but you do realize that Quicken has almost no role in whether your transacitons download, don't you? There are two parties involved in that: the financial institution and Intuit, which provides connectivity services for Quicken. Just because you got a message that your account is linked doesn't mean Citi is downloading the transactions, or in the correct format. Nor does it insure that Intuit's scripts for this financial institution have been correctly updated to align with whatever changes Citi made.
And I get it that you can only really complain to and about Quicken. 😉 I'm just noting that Quicken really isn't in control of getting this fixed; all they can do is report it to Intuit and wait for Intuit to fix it on their end or reach out to Citi to fix it on that end.
Quicken Mac Subscription • Quicken user since 19930 -
[Removed - Violation of Community Guidelines/Rant]
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@Scott Saylor Okay, I was just trying to be helpful, even though I obviously can't help with the true back-end problems. Some of the issues you cite above are temporary due to changes by financial institutions and others are due to those financial institutions not caring enough about their customers who want to use third-party software. But you're right; the bottom line is that it doesn't work well enough for you. I get it. I'm not sure you'll find other software platforms do much better, because the problems are mostly with the financial institutions. But best of luck with whatever you use moving forward.
Quicken Mac Subscription • Quicken user since 19930 -
i was able to verify my account, but when sent back to Quicken. The message shows log in timed out! Again like Space Coast Credit Union, new updates have become BIG issues..
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Got the same issue FDP-105 error with trying to get my Home Depot card setup on my imac…
BTW, new to the forum……
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I have recent problems connecting my Vanguard accounts and Home Depot Credit Card account. Vanguard will not download detailed transaction information through "Quicken Connect" and using "Direct Connect" I receive "Unexplained Error, OFX Error 16503". Citi Home Depot Card I receive "Your Request could Not be Completed" after verification with Citi. Hope they fix this soon.
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Good Morning!
My Home Depot account updated!!!!!!
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mine still doesn't work!!!
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I am still having issues reconnecting my Home Depot Consumer Card via Mac version (on version Version 8.1.1 (Build 801.56891.100)). After the Safari browser is opened on my Mac system and after logging into my account and selecting the account to authorize access to, I then immediately get the error below. I was previously getting the FDP-105 error so some progress but still unable to reconnect the account in any case. I am able to login to the website otherwise so issue is specific to Quicken
Your Request Could Not Be CompletedWe encountered a problem processing your request. Please try again later.
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Operating macOS Sequoia and still having problems since Quicken recently changed connections to several of my accounts. My Home Depot card connection problem has been recently rectified by Quicken and is now downloading transactions. However, I still cannot connect and download detail transactions from my Vanguard accounts. It will not download any details of financial transactions when I changed Register settings to download specific details to my transactions. I receive an error code: OFX Error: 16503 and it requests that I disconnect from Vanguard and enter them manually. I believe Quicken is currently working on this problem as other users with both macOS and Windows have the same or similar problems. I noticed every time they make changes Quicken users end up with problems for both Mac and Window users.
PS I still cannot get an answer from TurboTax why my 2024 TurboTax would not connect to the internet. I spent about 80 hours trying to fix this problem through Apple and TurboTax Customer Support and was only successful and was able to use TurboTax 2024 and file my tax returns when I added a "New User Account" to my new iMac Desktop computer as a work around. TurboTax still has not contacted me on my Problem Order since January. This also was a problem for both Mac and Window customers. I have been using TurboTax for many years and I needed to download prior years tax returns from my account. TurboTax has no record or copies of my previously filed tax returns, including my recently filed 2024 Federal and State tax returns in my account even though I E-filed through them every year. What a mess they created. Trying to talk to somebody at TurboTax is mission impossible. Next year I am using another Tax Service App, I am done with TurboTax. They are completely out of touch with their customers and their Rep had no knowledge of this problem whereas the "Community" was filled with complaints with the same problem.
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how has Quicken fixed this? I still am unable to download my Home Depot account.
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@Ramerl You included a discussion of a TurboTax issue above, and I wanted to to make sure you were aware that TurboTax is owned by Intuit while Quicken is an entirely separate company. (Quicken was originally part of Intuit, but separated and became independent 9 years ago.)
Quicken Mac Subscription • Quicken user since 19931 -
jacobs, I knew about Quicken separating from Intuit. I just was not clear enough and was trying to make a point that software engineers today are not putting their changes through a good quality control before releasing them to their customers and their support has gone down the tubes. It's not as if this software is free.
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I was trying to make a point that software engineers today are not putting their changes through a good quality control before releasing them to their customers and their support has gone down the tubes. It's not as if this software is free.
True, but a lot of the connectivity problems don't belong to Quicken, at least as best I can tell. It is almost never a problem with the Quicken program's code, as these problems appear and are resolved without update to the program. That means the issues are with (a) the financial institutions, (b) Intuit's connectivity servers and code, and/or (c) Quicken's server-based code.
In most cases, the problems start with a financial institution making a change of some sort. Sometimes they notify Intuit in advance, and provide a testing sandbox environment to insure the actual transition will be seamless. But in many (most?) cases, they either tell Intuit of a change, or don't even do that, but there is not advance testing to make sure it works. Resolving the problems then depends on altering the financial institutions and waiting for their IT teams (or outside providers) to make fixes, or on Intuit to made code/script changes to "catch up" to the changes made by the financial institution. The IT teams at many financial institutions regard connectivity with Quicken and other third-party software as a necessary evil: a potential source of nefarious activity for no tangible — read: revenue-producing — benefit. So fixing such problems are often low on the priority list, unless senior management at the financial institution directs them to make it a high priority. A high volume of customer complaints, and especially account closures/outflows of funds, can drive management to make fixes a priority, but even then, the complexity of writing and testing updated code can take weeks, not days.
Quicken Mac Subscription • Quicken user since 19930 -
Are there any updates on this issue? I just tried connecting again this morning and still getting the error below after trying to login/authenticate
"We encountered a problem processing your request. Please try again later."
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William Smith Jr, I had a problem connecting my Home Depot Credit Card account but there was a notice last week that the problem was fixed. I again tried to connect to Home Depot after reading the notice and it worked for downloading transactions. I am using the latest upgrade, macOS Sequoia 15.3.2. Just like other accounts trying to connect to Vanguard their problem was fixed but specifically to their error codes. I am still not able to complete my connection to Vanguard for downloading transactions and getting OFX Error:16503 and read they were now working on this problem with no estimated completion date.
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still not working!!!
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After several days of trying to get my HD account reconnected, it finally work tonight.
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Thank you for coming back to update us! We are happy to hear that the issue has been resolved for you!
-Quicken Jasmine
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