Multiple Financial Institutions Prompting Reauthorization After Every One Step Update [Edited]

mb5!
mb5! Quicken Windows Subscription Member ✭✭
edited April 25 in Download, Add/Update Accounts (Windows)

Every time I do an update, several accounts are always asking me to reauthorize. Why? This appears to be a bug that needs to be fixed.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @mb5!,

    We appreciate you bringing this issue to our attention.

    To better assist you, could you please provide the following details?

    • Could you please provide the name(s) of the financial institution(s) you are experiencing this with?
    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • Have you tried any troubleshooting so far? If so, what were they?
    • When did this issue first start occurring?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

    Additionally, could you please provide a screenshot of the reauthorization prompt(s) you are receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • JB_105
    JB_105 Quicken Windows Subscription Member ✭✭

    This just happened to me with Bank of America, Chase, and Capital One. I'm not using a vpn, data is stored locally. There was a Cumulative Update for .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 Version 22H2 that was installed yesterday.

    So far it's only done it this once.

  • MKP
    MKP Quicken Windows Subscription Member ✭✭

    I'm having the same problem, I reauthorized Chase and Capital One credit card accounts yesterday and today it's asking to add or authorize again.

  • mb5!
    mb5! Quicken Windows Subscription Member ✭✭

    It happens with Merrill Lynch but not all the Merrill Lynch accounts, BAC, Cap One, No VPN, data is stored in the cloud.

  • Drinkingbird
    Drinkingbird Quicken Windows Subscription Member ✭✭✭✭

    This is happening with all my EWC+ accounts 3 days in a row now. Schwab, Paypal, and 4 Chase accounts.

    I'm attempting to deactivate and reactivate them now, but won't know until tomorrow if that actually helped or not.

  • WICruiser
    WICruiser Quicken Windows Subscription Member ✭✭

    This is happening to me with accounts at BMO Harris, Chase, and Schwab. Very frustrating.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 29

    Hello All,

    We appreciate you chiming in to let us know you are experiencing this as well.

    First, please provide a screenshot of the reauthorization prompts you are receiving If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-664)

    -Quicken Anja
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  • Brad2
    Brad2 Quicken Windows Subscription Member ✭✭✭

    For the past week, I've prompted for bank reauthorization once a day. This is a rolling issue that so far has been occurring with Capitol One, Chase, Citibank and others. I'll re-authorize one or two accounts then the next day, a new one pops up and sometimes it's the same account I just repaired!

    Really getting annoying!! What is going on???

    I use Windows Deluxe on Windows 11.

  • Drinkingbird
    Drinkingbird Quicken Windows Subscription Member ✭✭✭✭
    edited April 24

    Deactivating and reactivating the accounts did not help, still being prompted to reauthorize all EWC+ accounts every day. Have submitted a report also.

    I even have a regular EWC account that does not report any errors and says successful, but transactions do not download until all the EWC+ accounts are re-authorized.

    Whatever change Quicken or Intuit made needs to be backed out urgently (or whatever certificate expired needs to be renewed, etc). Reauthorizing everything daily is not feasible and will probably get us locked out of our FIs pretty soon.

    image.png image.png
  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 25
    https://community.quicken.com/discussion/comment/20488136#Comment_20488136

    Thank you for providing additional information, submitting a problem report, and providing these screenshots!

    I will go ahead and add this to the ticket. However, could you please resubmit the problem report with log files attached? Upon reviewing the one you first submitted, there are no log files attached, so it appears something may have gone wrong during the initial submission.

    Thanks again!

    -Quicken Anja
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  • Dan Miller
    Dan Miller Member ✭✭✭

    For the last (3) days, I have used One Step Update to download my transactions, and each day I am asked to reauthorize access to my Capital One accounts. In the past, anytime I authorized an account, I was never asked again. Has something changed?

    Thanks for your help

    Dan

  • mhbramel
    mhbramel Quicken Windows Subscription Windows Beta Beta

    I'm getting that same CC-901 error that Drinkingbird posted just above. This is for my four Capital One accounts. In going through the reauthorization process, Capital One reports successful reauthorization, and the new transactions are downloaded. But the following day (this is the third day in a row) I have to go through reauthorization again. [Quicken Business & Personal Win 11]

    Just to see what would happen, I ran One Step Update immediately after going through a reauthorization. Although there were no new transactions, Quicken indicated the update didn't have any problems.

  • binary512
    binary512 Member ✭✭✭

    I have had to Reauthorize accounts from Capital One five days in a row. The Reauthorization is "successful" every time and it downloads transactions from Capital One. But when I try to download the following day, it says I need to Reauthorize AGAIN. FIVE DAYS IN A ROW NOW, the reauthorization has not "stuck". It expires in 24 hours.

    Quicken - PLEASE FIX THIS, as it is obviously an error on your part.

  • cdennett
    cdennett Quicken Windows Subscription Member ✭✭✭
    edited April 26

    Same here. Also happening with my Chase account.

  • craigaboyce
    craigaboyce Member ✭✭✭

    I am getting Connectivity Problem - "Your bank needs you to reauthoirize your accounts" on Capital One with every one-step update. I have already reset accounts, de-activated and re-activated online setup, linked online accounts to existing accounts. Again today I get the same error and when I re-authorize, this time I cannot link because THEY ARE ALREADY LINKED AND AUTHORIZED!!!!

    Screenshot_2025-04-27_07-51-00.png

    Online update to Capital One is broken.

  • jelgass
    jelgass Quicken Windows Subscription Member
    https://community.quicken.com/discussion/comment/20488307#Comment_20488307

    Same problem with Capital One, requested to reauthorize each day for the past 5+ days. I tried deactivating and reactivating twice and problem still recurs.

  • Thierry
    Thierry Quicken Windows Subscription Member ✭✭
    edited April 29

    I have the same issue. For the last several days I have been getting the same message that Capital One needs to reauthorize.

  • lablover57
    lablover57 Quicken Mac Subscription Member ✭✭✭✭
    edited April 29

    Same here. I am putting in the right name and password.

    Quicken User since the DOS days...
  • Terry Nelson
    Terry Nelson Member ✭✭
    edited April 28

    I am having the same issue as above for both Chase and Capital one for at least a week now. I was hoping it would be resolved by today (4/28/2025 Monday). It is not. I had to reauthorize again for the nth time over the past week.

    Again. please fix it!

    No VPN here, file stored locally, current updates on Windows 11.

  • jsraz
    jsraz Quicken Windows Subscription Member ✭✭

    I have the same problem as everyone else. The last few days multiple financial institutions keep prompting for reauthorization after every One Step Update. The reauthorization works fine, but the next time I initiate one step update the problem starts all over again.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello All,

    Thank you for joining this thread to share that you are also experiencing this issue.

    https://community.quicken.com/discussion/comment/20487980#Comment_20487980

    Please follow @Quicken Anja's instructions to submit a problem report so that we may add this to the investigation.

    Let us know once you have done so!

    -Quicken Jasmine

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  • lablover57
    lablover57 Quicken Mac Subscription Member ✭✭✭✭
    edited April 29

    Still having this issue. Even reactivation does not work!

    Quicken User since the DOS days...
  • Drinkingbird
    Drinkingbird Quicken Windows Subscription Member ✭✭✭✭

    Last two days have been ok for me, seems to be resolved, hopefully for good.

  • Doreen7456
    Doreen7456 Quicken Windows Subscription Member

    I have to continually re-authorize my capitall accounts. It was fine up until a few days ago. I tried resetting, deactivating and reactivation. No luck. Really getting annoying. The authorization goes thru fine. But then next time I download, says it needs to re-authorize again.

  • Kevin W J
    Kevin W J Quicken Windows Subscription Member ✭✭
    edited April 29

    I am having the same problem.

    We are not alone:

    https://community.quicken.com/discussion/7961976/capital-one-360-cc-901-edited
  • Kevin W J
    Kevin W J Quicken Windows Subscription Member ✭✭

    Happened again this morning. Reauthorization is successful and transactions are downloaded, but reauthorization is requested again the next day.

  • Doreen7456
    Doreen7456 Quicken Windows Subscription Member
    edited April 29

    Got my issue with re-authorizing Capital One accounts resolved. I called Quicken Support. Went to Edit, Preferences. Click on Quicken ID & CLoud Accounts. Click on Sign on as a different user. I had to sign back in. Took a little longer for the first download. But finally did NOT ask me to re-authorize.

  • cdennett
    cdennett Quicken Windows Subscription Member ✭✭✭

    I've been having the same issue with Chase and Cap One accounts needing to be reauthorized every time I use Quicken. So, I tried what @Doreen7456 did. I started Quicken, signed out and signed back in again. Then I restarted Quicken and did a one step update. This time I was not asked to reauthorize those accounts. Maybe that's the fix. It will be interesting to see if it's still ok tomorrow.

  • James J
    James J Member ✭✭✭✭

    I would say that in layperson's terms, that the update feature is currently hosed. It's not working for E*Trade either. I have multiple E*Trade accounts in a single Quicken file, and some are updating, some are not connecting and Quicken's tool for linking the bank accounts to the QUicken file is really glitchy. Each time I run it to I'm seeing different behavior.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited April 29

    Hello All,

    To assist with the investigation, please confirm a bit more information. Do you have the problem accounts connected in more than one Quicken file? Did restoring a backup seem to trigger this issue?

    @lablover57,

    I can see that you are using Quicken for Mac, and when I check our internal tools, the error message looks a bit different (FDP-390 errors). Since this is a Quicken for Windows discussion, please create a new discussion and provide more information about the issue you're encountering in that new discussion.

    I look forward to your replies!

    Quicken Kristina

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