Issue with Merrill Lynch account since reauthorization - account balance is wrong [Edited]

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  • jdparker225
    jdparker225 Member ✭✭✭✭

    @mrzookie and @MELCO

    Today my pending fee transaction downloaded correctly. That leaves just the capital gains transactions, which I expect to get later this month, as the only transactions I am likely to see from ML that were not working the last time I saw them in the transition to EWC+.

    Also, another similarity with mrzookie: I, too, was not getting the IRA interest payments downloaded under Direct Connect.

    I am curious as to what kind of testing MELCO did that leads him to believe that having multiple data files is not a problem for EWC+. (Or more correctly, leads him to believe that his specific collection of multiple data files and the way he uses them doesn't cause a problem for EWC+.) I know it worked under Direct Connect and it should work under EWC+. But things are not going well for him. I also suspect that MELCO has a lot more activity witth his ML accounts than I do and that maybe a factor as well. I have one IRA account, managed by ML, that has significant buying and selling of stocks and mutual funds plus the monthly fee. (And a recent Netflix stock split that was reported correctly.) The rest of my transactions are dividends, interest, and an occassional withdrawal or purchase/sale of stock. So not really that much going on.

    Another thought, with Direct Connect you could look at the OFX Log to see the downloaded data in qfx file format. With EWC+ you can look at the Cloud Sync Log to see the downloaded data in json format. It is easier to look at in Notepad++ with the json extention. Not knowing what the specifics of how Quicken uses/formats the json data makes it a bit hard to understand but you can get some sense of what is being downloaded. It's a little like reading a computer program coded in a language you've never used.

    Jim

  • mrzookie
    mrzookie Member ✭✭✭✭

    @jdparker225

    You wrote "Today my pending fee transaction downloaded correctly."

    Is that your account management fee? If yes, is it for your IRA? All of my mgmt fees, both for taxable and IRA accounts are charged to my core taxable account, and they all downloaded mis-mapped. If its coming through correctly into your IRA, that's a good data point.

  • Michael Sloss
    Michael Sloss Quicken Windows Subscription Member ✭✭✭

    @Quicken Kristina I was beginning to think the download issues were resolved. My transfers, buys, sells, dividends, interest, and fees were all good last month and up to today. However, today there was a security that posted both regular and LT cap gain dividends. The reinvested LT dividend did not map correctly so I had to enter it manually. I submitted a problem report for that. This month there will be more year-end capital gains activity and this was just the first one I have gotten. Please report to support and get this fixed ASAP.

    Screenshot 2025-12-03 090314.png image.png
  • jdparker225
    jdparker225 Member ✭✭✭✭

    @mrzookie

    This is what the fee transaction looks like in the Cloud Sync Log (formatted by Notepad++ json plugin and I have x'ed out the amount)

    	{
    		"id": "514965458772807424",
    		"createdAt": "2025-12-03T14:02:12Z",
    		"modifiedAt": "2025-12-03T14:02:12Z",
    		"dbVersion": 0,
    		"source": "QCS_REFRESH",
    		"accountId": "514180192803641600",
    		"postedOn": "2025-12-02",
    		"payee": "INV. ADVISORY FEE DEC",
    		"coa": {
    			"type": "UNCATEGORIZED",
    			"id": "0"
    		},
    		"amount": -xx.xx,
    		"state": "CLEARED",
    		"matchState": "NOT_MATCHED",
    		"knownCategoryId": "3000000000",
    		"cpData": {
    			"id": "20251202AR173553412511682",
    			"txnType": "FEE",
    			"postedOn": "2025-12-02",
    			"txnOn": "2025-12-02",
    			"payee": "INV. ADVISORY FEE DEC",
    			"amount": -xx.xx,
    			"inferredPayee": "INV. ADVISORY FEE DEC",
    			"inferredCoa": {
    				"type": "UNCATEGORIZED",
    				"id": "0"
    			},
    			"cpCategoryId": "16",
    			"investmentTxnType": "FEE",
    			"units": 0.0,
    			"unitPrice": 0.0
    		},
    		"mlKnownCategoryId": 3000875000,
    		"investmentTxnType": "EXPENSE_MISCELLANEOUS",
    		"units": 0.0,
    		"type": "INVESTMENT",
    		"isExcludedFromF2S": true,
    		"isExcludedFromReports": true
    	}
    

    In the IRA transaction register it appears with Date = 12/2/2025, Action = Withdraw, Security = "Inv Advisory Fee Dec", Description = "Inv Advisory Fee Dec". Note that payee in the json is all caps and there's a period after Inv. So looks like local Quicken app did some editing of payee before putting it in Security and Description. This is how fees looked under Direct Connect except that Security and Description were a bit more wordy but essentially the same thing.

    My investment fee is being taken out of the account for which the fee applies. Maybe that's why it is working.

    Would be interesting to look at the OFX Log from last time I was assessed a fee under Direct Connect.

    Jim

  • MELCO
    MELCO Quicken Windows Subscription Member ✭✭✭

    @mrzookie regarding the Invest Advisory fee transaction download, same issues for me, but given my other issues, that is an easy adjustment for me…

    Still, frustrating, as it is so easy of a transaction download to categorize and document.

    MEL
  • mrzookie
    mrzookie Member ✭✭✭✭

    @jdparker225

    My log looks similar. Pre-EWC+, the Payee was listed as "Advisory Program Fee" and the Memo was "Investment Advisory Fee for Dec" (in my case, "Account [acct # inserted]" was appended to each transaction memo where the fee was charged for different account). The Category was set by me as "Investment Expense", but since the Payee has changed, the Category does not carry over.

    I no longer see any reference in the log to the "Advisory Program Fee" Payee. So, it looks that the memo data is mapped to the Payee field. If the Payee field just said "Investment Advisory Fee", I might say it was an intentional change, but the fact that it includes the month tells me that's not the case (with the month included, that means the Payee changes every month, which makes no sense). Plus, the wording is exactly the same as what was in the Memo field previously.

    2 questions:

    1 - You are using the terms "Security" and "Description" for the fields I'm showing as "Payee" and "Memo". Is that intentional or are you just paraphrasing?

    2 - Was your Payee pre-EWC+ "Advisory Program Fee" or "Investment Advisory Fee"? If the latter, you may be getting a new payee every month now bc the month is appended. Perhaps its more of a problem for me bc I track the fees by individual account #, even though they're all paid from the same account. I no longer get that info in the Memo field, and thus have to add it manually (and then deal with another old bug when choosing an existing payee and changing the transaction amount).

  • mrzookie
    mrzookie Member ✭✭✭✭

    @MELCO

    Agree, it's a nuisance, but so unnecessary as it should be a very easy fix.

  • jdparker225
    jdparker225 Member ✭✭✭✭

    @mrzookie to answer your questions:

    This is what it looks like now:

    image.png

    This is what it looked like pre-EWC+:

    image.png

    All of my ML accounts have this format in the transaction register. I have two IRA accounts and one brokerage account.

    1 - You are using the terms "Security" and "Description" for the fields I'm showing as "Payee" and "Memo". Is that intentional or are you just paraphrasing?

    Ans. So, no I am not paraphrasing. I have Payee and Memo in my bank account transaction registers. I do not have a bank account with ML. I do have a Bank of America checking/savings account and have had no problems with them.

    2 - Was your Payee pre-EWC+ "Advisory Program Fee" or "Investment Advisory Fee"? If the latter, you may be getting a new payee every month now bc the month is appended. Perhaps its more of a problem for me bc I track the fees by individual account #, even though they're all paid from the same account. I no longer get that info in the Memo field, and thus have to add it manually (and then deal with another old bug when choosing an existing payee and changing the transaction amount).

    Ans. As you can see I did have "Advisory Program Fee" but it also had the month then and now.

    What is a bit interesting is that I found a qfx file I downloaded before ML stopped supplying them and this is the advisory fee transaction from October:

          <INVBANKTRAN>
            <STMTTRN>
              <TRNTYPE>DEBIT
              <DTPOSTED>20251002110000.000[-5:EST]</DTPOSTED>
              <TRNAMT>-xx.xx
              <FITID>20251002AR173630962487869
              <NAME>Advisory Program Fee
              <MEMO>INV. ADVISORY FEE OCT
            </STMTTRN>
            <SUBACCTFUND>CASH
          </INVBANKTRAN>
    

    So the name and memo were combined into the Security and Description fields. I am guessing now that neither your json (EWC+) nor QFX (Direct Connect) format transactions look anything like mine.

    Jim

  • mrzookie
    mrzookie Member ✭✭✭✭

    @jdparker225

    Ahhh, I have seen the light! You're looking at the account register where the fields are, as you say, labeled Security and Description. I'm looking at the Withdraw transaction entry/edit dialog, where the same fields are labeled Payee and Memo. So we are, in fact, seeing the same thing.

    As it is said, a picture is worth 1000 words!

  • jdparker225
    jdparker225 Member ✭✭✭✭

    @mrzookie

    I see, said the blind man, as he picked up his hammer and saw. I took a look at the edit entry dialog and now see what you saw.

    Jim