Fidelity erroneous cash balance issue
This discussion was created from comments split from:
Updating Fidelity accounts causes an uneditable "Cash" account to appear
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Comments
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Another Tuesday email digest (12/16/25) and no update on the status of these issues with erroneous cash balances. How do we get a regular status report on the problems filed to Quicken through the app?
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Hello @barryi,
Thank you for reaching out. To clarify, is the cash balances issue you're referring to the same you that you posted about in this other discussion?
If not, please provide more information about the exact issue you're encountering.
I look forward to your response!
Quicken Kristina
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Ever since the change to the Fidelity connection method, every time I do buy and sell transactions, there has been some erroneous value left in the Quicken register(s) under "Cash". Initially, there was also a bad value in FDRXX , where the cash is held at Fidelity (in the brokerage account I have to do a transaction from FCASH to FDRXX,) - that seems to be fixed.
I usually do trades about once a month, hoping each month the problem would be fixed. So each time it is not, I file a report and post. I must have made 3 or 4 posts, each a new instance of the problem. I've been an avid Quicken user since the 90s, so I'm being patient because an easy work-around is to adjust the Cash balance with a "fake" payment once a month.
What I really want to know is: will Quicken get back to me on my problem reports?? - even if it just an acknowledgement that they are working on it. It is really hard to follow updates here and the digest has been silent on this issue. If I was a daily trader, I'd be pulling my hair out!
[Edited - Readability]
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Thank you for your reply,
To answer your question, you will not receive a direct response to a problem report submitted through Quicken.
If you want a response when reporting an issue, please contact Quicken Support directly via phone or chat. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.
Thank you!
Quicken Kristina
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Appears all of these are related:
This one looks closely related:
[Edited - Enabled Links]
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It's a new year and same problem with erroneous Fidelity cash balance after sell and buy transactions. Sold funds in an IRA (with FDRXX as cash security) on Monday. Used those proceeds to buy funds on Tuesday. On Wednesday Quicken had the wrong value in FDRXX and a erroneous cash value in the register. On Thursday, the FDRXX had the correct value, but the mysterious cash value was still there. Corrected the cash value manually by doing a fake payment/deposit to do a balance adjustment.
Filed another problem report.
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Thank you for your reply,
I recommend that you contact Quicken Support directly for further assistance, as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.
Thank you!
Quicken Kristina
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