Fidelity Investments

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This discussion was created from comments split from: Fidelity Investments transactions not updated.
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I am having the same issue, I've contacted Quicken Support and they either take me on 1-2 hour do this, do that or they tell me there are no Fidelity Investment issues. I have the account checked as a cash account and it does not update the transactions. Has there been any resolution to this issue? Thanks0
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Hello @ajmgrm
Thank you for taking the time to visit the Community to report this issue although, I apologize that you have not received a response.
I would recommend signing out and signing back into the Quicken program. To do this, please follow the steps below.
Go to Edit > Preferences > Quicken ID & Cloud Accounts
Click sign in as a different user
Type "yes" to sign out
Sign back in using your existing Quicken ID
Once this has been completed, please attempt to update once more and let us know the results.
-Quicken Tyka
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Thank you for your response. This did not change anything. Still did not update the account.0
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Are you using the Symantec VIP Access to log into your Fidelity acct. (it is service at Fidelity that provides 2 factor authentication)? If you are, this could be an issue because Fidelity says it won't work with Quicken.
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When you say "checked as a cash account" do you mean the account is set up in Quicken as an investing account with a linked checking account, or is it a banking account?
The latter will not work.
Do you get any sort of error message when you try to update the account?QWin Premier subscription0 -
I don't have 2 step set up and it the account is set up as Linked to checking. I don't get an error, it updates the other accounts, but not the cash/checking. I attached a print screen (cleared the account #), there is no online tab. I'm sure it has something to do with it.. Thank you0
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More info. The investment account is set up for online services and the balance does update. I unchecked it in the Mobile/Web and re-checked and still the cash account does not update. I'm about ready to cancel Quicken and see if I can find another software. I always loved quicken, but I've been trying to get this addressed on and off for approximately a year. Maybe it just doesn't work correctly with Fidelity Investments. Thanks0
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ajmgrm said:I don't have 2 step set up and it the account is set up as Linked to checking. I don't get an error, it updates the other accounts, but not the cash/checking. I attached a print screen (cleared the account #), there is no online tab. I'm sure it has something to do with it.. Thank youajmgrm said:More info. The investment account is set up for online services and the balance does update. I unchecked it in the Mobile/Web and re-checked and still the cash account does not update. I'm about ready to cancel Quicken and see if I can find another software. I always loved quicken, but I've been trying to get this addressed on and off for approximately a year. Maybe it just doesn't work correctly with Fidelity Investments. Thanks
If the balance does update, the issue appears to different than the original post in which the balance remained zero.
Is this a Fidelity Cash Management Account? We've had an issue with our Fidelity CMA for many years where, even though the Automatic entry is: Off, the imported transactions do not appear in the Downloaded transactions tab at the bottom of the register but appear in the register as if Automatic entry is: On.
If you haven’t already, you may want to verify the register is sorted appropriately and there aren’t any unexpected filters being applied: open the register, select the Date column header (you want the small triangle to right of Date to point up) and Reset.
If the issue persists, I suggest you try toggling the Show cash in a checking account setting.
If the issue still persists, I suggest you determine if the issue reproduces in a new Quicken file: select File > New Quicken file... If it does not reproduce in the new Quicken file, you should try recreating the account in the original Quicken file. If it does reproduce in the new Quicken file, I suggest reviewing the OFX Log to determine if Fidelity is sending the appropriate transactions to Quicken. If not, I suggest you contact Fidelity again with the OFX Log evidence of their issue.
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Thank you for all your information. Before I purchased again, I contacted Quicken and was told there are no issues using Fidelity Investments so I purchased it again. This has been going back and forth for over a year. I will try your suggestions and cancel before my 30 days if it doesn't. Thank you again.0
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I do have the same problem.....Customer support was not helpful...at all!0
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I have same problem. Transactions from Fidelity do not update anymore and I've tried all suggested fixes, none work !! Quicken when is this going to get fixed !!!0