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Discover Card Bank sign in fails

jonnyaugust

Hello - I was troubleshooting my Discover credit card and bank accounts. I deleted both thinking I could get them to resync without getting an error every time it updated in app or on mobile (for some reason bank required a 2nd manual refresh to work).

So I deleted both accounts and tried to re-add. The Discover credit card account connected successfully however the discover bank account won't let me sign in. When adding the account, it said "Sign into Discover Bank failed. Try again. Sorry, the sign in failed due to time out or a connection error. Select Sign In to authentica via your web brownser" After doing that it just repeats - it never routes me to the web browser.

Please advise. Thank you.

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Accepted answers

Quicken Anja

Hello @docox,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

This issue has been escalated internally and our teams are working to resolve it, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.

All comments

jonnyaugust

> @BlueDevil99 said:
> Best not to download financial software from and unknown source (although the file seems fine in this case).
>
> You can get it directly from Quicken at
>
> https://assistant.quicken.com/patch/QW27.1.48.9MPatch.EXE
>
>
>
> or the newer
>
> https://assistant.quicken.com/patch/QW27.1.49.29MPatch.EXE
>
>
>
> Both work by adding Discover Bank and linking with the existing accounts.

I double click the patch and nothing happens - how do you get it to run the .exe?

EricMC

https://community.quicken.com/discussion/comment/20365033#Comment_20365033

Click the second patch once and allow it to download in the browser. After downloading, click the .exe file once to begin installation from the browser.

jonnyaugust

bump. patches won't install.

kadavisson

The patch worked. Discover Bank just downloaded all of my accounts. Thank you!

kadavisson

The patch

> https://assistant.quicken.com/patch/QW27.1.49.29MPatch.EXE

jonnyaugust

> @kadavisson said:
> The patch
>
> https://assistant.quicken.com/patch/QW27.1.49.29MPatch.EXE
>
> >

it wont run when i double click it even with administrator rights. Quicken not installed on C: drive but E:: - would that matter?

jonnyaugust

17 days - no resolution yet.

LOCO515

I have been connected with Discover Bank for over 3 years, I have been doing Update accounts which connects w Discover Bank and Etrade. I never got an error but just discovered Quicken has not been downloading interest since the March update. I thought I would try to connect and this is what brought me to the Community. Also, one of my Etrade IRA accounts is off by 11% for the balance. No idea where that hangup is.

LOCO515

I tried the newer patch recommended above BlueDevil. Downloaded it and login to DBank worked. I then selected the accounts I wanted to add and selected add to existing account and it worked !! The patch, didnt fix the Etrade account, but I am happy Discover Bank is working .

EricMC

> @LOCO515 said:
> I have been connected with Discover Bank for over 3 years, I have been doing Update accounts which connects w Discover Bank and Etrade. I never got an error but just discovered Quicken has not been downloading interest since the March update. I thought I would try to connect and this is what brought me to the Community. Also, one of my Etrade IRA accounts is off by 11% for the balance. No idea where that hangup is.

Roll back to the patch mentioned above as a workaround until a fix is posted.

https://assistant.quicken.com/patch/QW27.1.49.29MPatch.EXE

jonnyaugust

> @EricMC said:
> > @LOCO515 said:
> > I have been connected with Discover Bank for over 3 years, I have been doing Update accounts which connects w Discover Bank and Etrade. I never got an error but just discovered Quicken has not been downloading interest since the March update. I thought I would try to connect and this is what brought me to the Community. Also, one of my Etrade IRA accounts is off by 11% for the balance. No idea where that hangup is.
>
> Roll back to the patch mentioned above as a workaround until a fix is posted.
>
> https://assistant.quicken.com/patch/QW27.1.49.29MPatch.EXE

Patch doesn't install. Tried w/ admin rights - no go. nothing happens.

sschneider

Following. Same issue. Also still having trouble with the Chase accounts ever since Chase did their "update". An interesting observation on the Discover issue: If I go back to my laptop which has Windows 10, I have no problems. My desktop has windows 11 and nothing works right.

jonnyaugust

20 days - 2/3 of a monthly subscription!

dimgeoch

Same Issue here (and Paypal as well)

unknown

This content has been removed.

jonnyaugust

25 days - who should I contact for a refund on my subscription?

jonnyaugust

Day 28 - still no explanation or timeline from Quicken for taking my money for broken software.

Slofgren23

I've had the same problem since it was first reported by jonnyaugust. Still no resolution. Any update on status?

john.miller970

Same issue and hate to install a patch just to add an account.

jonnyaugust

This company has no shame. We are now at 1 month of no resolution, no update, and unhelpful customer service.

wolfmanaz

yeah i am having the same issue. Tried everything and discover bank doesn't allow you to export quicken transactions manually, and quicken won't let import using excel.

jonnyaugust

A month! What's the update on working with your PowerBI teams to fix the glitch?

Qkn847279

Unable to add new account for Discover Bank

Kiryl

Same issue here:

shawnsonline

The workaround worked fine for me.

https://community.quicken.com/discussion/comment/20364985#Comment_20364985

I did get an error when I tried to install the older version. I followed UKR's post at the bottom of the next link because it was very well written and gives solutions to a couple of scenerios. For me it was because I had a space in my username. I created a temp admin user, installed the patch, then deleted the temp user.

https://community.quicken.com/discussion/7903098/cant-install-quicken-mondo-patch-my-windows-user-name-has-a-space-in-it

Once the Discover Bank connection was authorized I was able to update to the latest version and it still works. So the issue is not getting data from Discover. The issue is the GUI or underlying connection to authorize new accounts seems broken. I am thinking that most people with existing authorized Discover connections do not have an issue even with the latest version. The userbase having this issue is probably relatively small which is why they are not dropping everything to fix. (I am speculating…I have no clue what Quicken is really thinking)

This whole problem was fixed in 15 minutes for me, even with the error.

Barry Jablonski

Still unable to add Discover Bank Account. Quicken downloaded the latest update this morning — still broken.

Q.JPG

needhelp

This problem has been going on for over a month…what is the problem. All the work arounds seems to be risky and kluge.

Frank M

My Discover Bank One-step downloads stopped downloading after June 9th (no error messages). Additionally, I opened a new Discover Bank account this week and I can't set it up for downloads.

docox

Not being able to link or add account Discover Bank account has been an ongoing problem for over a month. Are you really working to fix this our have you just given up on trying to get it to work? Kind of hard to pay good money for half a program working. This is question from a user of Quicken since 1996.

Quicken Anja

Hello @docox,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

We apologize for any inconvenience in the meantime! Thank you.