Citibank Reauthorization failure- Webpage "Citibank Consent" is blank

parallox

I am also having the same problem. If this many users are being impacted, why haven't the changes been backed out?

gebarnett

i have the same problem. I use Chrome & firefox

KEH

Same problem…..following.

Brad2

same here

Mrogo1957

I have the same problem with Citibank card account

dc_350

Same problem with both Edge (default browser) and FireFox…

bdschutz

Me too, however when I test the auth.citi.com login on "is it down now" that page says it's down for everyone, and my normal login to Citi doesn't work. So, this may be a citibank issue.

dpet

I have the same issue…on 1/20/24

gebarnett

i have no problems logging into citibank site (stand alone) Once i cancelled thru this message, i was still able to down load citibank transactions. So I am not even sure why this is there.

kdurigan

I don't always test my software updates, but when I do I prefer to use production…

+1 for a horrible new experience. Using Edge, cookies/cache cleared, no joy. Quicken and Citi are equally incompetent on this issue.

Sphera

I have the same issue

davidmc

I have the same problem. Tried using the Classic on the Desktop and the Mobile App on my smartphone. Same result with both. What is going on that I have to keep re-authorizing accounts. I believe I have had to re-authorize every bank and credit card account I have in Quicken over the last 6 weeks. It is time consuming and a bit irritating, particularly when things do not work as expected and clean-up is required.

Ahoffy219

Seems to work ok on Firefox web Browser. with security set at Standard in the Browser Privacy.

Tom Young

Getting a lot of nothing too:

and then this:

Seems like these these things always slip out late Friday so that Quicken support isn't around to fix it.

JNCtheDC

When I hit the "reauthorization" button, an authorization page opens explaining the next step. I hit continue and then it requires 1 more "click" on the "sign in" page.. A new tab opens but the page is blank. The process is the same for capital one credit card, but capital one takes you to a sign in page. Has anyone found a solution to this problem?

JF73

I'm having the same problem

Ray

I have three data files with several Citibank institutions (Saving, Costco, & American Airlines). These have continual failures CC-501, CC-502 for literally years.

I started the reauthorization, and I got a screen to "Use the bank-hosted sign-in form in my browser to authorize downloads." but the browser screen is blank like all the above. In Quicken, I clicked Cancel and I got a "Do you want to continue?" "No" just goes back to the first screen (an endless loop). "Yes" closes the update. If you again try to run OneStep update, you get the reauthorize screen but in the lower-right corner you can click "Remind me next time." to continue with the original OneStep update.

Of course, Quicken popped the update message over the weekend where there's no support! This is a very poor update experience.

Kevin Strong

Same problem. Tried most of the suggestions about reducing browser privacy protections, clearing cookies and cache, trying different browser, open in new window etc. etc. Nothing worked so far with either Edge or Firefox.

xtexan

me to - firefox, chrome, or edge, same difference

hkalodimos

I'm having the same problem

shermar

I got the reauthorization to work by changing my default browser to Chrome and then using the "add new account" plus mark above the account list in Quicken. This will take you to the Citi Cards login where you can authorize the accounts in question. Then Quicken will allow you to select "link to existing accounts".

PennyRich

This worked for me this morning Quicken Classic Premier(Win) Win 10 Pro and Chrome browser.

It DID NOT work on my MacBook Pro Quicken Classic Premier(Mac) (macOS 14.2.1). The redirect page opened to blank screen in Safari and Chrome.

dlipetz

SUCCESS! Using Chrome, select Clear Browsing Data, use the Sign out of Google account link at bottom to sign out so you don't lose history on all synced devices, select Clear History, Cache, and Images (I chose Last 4 Weeks). The run re-authorization. Was able to successfully load the Citi sign-on page, authorize my account, and have Quicken link to correct existing account. It said it was downloading transactions from last 928 days but no old transactions downloaded. YMMV.

Mike33322

I'm using Edge and it fails for me too

RJKast

YEP, exact same problem. Browser opens up - BLANK!

Jseaz73

Same … It used to be that we paid once every three years for quicken … and now we pay annually because we do not want to move ….

This is Crap … fix it!

Boatnmaniac

I've been getting the white Citi web page, too. It doesn't matter which browser and the other solutions that seem to work for some (changing security settings, clearing cache, etc.). IMO, the fact that some people are able to get reauthorized while others cannot and that there is inconsistency in which actions sometimes work tells me that this is likely not a browser nor individual computer settings issue so much as it is an issue with either Citi's system and/or Intuit's system and/or Quicken's system not interfacing properly with each other.

For the time being, with accounts currently set up with EWC connections, we do have the opportunity to continue downloading with that method by not clicking on Reauthorize and instead clicking on Remind me next time. Hopefully we will continue to have this option available to us until such time that this Reauthorize issue is resolved.

deBronkart

Thanks to @psfales!

1. Change your default browser to Edge
2. Go back to Quicken and try again. No trouble!

Note: you CANNOT just copy the URL from your failed browser - you have to change default browser, so that the URL generated by Quicken is originally read by the original browser.

p.s. Don't forget to change your default back…

Sandro La Rosa

Same problem here. Tried different browser. Tried from within the Citibank portal. No avail.

jhsr

Still blank today