Citibank Cards Authentication Problem (QWIN)
Answers
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This is still not working. I have a Costco Citibank card, which was supposedly the first card solved (over this past weekend). I just downloaded—twice, and got two transactions when there are more than 60 from the past three weeks that should have been downloaded. Plus, though two show as having downloaded, the download count says 0, and there's no accept button for either of them.
This is BROKEN. And I really hope it's fixed soon, as I don't want to have to manually enter >60 transactions.
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They have been posting updates about this known issue. Supposedly Costco Citibank cards were able to download over the weekend, and all other Citi cards today. But it's not accurate—I still can't download for my Costco Citi card as of today, 9/30/24. Download runs, but it brought in only two out of more than sixty transactions. And even those two don't work—the download count says 0 (even though two are in the download window), and there is no "accept" button for either of them.
I really hope they fix this soon—I do not want to manually enter more than sixty transactions, and not having Quicken up to date is holding up a significant financial transaction I need to make.
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obviously issue is not fixed
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I guess I don't understand the claimed fix. If it doesn't work for Citibank Credit Card, what does it work for? Isn't the bulk of this issue concerned with Citibank Credit Cards?
Cheers.
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Same issue. Even after the posted "fix" on 9/30.
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Still doesn't work despite announcement at 8p (EST). Although this disclaimer they put basically says…it's fixed…maybe, or maybe not:
"Customers trying to connect to these two specific financial institutions may continue to experience errors, although we believe that they will be resolved quickly."Good luck all.
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Still not working for me either - have two Citi Credit Card accounts. Connection just failed again - 9/30/24 @ 5:45p Pacific.
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It just keeps cycling!
Quicken keeps requesting and Citi Cards keeps authorizing.
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Announcement of a fix was premature. No one here is seeing it fixed.
Citi thinks everything is approved when I sign in and allow Quicken access. But Quicken does not:
Update:
In order to fix, remove the Financial Institution name and account # under the Citi account, then try to sync. This works now!
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I am not able to reauthorize my account after the recent post said Citibank Downloads were good to go.
I start the process in Quicken, go to accounts, activate downloads, sign in to Citibank.
I get https://auth.citi.com/ASag/oauth2/consent and the screen is blank white.
On the Quicken side the wheel is just spinning.
Any solution?
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same problem continues as of 9/30 6:20 PM PDT
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Thank you @Wendy on p. 19 of these comments. My Costco Citi Visa cards are properly connected and updating, pulling just 4 days of prior transactions. Here's what I did, with a couple of added details:
- In Quicken, go to your Citi Visa acct, and click the actions gear icon in upper rt hand corner, > Edit Account Details > delete what is in the Financial Institution field (mine used to say Citi Card) and delete what is in the account number field > click OK to save with those two fields blank
- Then in Account Details, click the Online Services tab and set up downloads, making sure to choose "Costco Anywhere VISA Card by Citi" as the financial institution > follow the prompts, choosing LINK TO EXISTING Quicken account (not ADD AN ACCOUNT), and choose your existing Quicken account for your card
- When I downloaded, Quicken pulled just 4 days of transactions, not months or years worth, which was a relief.
- I was able to update a couple of times today when I tested, and it worked fine.
Hope this helps
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Not working 9:27PM…. can't download Citi banking activity. Let's eliminate the annual/required quicken fee or please someone invent a better system.
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The download for Citi still does not work for me. I continue to get the error message as follows:
Sign in to Citi Cards bank failed. Try again.
Sorry, the sign in failed due to time out or a connection error.
Select Sign In to authenticate via your web browserI have no options but to cancel out after that message.
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same! help!
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This worked for me
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I also get the same issue with the Costco Citi Card. Quicken says there is a new way to connect, I go through the Citi side of the verification successfully then Quicken blocks the completion from the Quicken side. Has been going on for 5 days now. And whatever got fixed today still did not fix this issue for me. It just failed again after Citi successfully approved it on their end (and sent me yet another email confirming their approval). I am using the Mac version in the latest Mac OS Sierra, but it is the identical problem to the one in this thread.
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It is ridiculous that this has now been going on for 4 days! Quicken, get your act together and get this fixed. I do not want to hear that it is a third party causing a problem!
Are you planning on refunding users for the days that this service is not working?
This must be affecting thousands of users. UNACCEPTABLE!
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Still not working
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Thank you for putting it out so plainly. The crucial trick was to remove the Financial Institution field and account #.
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Still not working. What is going on????????????????????????????????????????????
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THIS WORKED. On the Mac version I had to set up the banking information again for the Costco Citicard and do a brute force search for Costco Citibank card (it was not in the suggested list, but was findable by searching for it "Costco Anywhere Visa Card by Citi"). This solution still went to Citi online to verify my account there, but this time after Citi approved (for the 9th time…..) Quicken accepted it and fully updated on the Quicken for Mac side.
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If it any broke don't fix it. But if it is broke fix it.
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Unfortunately, when I tried the information in the above email, I was returned to Quicken, which said the login failed.
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Nothing works as of 10:10 PM ET USA.
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Update. I disabled all extensions and set Chrome to allow popups.
I got:
Your accounts have been authorized successfully!Quicken then came back and got:
Sign into Citi Cards bank failed. Try again.
Sorry, the signin failed due to a connection or signin error.
Select signin to authenticate via your web browser
Suggestions?
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I have two Citibank Cards, Costco Anywhere card and Citi Double Cash card. I chose to Activate downloads for the Citi Double Cash card. Was prompted to sign in at Citibank Cards. After I signed in, I selected both cards and selected the option to add future cards. I received the messages in the attached pics.
I use Quicken Classic Premier (R59.6 27.1.59.6)on Windows 10.
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Using "Costco Anywhere VISA Card by Citi" as the financial institution instead of Citibank or Citi Cards fixed the downloads for both my Costco Visa and my Citibank MasterCard.
As per the latest message from Quicken Kathryn, Citi Cards may work now too.
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Same problem!
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still cannot connect to Citi
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