Citibank Cards Authentication Problem (QWIN)
I have used a Citi VISA card for years and followed with daily update in Quicken. Suddenly, Quicken directed me to reauthorize. So I sign ent to authenticate via my browser. The CIti web site says "Your accounts have been authorized successfully! You will now be redirected back to Quicken. If you are not redirected in a few seconds, you can close this window and return to Quicken. Then I get the message in Quicken "Sign in to Citi Cards bank failed. Try again. Sorryt, the sign in failed due to time out or a connection error. Selecti Sign In to authenticate via your web browser."
I of course signed in multiple times with the same results. What's the problem? I use Quicken Classic Premier.
William
Best Answers
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Hello All,
This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to the Community Alerts found here and here for any and all available updates and information.
We apologize for any inconvenience! Thank you.
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The posted Alert has just been updated and it says that that we should be able to download using the Costco Citi Credit Card connection set up now.
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Hello All,
You may follow this link to access an alert regarding issues with CitiBank. I suggest bookmarking the alert for all further updates. Also, to clarify the most recent update on the alert, this issue is still considered ongoing for Citi Cards and Citi Bank.
I apologize for the inconvenience!
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Hello All,
We have received notice that the issues with Citi have been resolved. The Community Alert below has also been updated:
This thread is now closed, thank you!
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Answers
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I just ran the resent Quicken update and found that it broke my download connection with Citibank. I have tried the same steps as shown above and I receive the exact same error showing the failure.
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I experienced the same problem with the Costco CITI card
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Yes, my VISA is the Costco Citi VISA card as well. Weird that the Citi site says I am authorized, but that does not mean that Quicken accepts the authorization. I saw a blurb about there being transaction issues with Citi VISA from Quicken, but I don't know if that is related to this issue.
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This worked fine yesterday. Says I reauthorized today until 2025. Times out in Quicken after return from Citi and fails connection. WTF
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See the following Announcement:
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I have the same issue with Citi starting today 9/19.
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I attempted the "reauthorize" 4 different times for Citi Cards. Errors out. Please fix this.
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I have the same issue with Citi MC and Citi Visa. Downloading these transaction worked well this morning but now they don't. Problem appeared after installing the latest Quicken software update R59.6
I called support and they acknowledge problem with Citi blocking the accounts. They expect to solve the problem with Citi within the next 24 hours.
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I found this fix that works.
Go to Add Account in Quicken. Enter Citi Card in the blank request field and select the Advanced Options link below the Citi Logo. Select Continue and then select Direct Connect for the connection and enter your Citi Login info. I was then Linked to my Quicken Account, and updates now work fine.
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Same problem. As shown in the screenshots above, the Citibank page reports that the authorization process was successful, but Quicken reports it failed.
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I have the same problem, authorized successfully multiple times, Citi is happy, Quicken is not. At this point Quicken has deleted the previously working one step setup so now I have to double check every entry that eventually comes in.
Angel in support is supposedly going to call me back tomorrow.
I wish the banks would force Quicken to the EDI ANSI X-12 standard and be done with it.
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I have been using Quicken to download my Citibank transactions for years. Today, Quicken asked me to reauthenticate the citibank and I have followed the instructions 10 times, each time, on the Chrome browser it says
But then on Quicken, it kept saying each time. I have tried it 10 plus times and got the same problem
Please help.
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Same -
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I am having the same problem with my bank/credit cards. I followed your instructions.
I logged into my credit card company and selected my accounts. All went well. I even got an email saying I have authorization to Quicken.
But after the authorization is complete, the Quicken "Add Acount" window says Sign in to Citibank failed. Try again. And around and around I go.
Now what? If I close that screen, then when I do an Update the accounts just authorized do not appear in the list. I am dead in the water.
Last week I was asked to authorize the accounts, and it all went well. This evening it asked again but it failed as described. I noticed an updated version of Quicken was being offered. I did the upgrade to Release R59.6 thinking it might resolve the problem. No Joy.
Please advise.
Quicken Windows Subscription: Windows 10 Pro 64-bit 21H2.
(I'm always using the latest Quicken Windows Premier subscription version.)1 -
Same here…… seemed like the same issue I had last month with TD Bank which took over a week and hours to resolve….Quicken quality has declined… let us know ASAP when it's fixed
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Quicken prompted me today that Citi wanted me to reauthorize. I have tried multiple times using different web browsers, as well as restarting Quicken. I'm on Windows 10. Here are my results every time: (Yes, the UI comes back with that glitchy translucent gray every time.)
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I had precisely the same problem.
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I have the same problem
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Quicken Classic Premier R59.6
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Me too. R59.6 Build 27.1.59.6
Citi sent an email saying "
As requested, Quicken now has access to your Citi® account information
However, Quicken says the authorization failed.
No online access for my citi account now.
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same problem
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Me too. Interesting that CIti says it was successful and the Quicken screen then says it failed.
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There seems to have been a number of issues with connecting Quicken to Citi, but I have been able to reauthorize before. I wonder what happened.
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Same problem. Just started tonight
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Exact same thing here. Tried about 8 times, got the same messages. And not only that, it removed my online services set up and now I can't set it up for that as well. And it just started today also.
IMO these processes should be more thorougly tested before going live.
Using Brave browser, VPN on and also off. No effect.
😠
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I am having the same problem! I've tried it 7 or 8 times. Citibank says sign on is OK, Quicken says Sign In to Citibank Failed. Try Again.
HELP!
[Removed - Personal Information]
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Same issue - maybe related to this post??
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Exact same issue.
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Today I got CC-502 errors on all of my CitiBank credit cards.
So I started the process to Reauthorize. After logging into CitiBank properly and clicking on Authorize Access I'm shunted back to the Quicken web page that declares Your accounts have been authorized successfully! However the next thing I see is this:
and then this:
Closing that "Sign into Citiy Cards bank failed" window brings up the "Connectivity Problems" window again with its Reauthorize button, and clicking on that results in this:
Only thing is… attempting to download into that Account brings up the CC-502 error, again.
I've tried this several times without success, even though I'm receiving emails from Citi telling me "You've authorized Quicken to access your Citi® account information"
So Citi seems to be working OK but clearly Quicken isn't.
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Exact same issue - getting tired of spending more time maintaining quicken than using it. Much more of this and I'm gone.
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