It appears that whatever Fidelity thought the fix was didn't work. So disappointing.
Problem still there for me, too
My Fidelity NB 401 continues to work just fine, but my wife's Fidelity NB 403 account STILL does NOT work.
I've been using Quicken for about 30 years and find this latest issue SUPER FRUSTRATING. Sounds like there are a bunch of people running the company who definitely don't Understand Customer Satisfaction and GOODWILL. I just renewed my subsription in FEB.
I don't have all the facts, but at this point I am most annoyed with Fidelity.
If true, this would lead me to believe that this is something that Fidelity would want to correct as quickly as possible. I don't know Fidelity's engineering process, but it's very possible the issue was found and fixed already and we're simply waiting for the test cycles to complete before it's seen by customers. I'm sure no one in Fidelity wants to short-cut the testing because they wouldn't want a fix to break it even more than it is already broken.
it's not a money issue as it still works via fidelity global
Yes, I think it's clear that the integration is broken and both companies need to do something before there is a resolution. Customers can make their own decision on where to go from here. I'm merely annoyed, seems some people view it more deeply than that. One thing I know about life is that nothing is perfect. I don't really care if it's Quicken or Fidelity that provides the critical fix.
Sure, report the issue, but do not waste your time trying to fix it if others are having the same issue. It is bigger than you.
Getting ready too, what other options?
Per "Quicken Anja" (screen shot in thread), I've selected the ribbon but not sure what that does as I haven't received any other update since that time. Issue still persist………thanks all for sharing your like issues………
Selecting that ribbon/bookmark, from what I've seen, just emails you when it gets updated. So once/week so far I've received emails for that thread being updated.
Fidelity just responded to my inquiry,
They blame it all on Quicken.
"After looking further into this error message, I have confirmed that this is a known issue on the Quicken side. Per an entry on their community site ( Titled: Ongoing 3/22/23 Fidelity NetBenefits - OL-220), their moderators have confirmed that this issue has been escalated internally and will provide updates via this post. However, we do not have a timeframe for resolution."
I'm glad to see that Fidelity technical support comes to this community page for information.