Pentagon PenFed Credit Union PFCU - CC-502 (QWin)
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I just started in new Quicken data file, so no accounts in file. Tried adding Pentagon Federal Credit Union gives me CC-502 error. Tried Pentagon FCU and again I get the CC-502 error. So for me no easy fixes…
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I tried adding a new account using both "Pentagon Federal Credit Union" and "Pentagon FCU" in a NEW quicken file and got CC-502 errors for both on two separate computers and networks (home & work)
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@Joe Roksewicz by chance do you have numerous accounts? Both my husband and I have 10+ accounts. Trying to see if number of accounts have any bearing?
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@krakat… I have numerous accounts (50+) in my main quicken file but the test I tried was connecting to PFCU in a new quicken file (0 accounts) and it was a no go!!!
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@Joe Roksewicz Number of accounts @ Pentagon FCU? I have over 10 accounts for PenFed in my Quicken file.
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@Joe Roksewicz I just got off the phone with Quicken Support and they had me send the TEST file logs. They also gave me a Reference/Ticket number 10797961. Tech support wasn't sure why they marked case as resolved… I told him I'm coming up to 4 months with not easily being able to download my PenFed account data into Quicken.
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@Krakat I have 10 PFCU accounts
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@Joe Roksewicz kinda wondering if the number of accounts we have @ PenFed have anything to do with our problem?
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Hello @Joe Roksewicz,
If you are still experiencing the issue after it has been marked as resolved, then please contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
Quicken Kristina
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@Krakat Maybe the people that have had success can chime in with the number of PFCU accounts they have. This could be the reason some people can connect and some can’t.
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@Quicken Kristina I have contacted support.
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@Krakat I have 4 PF accounts
Checking, Savings, 2 Credit Cards
as I mentioned before it took me an hour to backup, deactivate each PF account, backup, exit Quicken, start Quicken, setup on-line access to PF for Checking that found all 4 accounts that I linked to existing.
What's more I had to do above several times for the past several weeks. No, I can't say why or what went wrong, but one or another PF account got an issue and as result 502 or 800 error.
If you create new data file and try to setup PF access, will it work in empty new data file?
Make sure that all those PF accounts are deactivated before, this is very strange how Intuit handles those your accounts as proxy based on your Quicken / User ID. It's like a cache on Intuit data collector side, this isn't Quicken !
So, that Intuit data set has to be deleted, otherwise you are stuck
hope it helps
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@mikek753b I tried a NEW clean data file this morning and still received the CC-502 error using both Pentagon Federal Credit Union and Pentagon FCU. I have tried in my normal data files (mine and husband's) to deactivate and reactivate same CC-502 error. This is almost 4 months! Thanks for your input. I'm kinda wondering since we have numerous accounts at PenFed this may be an issue (10+ that I have and 10+ for my husband - we are joint on each other so there's 20+ accounts that show up normally when I have been successful with adding PenFed accounts - I only include my accounts in my data file and my husband only includes his in his data file). The positive is the credit card QFX downloads from PenFed now work! So I do weekly downloads of my active accounts and monthly downloads when dividends/interest is posted for the other accounts. I get tired of PedFed and may keep doing it this way because you know there will be a problem again within 6-9 months.😠
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I have 2 accts and it is working.
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The Quicken/PFCU interface has been "quirky" for years. This latest round of dysfunction has been ongoing for 4 months. I think the real, long-term answer is to either quit Quicken, or move accounts to a different bank. This has been a nightmare, and I have not seen a good-faith effort by Quicken to resolve the issue.
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FWIW. After two months of work following PenFed's decision to remove the Quicken one-step-update interface, we have finally moved our accounts to a new credit union (where we had other accounts) that supports the Quicken one-step-update interface. We have moved all but the last few dollars out of PenFed and are closing all of our accounts this week. I just sent an email to the PenFed Chairman of the Board to ensure that he received feedback about the impact of PenFed's decision. We're gone from PenFed now. Vote with your feet.
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