Citibank Cards Authentication Problem (QWIN)

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Answers

  • jdayton
    jdayton Quicken Windows Subscription Member ✭✭
    edited September 27

    same here

  • dianek
    dianek Member ✭✭
    edited September 27

    same problem!

  • Ken Marino
    Ken Marino Member ✭✭
    edited September 27

    Same problem here

  • Bill Grimmer
    Bill Grimmer Member ✭✭
    edited September 27

    I have the same problem

  • jim__cole
    jim__cole Quicken Windows Subscription Member ✭✭

    Same here, tried two different browsers. No joy.

  • Txpete
    Txpete Member ✭✭

    Same issue when updating today

  • rlmcculley
    rlmcculley Member ✭✭

    When downloading my transactions this morning - Friday, September 27, 2024 - I was required to re-authorize my CitiBank card. When doing so I was successful in my browser (7) times but Quicken refused to accept the authorization all seven times. I guess I will try again tomorrow -

  • jim__cole
    jim__cole Quicken Windows Subscription Member ✭✭
    edited September 27

    Duplicate. Sorry

  • kitsap
    kitsap Member ✭✭✭
    edited September 27

    Add another unhappy user to the list. Yesterday updated to version R59.6 build 27.1.59.6. The update messed up transaction downloads from Citi Bank Visa card. Been through the re-authorization loop successfully with Citi Bank.

    Quicken, please get your act together before you release an update!

  • System
    System Member admin
    This discussion was created from comments split from: Constant Required Re-authorization from Credit Union.
  • GrumpyOldMan
    GrumpyOldMan Member

    Same problem here. Started today 9/27, but worked on 9/26. I think it has to do with the latest update.

  • Ray Hallman
    Ray Hallman Member ✭✭✭
    edited September 27

    Also having the same issue. Worked fine yesterday. Two accounts were working now none do. Citi emails say the authorization was completed as requested (5 tries, five confirmations of success). The authorization process immediately changes to a timeout error at the time Citi account authorization completes on their side. Quicken lists one account as not set up for transaction download and the other as Express Web Connect+ and last download not available. Checking the Citi site, there are 3 transactions that should have downloaded along with a few transaction authorization updates.

  • PAP
    PAP Member

    Same error Sept 27, 9:30AM ET

  • leishirsute
    leishirsute Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20453928#Comment_20453928

    Citi DC does not work for me. Although it acts like it is downloading without issues, it shows incorrect online balance and doesn't download transactions.

    Deluxe R58.9, Windows 11 Pro

  • lladna
    lladna Member ✭✭✭

    Ah Quicken, you are supposed to make tracking finances easier and less "manual," yet here we are again with another glitch and no communication.

    Please fix this issue, address this issue, communicate openly what is happening and estimated time to restoral.

    By the way it's also been 2 months since I've had a connection with Northwestern and Quicken (another thread).

  • leishirsute
    leishirsute Member ✭✭✭✭

    Quicken support has blocked all Citi connections until this problem is resolved.

    Bookmark the announcement to get notified when the block has been removed.

    " Quicken Jasmine Moderator mod September 26 edited 8:51AM

    UPDATE 9/26/24

    We will be blocking all Citi financial insitution connections while we work on a resolution. As a result, users may encounter an FDP-390 error when attempting to update or add accounts. There is no current ETA.

    Thanks!"

    UPDATED! 9/26/24 Citi Card/Citi Bank (all associated Citi Fi's) - Downloading Incorrect Transactions

    FYI

    Deluxe R58.9, Windows 11 Pro

  • RogerMontemayor
    RogerMontemayor Member ✭✭✭

    Same problem for me this morning. I had authenticated with Citi a little while back (several weeks ago?) but was prompted again this morning to authenticate. I get the authentication successful message from Citi okay, but Quicken says the sign in failed. I have tried five times with no success.

  • Kanda
    Kanda Member ✭✭
    edited September 27

    Same problem here.

  • Chuck56
    Chuck56 Member ✭✭
    edited September 27

    I ran into the same issue this morning.

  • glaurian
    glaurian Member ✭✭
    edited September 27

    Worked yesterday 9/26/24 9 AM CST, today 9/27/24 Quicken does not recognize the Citi authentication after reauthorizing. Has anyone opened a ticket with support?

  • slkaplan
    slkaplan Member ✭✭

    FWIW - Same 9:55 9/27/24 27.1.59.6

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited September 27

    All Citi connections are being blocked per this Alert update that was posted yesterday: UPDATED! 9/26/24 Citi Card/Citi Bank (all associated Citi Fi's) - Downloading Incorrect Transactions.

    I think the Alert statement is not as all encompassing as it says because I am still able to download via DC with Citi Cards and via EWC with Sears Card. But I would imagine that many posting here have been impacted by this.

    Quicken Classic Premier (US) Subscription: R58.9 on Windows 11

  • tom.strader
    tom.strader Member ✭✭

    Same here…The Quicken annual fee is way to high for us to keep receiving untested buggy software.

  • mrzookie
    mrzookie Member ✭✭✭✭

    Another ditto.

  • mrzookie
    mrzookie Member ✭✭✭✭
    edited September 27

    Another ditto, Citi Costco Visa. (sorry for the dupe, it said the first message did not go thru)

  • jrruss
    jrruss Member ✭✭
    edited September 27

    +1 here… started yesterday for me when I performed my usual weekly One Step Update for all my accounts.

    Sure would be nice if someone from the Quicken support team would chime in with current status. There is a known issue with Citibank connectivity issues as someone already noted that is being worked on that made the following comment that I assume means all of us are effected by the blocking:

    Quicken Jasmine Moderator modSeptember 26 edited 8:51AM

    UPDATE 9/26/24

    We will be blocking all Citi financial insitution connections while we work on a resolution. As a result, users may encounter an FDP-390 error when attempting to update or add accounts. There is no current ETA.

    Thanks!

    As a side note, I have a Costco Anywhere Visa® Card by Citi, which is one of many Citi cards affected by this issue.

  • Judyrb
    Judyrb Member ✭✭

    same here…quicken error, not Citi; fix it

  • Carl E. Belles
    Carl E. Belles Member ✭✭✭

    Same here. Everything seems to go well when I log into my Citibank account, but then I get this error:

    Screenshot 2024-09-27 at 10.19.00 AM.png

  • jszostak
    jszostak Member

    same thing

This discussion has been closed.

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