Citibank Cards Authentication Problem (QWIN)

GWIII · September 30

direct connect was not one of the options

James Thomas · September 30

Same problem with me. Been trying to update forseceral days.

jwilliams0032 · September 30

I still can't download my Citi transactions into Quicken. IT'S BEEN A WEEK!

Debbb · September 30

Krandy has the solution. For whatever bizarre reason, you have to add Costco Anywhere Visa Card by Citi. I do not have a costco card or a visa with them. It worked for my MasterCard.

GSB27 · September 30

I have the same problem

ilovebatz · September 30

After receiving a message that Quicken had fixed this on 9/30/24, it is still not working. First, Quicken tells me to reauthorize the account. Everything goes smoothly and I get this message:

Then I get a message that the window will return to Quicken. When it does, then I have to start the authorization process all over again. After logging into Citi, I get this message.

From here it is just a a circle.

I am still unable to have Quicken download transactions from my Citi credit card.

douglaswoodard · September 30

Had same problem with all my Citi cards, but fixed for ALL Citi cards by selecting "Costco Anywhere Visa Card by Citi" from the bank dropdown list.

MTOrens · September 30

To: Quicken Kristina,

YOU POSTED:

Quicken Kristina Moderator modSeptember 29

UPDATE 9/29/24

We have updated the Costco Citi Credit Card to allow for the download of transactions. This connection option should download transactions normally; all other CITI connection options will continue to receive an error FDP-390, CC-902, and reauthorization requests when attempting to update or add accounts.

Thank you for your patience.

My Costco Citi Card still is not downloading!!! HELP!!!

sammin · September 30

Here to have a voice; I also can't download Citi activity from checking/savings accounts. We pay a MANDATORY Quicken fee every year, for what?

I shouldn't have to deploy a workaround.

tom.strader · September 30

I was able to re-setup my Citi accounts by using "Costco Anywhere Visa Card by Citi" as the institution and it re-authorized all of my Citi accounts.

SFCallaghan · September 30

As of today, 9/30, Citi Card is still not downloading.

Tim Gerrity · September 30

Same issue. Please fix it.

kilingiros . · September 30

There's always an issue with OSU. Worst yet is when Quicken changes the opening balance when you reinstate an account to OSU and spend hours trying to figure out why you cannot balance the ledger.

Boatnmaniac · September 30

https://community.quicken.com/discussion/comment/20454950#Comment_20454950

Only one Citi FI is now working with EWC+. The others are not. Make sure you are trying to connect with Costco Anywhere Visa Card by Citi. This one will now work with Citi credit cards, checking and savings accounts. If your current connection is still activated, you will need to deactivate it and then then when prompted you will link the new connection setup to your current account(s) in Quicken.

SForsgren · September 30

I have been having the same issue for a couple of weeks now where it appears to work on the Citi side and then times out on the Quicken side. Is this working for anyone else?

Is Quicken doing anything to address this issue?

getsyp · September 30

Changed the Financial Institution to "Costco Anywhere VISA Card by Citi" worked for me even though I don't have a Costco card. Used Express Web Connect and only downloaded "new" transactions.

SirDodo · September 30

Thank you, Husslein. Selecting Add Account and using "Costco Anywhere Visa Card by Citi" worked to reestablish connection to my two existing Citi accounts (only one of which was Costco Visa), without even trying to create a new account, which I didn't want.

My connection was lost late last week after Quicken required me to reauthorize my access with Citi. The Citi side of the process always seemed to go well, but the handoff back to Quicken always failed. Quicken presented the error page, "Sign in to Citibank failed. Try again. — Sorry, the sign in failed due to time out or a connection error. Select Sign in to authenticate via your web browser".

ppernebo · September 30

Thank you - connecting to

"Costco Anywhere Visa Card by Citi"

worked for me as well for American Airlines Citi MasterCards. The update did not produce any duplicates.

chucksav · September 30

https://community.quicken.com/discussion/comment/20454956#Comment_20454956

Thanks for posting this, Tom, that works. At first the "Costco Anywhere Visa Card by Citi" did not appear in my institution list, but when I changed the default search from "Citibank" to just "Citi", the Costco card showed toward the bottom of the list and I was able to reconnect.

jrich75 · September 30

I was able to update today. The FI name I used was Costco Anywhere Credit Card by Visa. It is an Express Web Connect + connection.

wilson_carter · September 30

As of 9/30, My Costco Citi Card is still not downloading either. Same error as before: Citi says downloading is authorized successfully, Quicken says authorization failed. Please do not report fixes that have not been accomplished!!

Flashwood · September 30

After not being able to "convince" Quicken that I really DO want to re-authorize my Citibank Costco card for several days, I tried the above suggestion to change the financial institution to "Costco Anywhere VISA Card by Citi" and now the transactions are downloading no problem. But why didn't Quicken make it easy for us to get this fix? Like send us an email or a notification? I struggled going thru multiple support community discussions before I happened onto this one. Pretty annoying.

SForsgren · September 30

I tried the Add Account option and got the same error. Still haven't found a workaround that works. :(

dioxide45 · September 30

For Citi (I have their AAdvantage MC), just disconnecting the account and reconnecting seemed to fix the issue. I wasn't able to go through the steps of resolving it as it always produced an error from Quicken after authenticating the Quicken connection with Citi.

plraymond · September 30

Quicken tell me to log on to Citi and Citi sends me an email say I've authorized Quicken but Quicken rejects the request.

wilson_carter · September 30

I've tried the DC method described by @Boatnmaniac , I get a message that "the problem is not mine" but Quicken can't download from Citi and I have the choice of downloading everything manually or basically just don't worry about it. Since this is the main credit card my wife and I use, this option is not indicative of a professional service. I realize Quicken tries to be "all things to all people", but the result of that is normally it is not the best choice for most. How about getting back to basics?

cnickel · September 30

When I use the Costco workaround to add an account, the account which I am trying to link to does not show up among the choices. I've resorted to downloading transactions from the Citi site - not the solution I am looking for. Please fix this for all Citicard credit cards, not just Costco.

Bill hancock · September 30

when is this Citi credit card issue going to be fixed

SForsgren · September 30

https://community.quicken.com/discussion/comment/20454990#Comment_20454990

Same here. The issue doesn't seem to be on the Citi side as they do email confirmation that it was authorized.

ToddK · September 30

I was able to connect to both my Citi Costco card AND Citi AAdvantage card by selecting "Costco Anywhere Visa Card by Citi" as the financial institution when adding a new card.

HOWEVER, after doing that, at least the starting balance of my AAdvantage account changed from 0 to a non-zero value. It's unclear if there are any other problem transactions as my account data goes back to 2018 and it's impossible to verify everything manually.

Why would the starting balance ever be changed after enabling online access?

Citibank Cards Authentication Problem (QWIN)

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