Barclays Bank Accounts not downloading

flyfishertn
flyfishertn Member ✭✭
edited October 20 in Download, Add/Update Accounts (Windows)

I've been getting connect errors with Barclays since they combined their cards, savings ..

I get the following error when I try to download .. even though I DO NOT have Barclay cards, they direct both cards and savings accounts to the Barclaycard website …

We were unable to connect to Barclaycard.

Please try again later.

If this issue persists for more than 24 hours, please contact Quicken Support and report this error code and institution name.

Care Code: FDP-163

Tagged:

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @flyfishertn,

    When Quicken's financial data platform (FDP) is unable to connect to your bank account for recent transaction information, you’ll receive a message with an FDP-163 error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You may follow this link to access a FAQ that provides more information.

    As per the FAQ: If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • DRCKW
    DRCKW Quicken Windows Subscription Member

    same problem here. i try multiple times but Quicken keeps going to the old website link, not the new one.

  • jbowler
    jbowler Quicken Windows Subscription Member ✭✭

    Click "start over" when it comes up with the failure message. Select "Barclays Bank Delaware". That will take you to the CC login however there seems to be a bug; it doesn't show the bank accounts (only CC accounts).

    You may not get the "Start Over" button if you don't have credit cards. This is a bug in Quicken; I get "Start Over" with my wife's login (she has CC and a savings account) I just get a Quicken "try again in a few hours" error with my (new) CC login; I don't have any credit cards. The same applies to the "change your password" message which is what you get with the old login (no, changing the password is not even possible!)

    Clearly Quick needs to fix the bug which causes "online setup" to use the old information (the old URI) and not simply keep using it. To fix it change the "financial institution" field to Barclaycard or delete it; the former gets the correct web site the latter gives you the full choice.

    Clearly Quicken needs to fix the bug where even if the login is entered correctly if it doesn't find any accounts there (because the list does not include the savings account) Quicken needs to display a meaningful message.

    Clearly Quicken needs to remove "Barclays Online Savings" as a financial institution; Barclays have removed it (as we all found out the hard way!)

    Clearly Barclays needs to fix savings/bank account downloads so they work with Quicken; they used to work.

    Clearly Barclays needs to fix their customer support to not require waiting for 40 minutes followed by a timeout. Incidentally the credit card telephone support works but, guess what, despite the unified login the credit card guys won't help with the savings account. They will transfer you directly to the savings guys with the assurance that it is a direct transfer. Guess how long the wait is! (I don't know, I gave up after 30 minutes.)

  • ST
    ST Member ✭✭✭
    edited October 23

    It has been inoperable for 6 days now. What is up with lack of meaningful support? Sure am glad I just renewed subscription for another year of abuse!

    Seriously, seems like Quicken/Intuit should contact and work with Barclays to remedy this situation or maybe even Barclays should work with Quicken Support to remedy this situation.

    BTW, if you can successfully directly log into your account on Barclays and you go to the transaction register and select any range of dates to downlod, a .qfx file is not created and not downloaded so even that is not an option.

    CIT Bank has higher interest rates but on that note, CIT Bank through quicken requires an access code (text or email) every time you do a one step update to download to quicken. Insane!!

    Frustrated with the entire situation. Perhaps Quicken should come up with a rebate to customers when connections don't work after 3-4 darys. It has been SIX days now!!

    Rant over …..

  • stevie_22
    stevie_22 Quicken Windows Subscription Member ✭✭

    Barclays changed the way you log into your account to get to savings. I received this a week ago. I guess the Quicken Support team needs to make a change to how the authentication works…………..

    image.png

  • ST
    ST Member ✭✭✭

    Mouse on a treadmill again!!

  • flyfishertn
    flyfishertn Member ✭✭

    Still no resolution with Barclays savings account downloads … 8 days now …

  • gnome90
    gnome90 Member ✭✭

    I informed Barclays that they need to update their Quicken link with the new Barclay app & website protocols. Barclays: Thank you for contacting Barclays. I assure you that your message will be forwarded to our corporate office and the proper actions will be taken to resolve this matter.

  • cowguy
    cowguy Quicken Windows Subscription Member ✭✭
    edited October 31
    https://community.quicken.com/discussion/comment/20459820#Comment_20459820

    Thanks for reaching out to them.

  • flyfishertn
    flyfishertn Member ✭✭

    Thanks cowguy … how did you contact them? And I’ll do the same …

  • cowguy
    cowguy Quicken Windows Subscription Member ✭✭

    I was thanking gnome90 for calling them.

  • flyfishertn
    flyfishertn Member ✭✭

    OK … maybe they’ll get on it …

  • EdNJ
    EdNJ Quicken Windows Subscription Member

    STILL not working!!!

  • JKS
    JKS Quicken Mac Subscription Member ✭✭

    Absolutely ridiculous that both Barclays and Quicken can NOT solve this issue.

  • krose
    krose Quicken Windows Subscription Member ✭✭

    I just filled another complaint with Barclays today. This is my 3rd time attempting to get this issue resolved, and each time I am told that they don't know when this will be fixed. I also spoke with Quicken, and they are aware of the problem, but again no estimated time until it is fixed.

  • flyfishertn
    flyfishertn Member ✭✭

    Thanks for staying on this !!

  • JKS
    JKS Quicken Mac Subscription Member ✭✭
    edited November 15

    I called Quicken today, 11/15/2024. The answer from Brian was "nothing can be done", "the issue is known", "once a ticket has been submitted, there is nothing more that can be done." Amazing… we are Stuck a loop that goes nowhere.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has already been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (Ticket# 11342593/CTP-11259)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • JKS
    JKS Quicken Mac Subscription Member ✭✭
    edited November 22

    Today is 11/22/2024, I called Barclays and they acknowledged the sync issue with Quicken. "No ETA. Management is aware and working on it". The customer service rep said they have not be told what the issue is. I put in a ticket. Assuming the issue is with Barclays, I just cannot understand how a bank can make changes and not partner with Quicken to ensure the changes are seamless.

Categories