Barclays US - New Website (QWIN)

I had the same problem, but I think the issue is with Barclays. As you say, their website / login page has changed today. I indicates that "You're in the right place…)" and that they've brought together credit cards and online savings accounts into a single system. A couple of weeks back, I received an email from them alerting me to the upcoming change, so I don't think it's a gigantic scam (at least, I hope not!).

However, I can no longer log into my Barclays US online savings account (I don't have a Barclays CC). It tells me that it can't find my account, and provides a number to call. I called that number and, after a short wait, spoke to someone who told me that she's in the credit card support, not online savings, she can't help me. She gave me another number to call. I've been on hold there for 30 mins so far. Meantime, I downloaded the Barclays US Android app, hoping that that might let me into my account. Nope. It gave me yet another number to call, and when I called that number using a different phone, it demanded my CC number….sigh. So it looks like Barclays have royally messed things up, and for now I can't lay any of the blame at Quicken's door.

That's interesting, because the Barclays FAQ describing their changes (https://www.banking.barclaysus.com/faq.html?refid=BBDBDBHBS001901&1328394225) indicates that the process may differ, depending on the type of account.

"If you have a Barclays credit card username, you can continue using your existing credentials to log in to your account(s). If you only have a Barclays savings or CD account, you will need to create new log in credentials, unless your existing username is not already in use."

FWIW, I still can't access my Barclays savings online; it's still telling me that it can't find my account, and it's still telling me to call 888-232-0776, which is the number for CC accounts, not online savings accounts. The phone number on your image is the one that the person at that Barclays CC support line gave me, and on which I was on hold for almost an hour, before hanging up. That lengthy wait suggests that I'm not the only one affected by their changes (especially when compared to ~1 min wait when I called the number on the web page, which turned out to be for CC support).

UPDATE: about a half hour after posting the above, I called Barclays online service line (again) - 888 710 8756. This time, there was a new voice announcement, something along the lines of: "If you are having trouble logging into your online savings or CD account, go to www.savewithbarclays.com". That announcement was not there earlier, confirming that they have a problem, and that they're aware of it. Went to that page, it took me to another page; entered account info, had to change my username & PW, but now I can access my Barclays account online. So, obviously, I tried to re-activate my link with Quicken. Didn't work. So I tried using a different provider (changed from "Barclays Online Banking - US" to "Barclays Bank Delaware", because the URL of the latter matched with their new direct login URL), but still no joy.

After setting up new credentials as required, the sign-on URL I ended up with in my case (savings only) is https://cards.barclaycardus.com. . After logging in, the website looks completely new but after clicking on my only account for details, the entire experience reverts back to the old website. A messy rollout and work in progress, I guess. I'm not having to repeatedly provide a SS number and birthdate to log onto the website, at least. Like you, I'm not even going to bother trying to fix my Quicken connection until next week, unless someone provides good news in this thread.

I too can't access the new website for Barclay. I have a slightly different scenario. I had and online savings account with Barclay online savings. They notified me that they will be consolidating all accounts to the primary Barclay account at some point and that happened today. I tried to login to the online savings site and it went to the Barclay primary site. It also indicated I used an invalid userid and password. Not what I expected. After a few attempts I found out that I must have had an account with Barclay primary site at some point with a different userid. Using this new ID and a new reset password I got access to my data that use to on the online savings account website.

Now I wanted to create a new savings account on Barclay and did so successfully. However when I try to register this account in Q I get a cc-511 error. I think the error is really caused by Barclay, Any thoughts?

I plan to just wait a few days and try again.

I can reproduce this consistently several ways. My wife has a couple of credit cards from Barclays and I can download those accounts; this hasn't changed, however both of us are no longer able to use our Barclays savings logins. Yes, they sent a message saying they were changing the login and spouting praise about their new system but those messages also said they would send another about how to deal with the change. The second messages did not ever arrive.

After some experiment we determined that my wife could still access the savings a/c but with her CC login (the "American Express" one, or something like that - they have a banner at the top of their web pages). I was able to set up a "new" login for the savings account but that didn't help. I tried swapping to my wife's login for the savings a/c downloads and that didn't work. I tried using my "new" login and that didn't work.

The quick solution is to use the online login to transfer the savings account to some other bank but I don't want to do that because Barclays rates have been consistently better than those from US banks, generally comparable recently with the short-term TBill rates (which are higher than the long term rates.)

Barclays have fixed a lot of stuff recently with their savings accounts; we swapped to using the savings account to settle CC balances (so we get up to 25 days of interest on our balances) but with this change I'm starting to lose confidence in Barclays again. Quicken… well I lost confidence years ago but they have a monopoly.

What a cluster flower!! I guess until they get this mess sorted I will just have to do manual updates to quicken for Barclay Savings accounts. At least the mobile app seems to work for presenting the balances and transactions and you can schedule transfers,etc…

Why force savings account only customers go through the credit card web site anyway. Marketing credit cards??

Might be time to take a look at higher rates of return through CITBank?

This is not a funny situation when dealing with customers $avings accounts!!

I contacted Quicken support and they did not have a clue as to what is going on with this issue. They did give me a case number of 11339347, for what good that will do. Can you say finger pointing?

Anyway, not much to do other than wait and see when/if this gets resolved.

Meanwhile, who is going to play in the World Series (Yankees/Dodgers) and who will win (Dodgers)?

Can the Quicken team send out a general notice to Quicken users when Barclays has updated their connection to their Online savings account website? The projected wait time to get help at Barclays is approaching an hour.
I have both a credit card and savings account at Barclays. I can see both accounts on the Barclays new login page, but deactivating/reactivating the savings account in Quicken and selecting the new Barclays login page only presents the credit card account.
Thanks

same problem here. i try multiple times but Quicken keeps going to the old website link, not the new one.

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The attraction of Barclays is that the Savings Account rate. Over the period of time I've had a savings account, since February 6, 2013, I've had it because it offered rates that were comparable or better than the short-medium term CD rates without the tie-in. This applies to Barclays CD rates too! Initially the account was limited to 6 transfers/month (IRC) but recently the customer service deny all knowledge of this and we have been able to pay credit card bills automatically from the savings account (so we get 25 days interest on the payment).

Recently, approximately since start-of-COVID, the short term TBill rates have been more attractive as well as being tax-advantaged (no state tax) but short term bills or CDs are so much more effort to manage.

This makes the alternatives difficult to find; we've used online banking accounts with apparently favourable rates only to find that they rapidly become unfavourable and, to make it worse, the customer support and Quicken support really is terrible.

Barclays isn't very good at the online stuff but they were not totally awful until Friday. Maybe they can pick the ball up again and totter around with it like before Friday. Maybe their rates are no longer competitive. At present they've done more harm to their business in the last few days than all the good they did in the last few years.

Quicken, however, needs to offer real-time support for issues like these. Pundits (I assume employees, but the way customer support is done these dways who knows) offering no information or information that was already been disproved and a program that suggests things will be fixed in a few hours when it's already been a few days reek of the monopoly.

Time for Quicken to offer a real-time pane on the app which shows the current state of the online financial institution connections and have several employees updating that the instant they know something is broken. Online backup? Seriously?

In addition to Barclays - which we use as an emergency fund - we have HYSA accounts at American Express and Capital One. No real problems with either, although there were some temporary issues for Amex during its recent site overhauls. I would not consider a HYSA that doesn't offer Quicken connectivity. I also manage my mother's financial affairs on Quicken, and her Discover HYSA and credit accounts work fine (at least now, after a lot of problems on Quicken for users who had both - lengthy threads on these).

I probably should consolidate, but I'll probably keep Barclays, assuming the Quicken issue gets resolved fairly soon. I like having alternative sources of money when those rare internet outages occur for one institution or another. I only have interest, and maybe one or two deposits and withdrawals a month at Barclays.

I agree with the comment above - Quicken users are probably a very small percentage of the customer base for these institutions.

Detroit- i have Amex, cap one and barclays. Amex high yield savings does not download to quicken - the credit card does - maybe with some new update that i just learned about it will work but i went through the same rigamarole with Amex. My upset is that many of these banks are clueless about quicken which i find astonishing - anyhow I would stick with Capital One and may very well move all my $ there. I also found a local credit union that has an even higher rate - waiting to see how that works with trnasfers etc. Barclays is losing my faith by the minute….