Regions not Downloading

Tman
Tman Member ✭✭✭
edited December 4 in Download, Add/Update Accounts (Windows)

I'm getting OL-220a error when attempting download. Is this happening for everyone else. Windows desktop. This is for Regions Bank

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Best Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited December 6 Answer ✓

    Hello @Tman and @Michael Sloss,

    This issue has been reported for further investigation. There is no current ETA, however, we will update this thread with more information as it is received.

    Please let me know once you have submitted the problem reports.

    Thanks!

    (CTP-11663)

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓

    Hello All,

    We do now have an active alert regarding users receiving an OL-220 error with Regions Bank. You can follow this link where I invite you to bookmark the alert for all further updates.

    I apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓

    Hello All,

    Regions Bank is not providing the correct data. We are working with our third-party vendor and Regions to resolve this issue. We do not have an ETA nor any other information at this time.

    Thanks!

    -Quicken Jasmine

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Answers

  • Michael Sloss
    Michael Sloss Quicken Windows Subscription Member ✭✭✭

    I started getting that today, too.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Tman and @Michael Sloss,

    To make transaction downloads into Quicken possible, financial institutions create specifically-formatted Quicken files. Sometimes, these files are changed in a way that prevents them from downloading into Quicken. I invite you to take a look at this Support Article for the OL-220 error message and attempt the troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

    Also, could you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached?

    Let me know how to the troubleshooting steps go and once you have submitted a problem report!

    Thanks!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited December 6 Answer ✓

    Hello @Tman and @Michael Sloss,

    This issue has been reported for further investigation. There is no current ETA, however, we will update this thread with more information as it is received.

    Please let me know once you have submitted the problem reports.

    Thanks!

    (CTP-11663)

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • HiwasseeVol
    HiwasseeVol Quicken Windows Other Member ✭✭

    Started today for me also, still not working

  • kdyer483
    kdyer483 Quicken Windows Subscription Member
    edited December 5

    I am also experiencing this problem. It appeared to start after the R60.15 update.

  • RTG
    RTG Member ✭✭✭

    Started experiencing this problem on 12/4. Resetting has not helped

  • Tman
    Tman Member ✭✭✭

    I sent in a trouble report.

  • HiwasseeVol
    HiwasseeVol Quicken Windows Other Member ✭✭
    edited December 5

    Still not working as of Dec 5, 2024, I also deactivated and reset and that didn't help

  • Michael Sloss
    Michael Sloss Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20464895#Comment_20464895

    Report sent but without sanitized data file. It was too large to send.

  • jwebbone
    jwebbone Quicken Windows Subscription Member ✭✭

    12/05/2024 (OL-220-A) I called Quicken 3X this morning. The first support guy said to change to Express Web Connect from Direct Connect, which I did. While on the phone, I noticed the balancer per bank and balance per QB was off drastically. The support guy suggested I reconcile the account. Then we ended the support call. The error went beyond my banks online records in Dec 2017. I called back and restored to the previous file. Loosing about 2 hours of work in QB. I still have no ability to download. I called back. The next support person suggested that I call Regions. Regions said they would get back with me in 24 to 72 hours and that they had not heard of the issue at this point.

  • Tman
    Tman Member ✭✭✭

    I told Regions about it and got a ticket submitted earlier today. We'll see. I think it was an update that is causing this.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    Thank you for joining this thread to share more information and thank you for submitting problem reports! I have submitted this issue to my team for further investigation!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • RWCR
    RWCR Quicken Windows Subscription Member ✭✭

    Same problem for me. I agree that this seems to have begun with latest Quicken update. I, too, have sent report to quicken with screenshot, log file info etc. Further investigation? Let's hope this really translates into a fix.

  • laserbeam
    laserbeam Quicken Windows Subscription Member ✭✭

    Same problem here since about 12/03/24.

  • HiwasseeVol
    HiwasseeVol Quicken Windows Other Member ✭✭

    Still getting OL-220a error as of 12/6/24 trying to download from Regions, come on Quicken do better.

  • victoru
    victoru Quicken Windows Subscription Member ✭✭

    I also opened a ticket with Regions Bank, on 12/5/2024 and have not recived a reply as of 12/6/2024 (24 hours).

  • MHSwizzleStick
    MHSwizzleStick Quicken Windows Subscription Member ✭✭✭✭

    For what it's worth, I'm still on Quicken 59.35 and I'm not having any problem downloading from Regions Bank, so it might be a bug in the latest release.

    However, I'm wondering about another possibility. In the Add Account dialog, a search for Regions Bank returns two results, "Regions Bank" and "Regions Bank - Web Connect". I'm using "Regions Bank - Web Connect". I wonder if the people who see the error are using the other one?

  • MSR
    MSR Quicken Windows Subscription Member

    Same problem here. Started on Dec 4 after update. Started getting this parse error.

    Version R60.15 Build 27.1.60.15

    20241204 12:47:32: QFN: End send to https://onlinebanking.regions.com/Ofx/process.ofx, netstatus 0
    20241204 12:47:32: Parse error. Current object: INTRASYNCRS Missing Tag: TAG UNKNOWN
    20241204 12:47:33:

  • BigG5
    BigG5 Quicken Windows Subscription Member

    I am getting an error only with the Regions Direct connection. It appears to be associated to the latest Quicken update as indicated by previous members in this thread. Is a correction coming soon?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @BigG5,

    The issue has been reported to our teams and is in work. We do not have an ETA.

    If you want to try rolling back to an earlier version of Quicken, such as R59.35, to see if the issue is resolved, then please backup your Quicken file and use the directions in the article linked below to roll back to an earlier version of Quicken:

    https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has/

    Please let me know how it goes!

    Quicken Kristina

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  • carebear
    carebear Quicken Windows Subscription Member ✭✭

    I have been getting this in my CONNLOG. TXT file for a couple of days. Rolling back to previous version did not help. I believe the latest update R60.15 caused the current problems.

    ==== Mini-OSU Start (20241206/15:29:20) ====
    20241206 15:29:20: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll
    20241206 15:29:21: QFN: End send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll, netstatus 0
    20241206 15:29:22: QFN: Beginning send to https://onlinebanking.regions.com/Ofx/process.ofx
    20241206 15:29:22: QFN: End send to https://onlinebanking.regions.com/Ofx/process.ofx, netstatus 0
    20241206 15:29:22: QFN: Beginning send to https://onlinebanking.regions.com/Ofx/process.ofx
    20241206 15:29:25: QFN: End send to https://onlinebanking.regions.com/Ofx/process.ofx, netstatus 0
    20241206 15:29:25: Parse error. Current object: INTRASYNCRS Missing Tag: TAG UNKNOWN
    20241206 15:29:26:

    ==== Mini-OSU End (20241206/15:29:29) ====

  • Davidjcurl
    Davidjcurl Quicken Windows 2017 Member ✭✭

    Same for me started today. I did have a Quicken update and wondering if that is the issue. Can you go back a revision in Quicken?

  • Tman
    Tman Member ✭✭✭

    I'm thinking this is not a Regions issue but one for Quicken?

  • HiwasseeVol
    HiwasseeVol Quicken Windows Other Member ✭✭

    Same OL-220a error with Regions download on 12/7/24, come on Quicken, get it fixed.

  • aevette
    aevette Quicken Windows Subscription Member ✭✭
    edited December 7

    I have reported 3 times. This is ridiculous. Who is going to pay my late fees. oh wait, I do not even have checks to pay. I have never seen Quicken take this long to resolve an major issue like this.

  • aevette
    aevette Quicken Windows Subscription Member ✭✭

    Your team needs to make this a Severity 1 and should be working 24 hours a day to fix it and sending out 1 hour updates to the community.

  • snaph33
    snaph33 Quicken Windows Subscription Member

    I've used Quicken since 1994. While I love it and couldn't do my finances without it, I wish I had a dollar for every time a perfectly functioning connection no longer worked. SMH

  • laserbeam
    laserbeam Quicken Windows Subscription Member ✭✭

    As of 12/07/2024 regions downloads still not working with direct connect!

  • jwebbone
    jwebbone Quicken Windows Subscription Member ✭✭

    I opened a ticket with Regions on 12/5. I spoke with Quicken the same day. The Quicken rep suggested that I change the account to a Express Web Connect. I did and it took my books out of balance. In other words, I ended up having to go to a backup and restore the file. In doing so, it changed back to Direct Connect and I lost a day worth of work. I still can't update the accounts with Regions either. I also had the same issue with AXOS Bank over a year ago and Quicken has not addressed that either. I have used Quicken since the Mid-90's.

  • Don F
    Don F Quicken Windows Subscription Member ✭✭
    edited December 18

    Have not been able to update my account with Regions Bank since December 4th. I keep getting Error Message OL-220-A. I'm using Windows 11 Home on a Dell XPS Desktop. Anyone have a solution? Thanks, Don

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