Regions not Downloading

2456

Answers

  • Davidjcurl
    Davidjcurl Quicken Windows 2017 Member ✭✭
    edited December 18

    Same for me as well.

    [Merged Post]

  • Rosie Dunbar
    Rosie Dunbar Member ✭✭
    edited December 18

    I am getting (error recovery) message when trying to connect with Regions Bank direct connect. It started Dec 4th as well.

    [Merged Post]

  • kjones1417
    kjones1417 Quicken Windows Subscription Member
    edited December 8

    As of 11/8, I have the same issue. Rolled back to Quicken 59.35 and the problem still exists.

  • RTG
    RTG Member ✭✭✭

    Still having the problem on 12/8. I have sent a couple of error reports this week. I'm on 60.15.

  • Wyldeshot
    Wyldeshot Quicken Windows Subscription Member ✭✭

    I am like many other people. I have not been able to download transactions for several days. I receive the below error with the "Error Recovery" message before updating. I have reported the problem to Quicken but I have not heard anything back. I have also created backup and tried to re-add Regions but still have the issue. Does anyone know when we will get an ETA on the fix? I suspect Quicken will need to publish an update since this issue seemed to start after the latest update.

    image.png

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    This is a known issue which has already been reported to our teams for further investigation and resolution. We do not currently have an ETA. I would recommend bookmarking this discussion for updates, since there currently isn't an alert for this issue.

    Thank you!

    (CTP-11663)

    Quicken Kristina

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  • dennispheobsu
    dennispheobsu Quicken Windows 2017 Member
    edited December 18

    still getting OL-220-A for Regions Bank —- 9 Dec 2024

    [Merged Post]

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited December 18

    Hello All,

    We do now have an active alert regarding users receiving an OL-220 error with Regions Bank. You can follow this link where I invite you to bookmark the alert for all further updates.

    I apologize for any inconvenience caused in the meantime.

    [Merged Post]

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓

    Hello All,

    We do now have an active alert regarding users receiving an OL-220 error with Regions Bank. You can follow this link where I invite you to bookmark the alert for all further updates.

    I apologize for any inconvenience caused in the meantime.

    -Quicken Jasmine

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  • jwebbone
    jwebbone Quicken Windows Subscription Member ✭✭

    I spoke with Regions online banking support. They suggested downloading R52.33 per the Quicken Support Site. I did. It did not work. I also tried R59.35. It also did not work.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @jwebbone,

    Thank you for coming to share. I suggest following the alert that I previously linked and keeping an eye there for further updates regarding this issue and a resolution.

    I apologize for the frustration caused in the meantime!

    -Quicken Jasmine

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  • Tman
    Tman Member ✭✭✭

    @Quicken Jasmine I know that stuff happens in the IT world (I'm part of it) and software has to always be tweaked. My goal is to always make bugs know to you guys as quick as I can. Plus alerting others to look as well. The sooner you know the sooner you can fix it. Thanks

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Tman,

    Thank you for sharing! We appreciate it!

    -Quicken Jasmine

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  • HiwasseeVol
    HiwasseeVol Quicken Windows Other Member ✭✭

    12/9/24 still getting OL-220a error when attempting to download from Regions Bank

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @HiwasseeVol,

    This is a known issue that our teams are already working to resolve. If you haven't already done so, please bookmark the Community Alert linked in this earlier post, since any updates, once available, will be posted there.

    https://community.quicken.com/discussion/comment/20465740#Comment_20465740

    Thank you!

    Quicken Kristina

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  • ChrisBiggers
    ChrisBiggers Quicken Windows Subscription Member ✭✭
    edited December 18

    Same here. When Quicken breaks, it doesn't like to do it in any halfway fashion, it completely melts down that puts you dead in the water. In the last few months I've had a major issues with Quicken and it all started about two updates ago. Those updates caused me so many issues I've stopped installing them.

    I've been a Quicken user for at least 15 years, maybe more, but I am currently looking for another option.

    [Merged Post]

  • junkmail
    junkmail Quicken Windows Subscription Member

    Hello — I also have this same problem, which started immediately after installing the latest Quicken update to v 60.15. I called support and they downloaded info from my computer, said it would take about three days to fix. Its been a week and no fix appears imminent. Its nice to know that a rollback didn't help. I'm wondering if restoration of a prior backup might do the trick.

  • aevette
    aevette Quicken Windows Subscription Member ✭✭

    is there any update. it is still happening. we should be having daily if not more updates

  • Tim Mooney
    Tim Mooney Quicken Windows Other Member
    edited December 18

    is there a fix or ETA when this will be working again?

    [Merged Post]

  • Tim Mooney
    Tim Mooney Quicken Windows Other Member
    edited December 18
    image.jpg

    here is the error code I’m getting

    [Merged Post]

  • Quicken Anja
    Quicken Anja Moderator mod
    edited December 18

    Hello @Tim Mooney ,

    https://community.quicken.com/discussion/comment/20466016#Comment_20466016

    Unfortunately, no we do not have an ETA on when this will be resolved. However, it is actively being worked on. Please refer to the Community Alert previously linked in @Quicken Jasmine’s response above as all information and updates will be posted within the Alert.

    We apologize for any inconvenience in the meantime! Thank you.

    [Merged Post]

    -Quicken Anja
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  • dandy48
    dandy48 Quicken Windows Subscription Member ✭✭

    • A week and still no resolution to a problem with an untested update. I wonder when Quicken will realize they can only sell crap for so long before people buy from someone else?

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    https://community.quicken.com/discussion/comment/20465843#Comment_20465843

    Hello All,

    As provided by @Quicken Kristina yesterday, our teams are investigating this issue and working on a resolution. We will update the linked alert when we receive more information. At this time, there is no new information or ETAs to provide.

    We apologize for the inconvenience and the frustration caused.

    -Quicken Jasmine

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  • Wyldeshot
    Wyldeshot Quicken Windows Subscription Member ✭✭

    There are no updates in the other thread that was posted yesterday. Agree with others that we should be receiving daily updates.https://community.quicken.com/discussion/7958202/new-12-9-24-regions-bank-ol-220-a/p1?new=1

  • RWCR
    RWCR Quicken Windows Subscription Member ✭✭
    edited December 18

    I spoke with Quicken tech yesterday evening and tech assured me that all would be up and running today (10 Dec)…….oh well

    [Merged Post]

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Wyldeshot,

    I do understand your frustration and where you are coming from. However, we have not received any new information. There is no new information for us to be able to update the alert with. Once we have received more information, the alert will be updated.

    Thanks!

    -Quicken Jasmine

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  • robertt855
    robertt855 Quicken Windows Subscription Member
    edited December 18

    Looking for fix… 😲

    [Merged Post]

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited December 18
    https://community.quicken.com/discussion/comment/20466067#Comment_20466067

    Hello @RWCR,

    I do apologize for your interaction with Quicken Support. I have reviewed this interaction and sent it over to my team so that this agent may receive further coaching. Unfortunately, this issue/alert is still active and ongoing. Our teams are currently investigating and working towards a resolution. We do not have any ETAs, updates, or new information at this time. However, we will update this thread and the alert once new information is received.

    Thanks!

    [Merged Post]

    -Quicken Jasmine

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  • aevette
    aevette Quicken Windows Subscription Member ✭✭

    The frustration is that our bills are not able to be paid and we pay for a service that has been down for almost a week. You are a large corporation and should have a team working around the clock to fix the issue. If my company did this, there would be costs associated with an issue that has taken more than a day to fix. That is where I am coming from. As I am a computer person and have been for 48 years and something like this should not take this long to fix. What compensation will all of receive for an outage like this. I do not know about others, but I no longer have checks and rely heavily on Quicken and I know I have been utilizing it from Day 1 and never seen an issue last this long.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply @aevette,

    To avoid late payments while this issue is going on, I'd recommend using alternative means to send bill payments. Most financial institutions have free bill pay services that you can access directly though their website. You may want to check with Regions to see if that's an option. Alternatively, many billers allow you to make payments online or over the phone.

    The Community is a user-to-user forum. There are a handful of moderators, like myself who can do some troubleshooting with you, but it is not the same as contacting Quicken Support directly, and we are unable to promise things like compensation. I would recommend contacting Quicken Support directly for assistance with that request. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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