Reauthorize Citibank Fails/CC-505 Citi Accounts [QWIN]

24

Comments

  • Quicken Windows Subscription Member ✭✭
    edited March 28

    Does anyone have an update on the connectivity issues between Quicken and Citi Bank credit cards? I just got off the phone with a Quicken customer service representative and he indicated the issue has NOT been resolved. Based on other discussions I've seen, this has been causing problems for over a month. That's not good. I was a software developer at Hewlett Packard for 30 years and this seems to be a case of poor software programming and management. Any ACCURATE updates would be most appreciated.

  • Quicken Mac Subscription Member ✭✭

    Same issue, only on a Mac. I can log into my BB credit card account on Citi. Cannot log in to the reauthorization.

    Screenshot 2025-03-27 at 9.40.22 PM.png
  • Quicken Windows Subscription Member ✭✭
    edited March 28

    Same issue with Meijer, Best Buy, and Home Depot. I tried to reauthorize and came back something is wrong, so tried to log into the account it's self. Citi wouldn't let me log in. Did a send me my log in and reset my password (used the same password) and finally got into the Meijer and Best Buy accounts. Tried to reauthorize and those two did. As for HD I had to call card support and it took a half hour to finally get into my account. Today tried to reauthorize HD and get a something is wrong try later. I can still log into the account it's self but HD will not reauthorize. I got the following messages, account authorized, sent back to quicken which gave me the second screen shot.

    Screenshot 2025-03-28 065209.png Screenshot 2025-03-28 065337.png
  • Quicken Windows Subscription Member ✭✭✭✭

    I am receiving the following errors after reauthorizing with Citi. I have submitted a problem report

    image.png image.png

    Quicken Classic - R62.16, Windows 11 PRO current on updates

  • Member

    I'm having same issue on Mac. I can log into my Home Depot & BB credit card account on Citi. Can't log in to the reauthorization. "We encountered a problem processing your request. Please try again later." This is getting frustrating

  • Member ✭✭

    I been having the same problem for the last 3 days with the Home Depot Credit Card

    image.png
  • Moderator mod

    Hello All,

    We appreciate you reporting this issue here in the Community. This is occurring across multiple Citi partner/branded cards and is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Quicken Windows Subscription Moderator mod

    Hello All,

    There is now a Community Alert for this issue:

    NEW 3/28/25 Citi Migration Issues

    Quicken Janean

    Though we do not currently have an ETA, you can bookmark alert above to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (Ticket #11678385)

    Quicken Kristina

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  • Quicken Windows Subscription Member

    Same problem here.

    Trying to Reauthorize my Home Depot / Citicards connection after receiving the email and the "Important changes to Citibank Retail Cards" dialog in Quicken Classic on Windows 11.

    Initial attempt appeared to be working. Quicken opened my browser, and I was able to sign into the Citicards page. I clicked the checkbox for my credit card (which was oddly labeled "null x1234") and and then "Authorize".

    I received an "Update Successful" message in browser, but upon returning to Quicken, it displayed the "Sign in Failed…" dialog shown below.

    Screenshot 2025-03-28 131049.png

    Now, each subsequent attempt brings me immediately back to the same "Sorry, the sign in failed…" dialog. Quicken does not even try to open the browser for another attempt.

    Separately, I signed into my Home Depot Citicard account and verified that the first attempt did indeed result in a successful authorization. Citicards even sent me an email verifying the Quicken data sharing authorization.

    For kicks, I tried to Add a new Citicard retail account to Quicken, and the exact same dialog appeared. Sorry, but this connection update seems rushed and untested. It doesn't look like it's going to actually work before the April 2nd cutoff date.

  • Quicken Mac Subscription Member ✭✭

    Running Quicken Classic Deluxe for Mac: Version 8.1.1 (Build 801.56891.100), macOS 15.3.2. Connection failed several days ago, attempted to reconnect multiple times over several days. Error message attached. Does not look like a temporary issue to me.

    Image
    Screenshot 2025-03-29 at 6.32.31 AM.jpg
    Uploaded 142.24 KB
  • Member
    edited March 29

    I am having the same issue and have already completed the new Citibank card procedure.

  • Member ✭✭✭✭
    edited March 29

    Have a look at this:

    Upcoming update for Citibank retail branded credit cards

    Quicken Kathryn

    This link contains the procedure to reconnect.

    Site faviconWhy am I receiving a message about my Citibank accounts? | Quicken

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited March 29

    You are not alone on experiencing this issue. See the Alert that has been posted about it: NEW 3/28/25 Citi Migration Issues. Bookmark this Alert to get Quicken updates made to it.

    I am also going to ask a Moderator to merge this thread into a larger one so you all can better kept in the loop:

    https://community.quicken.com/discussion/7961080/reauthorize-citibank-fails-cc-505-citi-accounts-qwin

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Windows Subscription Member ✭✭

    @Boatnmaniac, Quicken Jasmine,

    I have submitted a report. Thanks for your help.

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  • Quicken Windows Subscription Member ✭✭

    Having same error, have sent in two Report Problems with logs and snaps. Home Depot says successful but Quicken says failed, try again.

    Quicken failed error.png
    Screenshot Home Depot Auth Success.png
    Screenshot Quicken 1.png
    Screenshot Quicken 2.png
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited March 30

    @bkdanner - This is a well known issue and an Alert has been posted about it: NEW 3/28/25 Citi Migration Issues. You might want to bookmark it so you get notified when it has been updated with new information.

    Here is the Announcement regarding this EWC change to EWC+ and all of the credit cards that are affected by it…Home Depot is on that list: Upcoming update for Citibank retail branded credit cards.

    There are several discussion threads in Community regarding this issue. I've asked for a Moderator to merge your post into this one: Reauthorize Citibank Fails/CC-505 Citi Accounts [QWIN]. While you might not be getting a CC-505 error code, when you read through this thread you will see it is about the very same connection issue that you are experiencing. Being included in an active users thread is perhaps the best way to be kept updated on developments.

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Mac Subscription Member
    edited March 30

    This is infuriating. CANNOT UPDATE CITI BEST BUY ACCT EITHER when I get to the sign on at the quicken to citibank redirected link receiving the following error:

    "We encountered a problem processing your request. Please try again later."

    Logging into my citibank Best Buy account at the normal login site works, however.

    Quicken Classic App MAC, Deluxe, Version 8.1.1

    Screenshot 2025-03-30 at 9.15.41 AM.png
  • Moderator mod
    https://community.quicken.com/discussion/comment/20483597#Comment_20483597

    Hello All,

    Thank you for coming to update us, please keep an eye on the alert for any new information.

    We appreciate your continued patience and support!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Member ✭✭

    Just an FYI, that Citi Credit cards are not the only cards effected by not being able to reauthorize in Quicken. The Shop Your Way Mastercard is having the same issue. The sign in website was NOT the Shop Your Way Credit Card site, but instead it was the Sears Home Warranty Site, no wonder I couldn't/can't reauthorize that account in Quicken.

    Thanks in advance

    Grant

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I was just able to add my Sears Card as a new account in a test file. The connection method is EWC+ and nearly 2 yrs of data downloaded.

    The only odd thing I noticed is that for every month there are two $0.00 Interest charge transactions downloaded (one for Cash Advances and one for Purchases). Prior to this there never were any Interest charge transactions because I always pay off the monthly statements in full. But since the dollar amounts are always $0.00 it doesn't present any account balance issues for me.

    But when I tried to authorize my Sears Card as a deactivated existing account in my primary data file the process failed after logging into my online Sears Card account and selecting the account for downloading.

    So, some improvement perhaps but not yet ready for prime time.

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Windows Subscription Member ✭✭✭

    Same issue over and over:

    "We encountered a problem processing your request. Please try again later."

    Tried deleting cookies from citi and quicken. Did not resolve the issue.

    Eventually something appears to reset and the logon proceeds. The account links, but transactions are missing.

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited March 31

    @Grant - The "Citi Credit Cards" connection issue is really about a Citi Retail Services CCs connection issue. The SYW MC is a Citi Retail Services CC so it is affected by this issue. Citi Retail Services is changing all of their CCs from the EWC connection method to the EWC+ connection method. Community links that you might want to click on and read through:

    The sign in website was NOT the Shop Your Way Credit Card site, but instead it was the Sears Home Warranty Site, no wonder I couldn't/can't reauthorize that account in Quicken.

    I don't understand how you were taken to the Sears Home Warranty Site to authorize your SYW CC. The FIDIR list shows the following URL (in bold italics) you should have been directed to:

    09560 09560 09560 Shop Your Way Mastercard https://www.citi.com/ 1-877-816-9063 https://citiretailservices.citibankonline.com/RSnextgen/svc/launch/index.action?siteId=PLCN_SYW#signon ACTIVE CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

    When I did Add Account to try to add SYW CC account to a test file that is the URL I was taken to as shown in the following picture:

    image.png

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Windows Subscription Member ✭✭✭✭
    edited March 31

    I had issues on Saturday. Quicken did redirect me to the correct website. I did login successfully, checked the boxes and clicked Continue. Was redirected back to Quicken where it said that it couldn't authorize because it took too long or some such nonsense. Tried several times, to no avail (same error message in Quicken). I was able to re-authorize today (just now), so I'm guessing either a bug with Intuit's server or Citi's website having issues.

  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited March 31

    Today's status update:

    • The Sears Card that was successfully added and set up with EWC+ yesterday to a test file: OSU completed properly this morning.
    • The Sears Card in my primary data file: EWC+ reauthorization failed, again.
    • I added (via Add Account) the Sears Card as a new account in a different test file: It was successfully added with EWC+ and nearly 2 yrs of transactions were downloaded.

    Citi Retail Services continues to have intermittent EWC+ authorization/connection issues.

    12:25 pm update:

    • The Sears Card was finally able to connect with EWC+ in my primary data file. Two new transactions were downloaded, the Online Balance is correct and there are no duplicates.
    • The Sears Card was finally able to connect with EWC+ in my 3rd test file. All looks good.

    4 successful EWC+ connections in 4 different data file today. Hopefully this is an indication that this issue (for at least this Sears Card) is now fixed.

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Quicken Windows Subscription Member ✭✭

    Home Depot Reauthentication finally worked today.

  • Member ✭✭

    I may have spoke too soon on Best Buy connection. Yesterday and today a connection is made, but I get this after transactions update:

    Screenshot 2025-03-31 12.14.10.png

    I wasn't expecting any new transactions to download, so I can't say if that worked correctly.

    On the other hand, I was able to reconnect Home Depot, and it did downloaded two zero total transactions, but Quicken crashed after download. Transactions were still there after restart, and I reconciled without problem.

    When redirected to Home Depot authorization page, it still shows the card name as "null" followed by last four of the card number, and the page source for the "Your accounts have been authorized successfully!" page still has the "internal error occurred…" and "Cached value is not of required type [com.quicken.fmcore.resources.PreDiscoveryCache]:…" code as before (image included in previous post).

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  • Member ✭✭✭

    The issue marked as resolved as of today. It does not work me. Do I need to anything special with the connection?

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