Bank connection issues: Citibank

MWB
MWB Quicken Windows Subscription Member ✭✭✭
edited December 1 in Download, Add/Update Accounts (Windows)
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For the last two days I have received the "Citibank has been reporting connection issues" when using one step update. Still happening today and now I receive a second message (although more time specific) from Chase bank. See screenshots attached. Is there any known resolution? Quicken Premier is updated to latest version and running on Windows 11.

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Comments

  • MWB
    MWB Quicken Windows Subscription Member ✭✭✭

    The Chase issue resolved. The CitiBank issue resolved yesterday but is back again today. Any updates?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @MWB,

    Thank you for letting us know you're seeing this error. If the error persists for more than 24 hours, please let us know so we can investigate the issue further. Are transactions downloading for the affected account(s)?

    I look forward to your response!

    Quicken Kristina

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  • Wazza
    Wazza Quicken Windows Subscription Member

    still happening for me too…

  • Wayne4242
    Wayne4242 Quicken Windows Subscription Member ✭✭

    Getting "Citibank is reporting connection issues" error message 2PM EST 2July2025.

    Any idea when this will be resolved??

    Thanks!

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Wazza and @Wayne4242,

    Thanks for coming back to let us know!

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I appreciate it!

    -Quicken Jasmine

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  • mjxm
    mjxm Member ✭✭✭

    I've been getting the same message (shown above) for the past few days.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @mjxm,

    Thanks for joining this thread.

    If you don't mind. Could you please provide screenshots using the instructions in my previous response?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20497719#Comment_20497719

    Just checking in, are you still needing assistance?

    Let me know!

    -Quicken Jasmine

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  • BK
    BK Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Jasmine

    This is the screenshot of the error I have been seeing for a few weeks, on & off. What's interesting however is that the transactions do download properly for me and everything gets updated and accurate, so no issues from that perspective. Seems to be just a minor misleading error. Hope this helps.

    Picture1.jpg

    - Q Win Deluxe user since 2010, US Subscription
    - I don't use Cloud Sync, Mobile & Web, Bill Pay/Mgr

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20498239#Comment_20498239

    Thank you for sharing this screenshot! Please allow me some time to dig deeper. I will come back and update this thread!

    -Quicken Jasmine

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  • Gus Dandas
    Gus Dandas Member ✭✭

    I have also been getting this message for a couple of weeks. Has the cause been identified yet?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited August 15

    Hello All,

    Thank you for letting us know you're seeing this issue. If you are still seeing the yellow error messages, please navigate to Help>Report a Problem and send us a problem report with log files attached.

    Report a Problem QWin.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CTP-14158)

    Quicken Kristina

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  • Rick8
    Rick8 Member ✭✭✭✭

    Citi Cards is reporting connection issues. No error code. Says The associated accounts can't update right now. We are investigating the issue".

    This is a Citi credit card account. Not an affinity card. Quicken Premier, all patches, Windows 11 24H2 - all patches. No cloud or mobile use. This has been going on for over a week! How long do you have to investigate before you FIX IT????

    image.png
  • CurveBuster
    CurveBuster Quicken Windows Subscription Member
    edited July 16

    I have been seeing and expriencing the same issue with Citibank. Here is a screenshot

    QuickenIssue.png

    [Merged Post]

  • Ted Gallagher
    Ted Gallagher Quicken Windows Subscription Member ✭✭✭

    This issue appeared this morning.

    2025-07-16 05_35_34-Quicken Classic Premier - JTG V2 - [Chase Checking XX6941].png
  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser, Windows Beta ✭✭✭✭✭

    I got that error message (no error code) with my Citi Cards connection last night.

    The odd thing is that the 2 cards set up with Citi Cards updated properly with updated Online Balances and new transactions (both posted and pending) downloaded. Since OSU completed properly and as expected it made me think that the error is the error message itself and nothing to do with OSU so I decided not to report it and see what happens during OSU in the morning.

    This morning I did not get that error message and OSU, once again, completed properly and as expected.

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home

  • jlowenby
    jlowenby Quicken Windows Subscription Member ✭✭

    Ditto what everyone above is saying.

    Error message continues to appear randomly but transactions seem to download anyway.

    Been going on for about 2 weeks now.

  • Hugh Sterns
    Hugh Sterns Quicken Windows Subscription Member
    edited July 16
    image.png

    I am having the same issues. This is occurring on my computer, that tracks my finances. As well as my Dad's computer that track his finances. Both with Citi Cards. So the problem with Citi Card appears to be systemic.

    [Merged Post]

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    Thanks for reporting this.

    Our team is aware of the issue and we’re actively tracking it internally. At this point, we still need problem reports and log files from affected users in order to move the investigation forward.

    If you’re experiencing this, please submit a report via Help > Report a Problem in Quicken, and be sure to include your log files. This will help our development team gather the data needed to identify and resolve the issue.

    We’ll continue to monitor this thread and share updates as we have them.

    We appreciate it!

    -Quicken Jasmine

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  • Ted Gallagher
    Ted Gallagher Quicken Windows Subscription Member ✭✭✭

    No Citi error this morning.

    Transactions downloaded just fine.

    2025-07-17 05_26_26-One Step Update Summary.png
  • leishirsute
    leishirsute Quicken Windows Subscription Member ✭✭✭✭
    edited July 17

    Also, receiving the error:

    image.png

    After successfully reauthorizing the account, Quicken displayed:

    image.png

    I exited the Quicken program, restarted and ran OSU again and the problem is gone (this time):

    image.png

    Deluxe R64.30, Windows 11 Pro

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser, Windows Beta ✭✭✭✭✭

    I did get the error message after last night's OSU but it was not present after this morning's OSU.

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home

  • Rick8
    Rick8 Member ✭✭✭✭

    This problem is still going on - 7-17-25

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    Thank you for coming back to update us. I am happy to hear that the issue is resolving for some of you.

    https://community.quicken.com/discussion/comment/20499407#Comment_20499407

    Since this issue is still occurring for you, please let me know once you have submitted a problem report!

    Thanks!

    -Quicken Jasmine

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  • Gus Dandas
    Gus Dandas Member ✭✭

    I submitted a problem report on 7-11-2025.

  • leishirsute
    leishirsute Quicken Windows Subscription Member ✭✭✭✭
    edited July 18

    Interesting to note. After reauthorizing connection with Citi, the connection was changed to Express Web Connect + instead of Direct Connect. I had to use info from older posts to setup DC again. However, the next OSU gave the reauthorize error again. If I reauthorize to EWC+, the error goes away. If I then reconnect with DC, the reauthorize error comes back. It seems Citi is forcing the use away from Direct Connect.

    Deluxe R64.30, Windows 11 Pro

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser, Windows Beta ✭✭✭✭✭
    edited July 19
    https://community.quicken.com/discussion/comment/20499511#Comment_20499511

    Reauthorization is always only for EWC+. So, if you go through the reauthorization process it will always only set up EWC+.

    In March I got the following email from Quicken. About a month after I received this email I was no longer able to set up and maintain a DC connection with Citi Cards, even though Add Account does still let you select DC as a connection option. So, yes, I agree that Citi is likely forcing you away from DC even though Add Account still gives the option to set up a DC connection with Citi Cards.:

    image.png

    BTW, I also checked my online Citi.com account and Quicken access via DC is no longer listed. It lists only the EWC+ authorization and I did not see a way to manually add DC authorization there, anymore, like I used to be able to do.

    For the most part, EWC+ with Citi Cards has been working pretty well for me….much better than DC had worked for me beginning last winter. And I do like the fact that I can now view pending transactions (below the register only…I never let pending transactions to be entered into registers).

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home

  • leishirsute
    leishirsute Quicken Windows Subscription Member ✭✭✭✭

    @Boatnmaniac DC seemed a faster connection, but as long as EWC+ is working, that's fine with me.

    Deluxe R64.30, Windows 11 Pro

  • Rick8
    Rick8 Member ✭✭✭✭

    submitted many times

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser, Windows Beta ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20499526#Comment_20499526

    Yes, DC is faster than EWC+ and also more secure since the financial data is transmitted directly from the financial institution to my QWin installation. But EWC+ is a pretty secure process with the authorization tokens so a little slower doesn't bother me much. DC's biggest advantage, IMO, is only needed with banks that we can use DC Bank Bill Pay with and with investment companies that do not yet support EWC+ with Complete Tracking.

    Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home

This discussion has been closed.

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