What’s Going On Between Fidelity and Quicken?

Since the Fidelity Express Web Connect+ switch over, Quicken downloads share information in ReinDiV transactions incorrectly, rounding to two digits instead of importing the full three digits reported by Fidelity in their account information (i.e. 3.902 shares as 3.91 shares), which is not only incorrect rounding, yet also totally scrambles the information imported into Quicken, requiring manual corrections. As mentioned, those transactions are correctly reported by Fidelity. Quicken, please be so kind as to have an urgent look into this and related EWC+ matters. Thank you!

Thank you so much! That was the best advice I've gotten on the forum in ages! Another few days and my database would be trash.

I wasn't sure of the date the new connection method was triggered, but I image both of my systems (C:\ drive) every day. I was able to restore my Tues., 7/29, Quicken database and update it online. Quicken now offered a new Fidelity connection: "zzz-Fidelity Investments - DC" which worked and correctly updated my Fidelity accounts.

It took me an hour to update all of my Quicken accounts since last Tuesday. This would have been a disaster if you hadn't agreed to my restoring a backup and go through the chore of updating all of the other accounts. Thanks so much again… 👍️

I had a similar situation years ago that ruined my database as far as counting my checking account in Net Worth reports. It had to do with years of payroll entries. I now still have to manually add in my Checking account with Net Worth reports.

It sure seems like there should some kind of alert system that Quicken would trigger when something like this happens. I don't expect them to know I'm with Fidelity, but an Alert should be issued to all subscribed users when their database is in jeopardy. Especially when there is no going back if you didn't know soon enough.

Hello @Quicken Kristina. Thank you, this is very helpful. I have one additional consideration for the investigation under CTP-13955: under Fidelity Netbenefits (401k/403b plans) Dividend Reinvestments are currently being downloaded as Dividend payments, not as ReinDiv transactions. It might have been noted before, yet just in case. Thank you, much appreciated!

With Quicken Desktop version R63.21 I am not offered "Fidelity Investments DC" nor any zzz connection when I try to set up one of my accounts again using "Account Details/Online/Set up now" or the config/set up download dialogue. I've made sure the institution was cleared first.
What am I missing?

You need to restore, from backup, your QDATA file from *BEFORE* you switched connection types. Do not reset or deactivate. When you run OSU, you should see an option to skip the switch (don't recall if it says "remind me later" or something else). Skipping this will result in the FI name change to zzz. It will still be a Direct Connection. Run OSU as normal. Once complete, verify the name change and run OSU again. It should no longer ask to switch. If it does, just skip again. I first switched Wednesday. Rolled back last Friday. Got prompted to switch at first. No longer get prompted.

My Tues., 7/29 Quicken database backup worked for me. I believe I got prompted to use the new connection method on Thurs., 7/31.

(I believe I got prompted to use the new connection method on Thurs., 7/31.) CORRECTION!!! Thurs., 7/31 was the first time I tried OSU with Fidelity that week. I usually only update Fidelity in Quicken once a week on Saturdays. I had some trades on Weds. that I wanted to see in Quicken, hence the Thurs. update.

The new connection method could have been offered earlier than 7/29 to folks who update Fidelity every day.

Actually I got offered the zzz DC connection immediately after I restored my 7/29 database and updated it on Saturday. Everything is correct. No prompt for a new connection method.

I’m going to wait until the forum gives me a green light before I try OSU again with Fidelity. I’m not confident I’ll get an option to decline the new connection method.

It seems like this should be a topic under the "

" category.

@Bill6

"Thank you for letting us know you're also seeing the issue with incorrect rounding. This issue has already been reported for further investigation and resolution. It is being investigated under CTP-13955, which covers the following issues:

• Missing accounts: Investment accounts not shown in the account linking screen, preventing setup or reconnection.
• Incorrect share balances: Share quantities downloaded with reduced precision (e.g., 2 decimal places instead of 3), leading to inaccurate holdings and potential placeholder entries.
• Misclassified securities: Money Market Funds (e.g., FDRXX, FZFXX, SPAXX) are being treated inconsistently—sometimes as cash, other times as holdings, or disappearing altogether.
• Transaction duplication: Historical transactions redownload as new entries and fail to match existing register data, forcing manual cleanup.
• Account display mode changes: Investment accounts that were previously set to “Complete” tracking revert to “Simple” without user action.
• Incorrect transaction placeholders: Cash management accounts show erroneous transactions with incorrect labels and values, sometimes doubling balances.
• CDs misrepresented as stocks: Certificates of Deposit are converted to stocks with inflated share quantities and distorted prices.
• Net worth discrepancies: All of the above lead to incorrect account balances and distorted net worth calculations.

Thank you!

(CTP-13955)

Quicken Kristina"

"To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11880286)"

I had 7 accounts across 2 logins (mine & wife's) working fine. Was requested to do the connection update and it seemed to go OK. Added an 8th account (a CMA) and while trying to connect that one up, it failed to connect. I get the authentication screen - login and can check the box to allow downloads in the browser window. Returning to Quicken, that account does not show in the list of Fidelity accounts - so I can't connect that new account. I have tried disconnecting all accounts and re-connecting. Somehow, it connected the wrong Fidelity account to the Quicken account. Disconnected all again. Things are just messed up.

Help! - L

Yeah - Look for the other discussions about Fidelity issues with the new connection method. Sounds like a major headache.

- L

@Quicken Kristina Please update on status of resolving problems with Fidelity. Your post on this issue (NEW! 7/30/25 Fidelity Cut-Over Migration) on July 30 is now 6 days old. Time is of the essence. If Quicken is not reliable then there will be mass migration to another platform.