PNC bank upgrade affecting Quicken downloads?
Answers
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MUBAR: Tried Update today for 4 PNC accounts at 12:15 EST. [Edited - Language]
One account on "Express Web connect" missing transactions from 5/21/25 to 8/20 2025; yet balance matched PNC ???
One account on Direct Connect is accurate, all transaction, correct balance.
One account on Direct Connect, last transaction 10/23 25.
One account, which used to update regularly in Express Web Connect, shows last transaction 5/22/2025 and in Account List" indicates "No (activate Download) under heading "Transaction Download."
I don't know why two accounts were Web connect and two are Direct Connect. I think it has something to do with a PNC problem from a few years back. Don't recall why that happened.
Windows 11, Home, Quicken Premier R64.35
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Yesterday I tired De-activing and Activating a checking account and savings account. Yesterday when I tried it setup the accounts to use Direct Connect. Today when I tried it they are now using Express Web Connect +
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Maybe I'm a moron, but I can't figure out how to DM you on this forum. Can you please email me at "extra.rank.blue@cloak.id"? I'd like to discuss this issue offline. If I am violating forum predicate, I apologize. Just ignore the request. thx. charlie
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I’ve contacted PNC and they seem clueless. When they direct me to the “ right department “ I sit on hold for over an hour. Never talk to a person who knows anything.
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call 800-762-2035 at PNC. Insist on speaking with Tier 3 support…. You will need to be transferred 2, or maybe 3 times. It might take an hour to get to a live tier 3. Only their tier 3 support has any idea of the issue, let alone what Direct Connect is. Make sure you open a case and they give you a case number. Happy hunting.
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@4:35 EST 11/10/25, I talked to the PNC Bank "Quicken specialist", Katherine. She said there is a known connection problem with the recent update to PNC Bank's online website, specifically Quicken Direct Connect, and that PNC and Quicken software engineers are working to solve the problem. She said it may take a few more days, so check the Quicken update periodically, and the problem should be fixed sooner or later.
Has anyone else talked to PNC and found different information?
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This is just a far too-frequent and seemingly very avoidable problem. Clearly the banks and financial software companies (like Quicken) need to revisit how this works. Having bank-specific unique download/upload protocols is absurd. Time for someone to be smart and offer a single connection solution that every bank can use and financial software companies can connect to. The user experience is frustrating, requires way too much time, and is inefficient for everyone.
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Click on the envelope at the top right of this web page.
Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home
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Thank you for the tip. The “envelope” is actually under the profile icon. I guess as someone new to the forum I’m not allowed to create new DM’s
I went a different route late yesterday to try and get some information.
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11/11 @8:00am ET. All seems to be working for two days now, except for one of my PNC accounts. I have paid bills, downloaded transactions and reconciled. Only my Overdraft (line of credit) account still will not connect.
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11/11 @ 8 :17 EST - DC no workie. Checking nor savings.
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11/11 @ 7:54am CST - DC not working for me either. No downloads today. Attempted twice. 11 accounts. No luck.
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Hello All,
Thanks for continuing to let us know about your experiences, and we apologize for the inconvenience this is causing.
Our teams continue to work with PNC to get this resolved, though we do not have ETA available. Please continue to refer to the Community Alert for any and all available updates and information.
Thank you!
-Quicken Anja
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I've not been able to set up a DC connection for the last 2 days.
Fortunately, EWC+ continues to perform well but I need to start scheduling some bill payments soon so DC would be most helpful for that so I don't need to set up them up on and schedule them in my PNC online account.
Quicken Classic Premier (US) Subscription: R65.15 on Windows 11 Home
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FYI.. Now when I de-active and reactivate a PNC checking or Savings account it only sets it up as EWC+. Tried again today and same results
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I just received an e-mail from Quicken reporting that the direct connect issue has been fixed. I deactivated and then reactivated my direct connect account as instructed but I still cannot send a payment using direct connect. This morning I was able to download transactions but I have no new transactions to download so I am not sure if that is still working or not. Do I start with Quicken or PNC to investigate?
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I just got an email from Quicken titled, "Update: PNC Direct Connect Issue Resolved" with instructions on how to deactivate and setup the downloads again. After doing that, it's setup the account as "Web Connect" not "Direct Connect" and the balance in Quicken is completely wrong. It's showing a negative balance. Now I'm hesitant to disconnect again because I don't think that will fix the balance!
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Direct Connect confirmed. No issues with downloads yesterday or today.
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Hello All,
Thank you all for adding to this discussion.
PNC has discovered a new issue on their end for some accounts. Please try deactivating and reactivating your accounts.
If deactivating/reactivating does not resolve the issue, please contact Quicken Support directly so we can gather information from you.
Thank you.
Quicken Alyssa
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Alyssa/Anja:
So that I am clear, the PNC Direct Connect "fix" that Quicken e-mailed about to everyone this afternoon has turned out to have a "new" mapping issue. Is that correct?
Has anyone reported that the "fix" does works? Downloads and new payments? I am not seeing anyone proclaiming success on the forum today.
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Thank you for your question.
The fix addressed one part of the problem, but a second issue has since been found, which is why the error is persisting.
We're continuing to work toward a full resolution.
Quicken Alyssa
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Thank you for the quick reply and clarification.
So, the answer for most, if not everyone, currently experiencing the PNC Direct Connect issue for downloading and sending payments, is that it is not currently fixed (11/11 2:36PM EST) and we are awaiting another notification and perhaps an email from Quicken when completely fixed.
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Thank you for following up.
That is correct, it is not resolved for some. However, not everyone is affected by the new issue.
As far as more emails being sent out for updates, I cannot guarantee that will happen. Right now, we are asking anyone who is unable to resolve the issue by deactivating and reactivating to contact Quicken Support, so we can investigate this issue further.
As far as notification on resolution, please make sure you have the Community Alert bookmarked to stay updated on progress/changes as they occur.
Thank you.
Quicken Alyssa
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It started working for me, more or less, on about November 7. As often happens when I have to do a reactivation, some transactions were either duplicated or not properly matched. Once it seemed to be working and it had gotten past two of the transactions, which were recent, I went back and looked at the balances over time. I found the numbers for balances too high going all the way back to the opening balance (I opened up a backup copy to verify this fact). One of these was because a transaction for $2,500 had been duplicated after the reactivation; I'm not sure what got screwed up by the other two smaller transactions of $35.40 and $45.58. I had to enter two bogus "fix-up" transactions at the start of the account; I show them here.
I should note that I often have to manually add, reconcile, or remove one or more transactions if downloads stop and have to be reactivated, or if there is a switch to EWC+. I only just noticed that my Virtual Wallet on PNC is now EWC+; I hadn't noticed when I reactivated that it had switched. I'll bet that's why I have some cash imbalances showing on my Fidelity investment accounts as well.
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Thank you once again!
"That is correct, it is not resolved for some. However, not everyone is affected by the new issue."
It will be a great thing when we start to see people post on this thread that PNC Direct Connect for balances, downloads and new payments is working completely as it did prior to October 24th. Hope to see those posts soon.
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11/11 @ 15:11ET
2 of my 3 PNC accounts have worked for 2 days. The 3rd, did not. So, i disconnected and reconnected. All looks good. I will keep you posted if I see any issues. Thanks.
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All my PNC transactions downloaded properly after the problem was supposedly fixed even though I did not deactivate and reactivate PNC direct connect. The problem I am still experiencing is that my online balance does not match my current balance and there are no pending transactions. My current balance matches what PNC has on their website. So then I did deactivate and then reactivate direct connect but it did not resolve the problem. I can trace the problem to one specific cleared transaction that downloaded properly but Quicken is not subtracting the amount from my online balance. Because of this I cannot reconcile my account.
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Is anyone able to send new payments as of today, Tuesday PM?
thx.0 -
11/11 @ 3:11pm CDT
I, too, received the "It's Fixed" email from Quicken. I just disconnected and reconnected all 11 of my DC accounts with PNC. The problem remains for me. I'm getting zero downloads from the bank. I also validated my data file and tried to reconnect again. Unfortunately, I again received zero downloads. The problem is definitely not fixed for me.
Note that I continue to experience the same result. The green globe suggests a satisfactory connection with zero downloaded transactions. When I hover over the more info link, most of my last successful updates show late October to November 1st.
I am not experiencing any improvement.
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