PNC bank upgrade affecting Quicken downloads?

I’m printing this out for later.
thanks.

I was going to post that it looks like Quicken and PNC had solved the issue. Alas, DC only worked for a few days. As of today, I am back to manually tracking my bank balance. Not the service I am paying for.

I am using Direct Connect. The password now indicates that it is saved. This is a change that occurred 7-10 days ago. No error codes. I am on version R65.29. Again, it was working for a few days but today I updated, received no errors, but cleared transactions were not downloaded.

You were correct. The transactions downloaded today. Thx.

@charlieo.Hemlock , here's my latest update on the PNC problem we are both experiencing (along with many others, I was told by PNC). To summarize the issue (in order to save anyone else interested from having to scroll through several pages), it began when Direct Connect stopped working over three weeks ago, failing with OL-293-A and stating "Quicken is unable to update your account because unexpected information was received from your financial institution." We ultimately found that we each had one checking account (out of several PNC accounts) that could not be deactivated/reactivated successfully, or even added to a new Quicken test file, as in each case the process would fail near the end with a message stating "We encountered an error while connecting to your financial institution".

After two calls to PNC early this week, I was given a ticket number and the name and phone number of the escalation team member assigned to my case, after which I called and left him a message. He called me back yesterday (Friday 2/26) and apologized for the delay. He then had me attempt reconnecting in my "real" Quicken file, then adding my account to a newly created test file. I then emailed him screen shots of both errors, as well as copies of my CONNLOG and OFXLOG to be forwarded to the software team. He then told me that:

• 
  this and other DC transaction download problems that have recently surfaced are all tied to the web site update they made last month (no surprise there);
• 
  two software patches had been implemented in the past week or so, which had solved some of the problems for a number of Quicken users, but;
• 
  a significant number of users were still reporting the same OL-293-A / reconnect issue that we have.

He said they hope that by examining the logs of all who report this problem to them, they can identify the source so it can be corrected. He also indicated that I should be contacted when they had a potential fix implemented -- which will hopefully be in days, not weeks. Fingers crossed!

For such a serious problem, I am surprised there has been so little recent communication from the support folks.

@Boatnmaniac I am absolutely still experiencing the OL-293 error on my primary checking account. The OL-293 stems from the fact that the account can not be added with Direct Connect. The connection process always ends with "we encountered an error while connecting to your bank". It appears to be set up completely, but it's not. 7 of my 8 accounts work perfectly with DC (if I disconnect the checking account) … but the one account I need for BillPay is the one that fails. This all started with the PNC migration at the end of October.

Quicken support just says this is a PNC issue. I created a ticket with PNC Tier 3 three weeks ago and have heard nothing. I do not think this is a Quicken issue, I think the problem lies with PNC. I will be calling again tomorrow and then meeting with my local branch manager in the next few days (just to see if he can add some urgency).

@Boatnmaniac I have tried adding the account to a test file and to my existing file as a new account. I know of at least one other person on this thread with the same issue….. only a single account throws the error. Unfortunately trying to add the account prevents all the other accounts from updating in DC with the OL error.

Any other ideas?? 7 accounts work and 1 doesn’t. I am thinking it’s something within the PNC account structure that got changed. Just guessing.

I am going to call Tier 3 tomorrow and see why I have heard nothing from them.

Charlie

@Boatnmaniac Good idea. I thought about using EWC+ too, but it won’t work for me on this account. I absolutely need BillPay from within Quicken. Besides, PNC should be able to compare my accounts and figure out the issue. This account worked with DC without an issue for probably 15 years. I’m going to try and get some answers tomorrow and will keep you posted. All 7 accounts that are connected with DC are working flawlessly. I honestly don’t think it will be a difficult fix for PNC …. I just need them to take the time to do it….. that’s why I am going to try and leverage my local branch manager. At least they don’t want lose my business.

@Boatnmaniac My Bad for not being clear. If I try to connect the checking account to DC it throws an error right before the process completes. However, the account is still “partially” connected to DC. Quicken shows it as connected. Hence, if I do an OSU or account update, all I ever get is an OL-293 error. This one account prevents everything from updating. I even went so far as to disconnect all 7 other accounts and just try to connect the checking account. Same problem…. error just before the DC connection process completes and I get an OL-293 error with every attempted update.

I am clueless what else to try.

@Swift and @Boatnmaniac I just got off the telephone with PNC Tier 3 and my "resolution specialist".

PNC Tier 3 was surprised nobody had reached out to me. She found the resolution specialist assigned to my case and connected me. Unfortuantely my case wasn't assigned until yesterday (3 weeks with holidays).

The resolution person could NOT have been nicer. She gave me her direct contact number. Obviously my case has yet to be worked for a fix :-(

My expectation is that my case gets worked within the week. What exactly that means and will my account get fixed?…… I have not a clue. What I am pretty sure of is that the resolution person has access to the people who actually do the work and find the problem and create the fix, if one exists.

Stay tuned.

Charlie

I don't know if this is related. I finally re-setup all my PNC accounts last week after PNC gave me a new pin and everything seem to be working ok including OSU. I did a OSU yesterday and I would get an error with PNC DC without showing what the error and then it said it was complete without showing the error. All the other accounts in other banks worked ok. I figure I would wait until today to try it again and I am still getting an error on PNC DC when doing a OSU but again it does not show what the error. How can I find out what the error is ?

Because as I watch all my accounts being updated, it will show completed on all of the other accounts and it will say an error for the PNC Direct Connection.

After most recent Quicken Update a few weeks ago (Release R65.29) I successfully achieved Direct Connect with my PNC checking account and have successfully utilized Quicken Bill Pay as I did before PNC update. Yea! HOWEVER, I'm not going to poke the bear and try my other PNC account. I download transactions for that account directly from the PNC website.

One curious annoyance, however, is that when my transactions download via DC they go right to "R" (Reconciled) rather than "c" (cleared).