Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]
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Hello All,
We now have a Community Alert that you can bookmark to be notified of any updates and to know when the issue is resolved:
Thank you!
(Ticket #12281235/ CTP-15582)
Quicken Kristina
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On the new post
"NEW! 3/9/26 QWIN - Oakmark Funds / Janus - Issues with password during account update"
This is not just if you use the password vault. I have bever used the password vault and have the same problem. You may want to update your support people so that they also know this. Thank You
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WOW, I am on the phone with Quicken Support right now. The agent prefers to argue with me about this problem and wants to do a screen share to confirm what is already confirmed in the community thread. I have done the screen share in the past at least 2 times and will not do this again. Why cannot the support agent referance this community thread and see what is going on. The agent is offering me a entire 1 month extension, Ha ha ha. I cannot believe that after 5 months this problem has not been fixed. Especially since this community has suggested many temporary solutions. YES I am upset. I will be looking into a different solution that does not involve Quicken. 30+ year Quicken customer
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Still waiting for fix. I reset my Janus account before doing update. It works but pain in butt.
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Stupid "reset" on my Janus accounts isn't working anymore…..WHAT THE HELL QUICKEN. FIX THIS DAMN PROBLEM!!!!!!!
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Here we are - another update with no fix to this 5 month old problem
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I downgraded to 64.30 from September batches and my Janus Henderson accounts work perfectly. Along with my sounds.
Come-on Quicken fix this issue. Its been six months!!!!
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This problem has been going on for me since Nov 2025. I tuned off updates for both Janus/Oakmark to avoid seeing the notification error box since it interferes with the full update. I have no hope that this will get corrected.
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I agree this will never get fixed and turning off needed features is not a viable solution for any software package. I get this email today "
ONGOING 3/23/26"This issue remains ongoing, and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Al…
It has been almost 5 months now since this problem began and Quicken is mostly useless to me without being alble to get financial information updates. The Tech on the phone agreed to extend my subscription at no cost for "one whole month" Wow how generous but I have yet to see where I have been given the extension.🤑🤬
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Wondering what Quicken is telling New Customers to do when they get their software and it will not work as designed? Hmm
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I will keep up the fight with you Fern890 but it should not be a fight to have things to work as they should. 5 Months and still not working. Hey sarcastic comment from me… be careful I got censored here for saying HECK, LOL
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i am now using Quicken Classic Premier version 27.1.66.28 on windows 10. The Online Setup for my Janus account was configured to nothing, so supposedly it would not download transactions but al least I could see all of my old transactions. i closed quicken and renamed "C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019\fidir.txt" to OLDfidir.txt. I started Quicken and received an information message that the file wasn't found, but Quicken loaded. i checked "C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019\" and saw that the fidir.txt file had been recreated. I then configured the Online Setup for Janus; Janus Henderson was the only option event though both Janus and Janus Henderson were in the fidir.txt file. the Online Setup finished, and said 1 transaction was downloaded, but since the Connection Method was Express Web Connect; that means the Simple Investing Tracking Method was being used, which meant that I could not see any existing transactions, which is not what I want so i disabled Online Setup.
The frustration of this cannot be overstated; we customers are paying for a service that is not being provided, with no clear information as to the status of resolving it; that is not how i run my household and not how i would run a business. How do I contact the Quicken CEO, the top person in charge of the board, or whoever is interested in Quicken remaining a viable and \ or worthwhile program.
Quicken user since Quicken for DOS
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Well said Rich….this has been going on for tooooooo long! There are a several customers on this thred that are on you side and completly fitup with the situation with their Janus password/connection issues.
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I've sent a message with a link to this dialog to the CEO, in hopes that it will produce a solution since this community chat appears to be a dead end.
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Thank You and I hope, but I am Skeptical that you will get anything as an answer. Maybe an auto reply. I don't think Quicken cares about their customers now. I hope this helps. I follow this thread and will make future decisions on the outcome. This has been going on since November 2025, so at least 5 months now.
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ShortCircuit - how did you send the message ? An email or what ? How can we all do the same ? Maybe a volume of messages will help, just like notifying members of Congress.
Quicken user since Quicken for DOS
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I sent a polite and gracious email, and yes, I got a reply. Mr. Dunn indicated he'd be checking with his connectivity team. I do think the more folks that reach out will add urgency to finding a fix.
Here's hoping…
[Edited - Removed email information]
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Can you some how disguise the email address fo the CEO Mr Dunn? Like "a paul at g mail . c om" add spaces or similar. This forum automatically censors. Thanks Oh and PS I sm sure the email can be found on a Google search
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Email info (though modified to be incomplete) was deleted by mods. Google suggests three standard corporate email naming conventions. I'm sure anyone can make a solid guess knowing the CEO's name since that's what I did (and I am no hacker/programming genius).
Anyhow, I got a second reply yesterday from someone in engineering who suggested Janus (and I guess Oakmark) changed its password requirements in November, leading to the functionality failure. I replied with a screengrab of the Janus password requirements and hopefully it's a simple API tweak. We shall see.
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I find it improbable that Janus and Oakmark changing their password requirements would cause Quicken to say that the password must be 8 chars or less, when previously Quicken accepted longer passwords. Especially since a Quicken software update caused this issue to surface.
Also, when users reset their account connection, it then works for a day - in the later Quicken releases. (At least it used to, I recall a user saying that even the account reset didn't fix their Janus connections anymore)
I'm still downgraded to R64.30 and it's working ok, far as I can tell. No errors on any accounts, but since I haven't had any transactions at Oakmark, I can't tell if the transaction download is working or not, but at least I don't have password errors.
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I have offered to assist Quicken in this since I have a TON of documentation and trouble shooting done. I have Never received a message or call from Quicken wanting to at least listen to my knowledge. Anyway Below… Driectly from Janus… But before I quote them I know that mu passwoed is very long. If I remove the special characters, Quicken somehow at least tries to connect but with the special characters you get the Pop Up window telling you that you need to enter a password. This really cannot be that difficulr to fix I wouldn't think. Quoting Janus.. "
Establish Your Password
Enter a password and then verify your password by entering it again.
New Password
Password hidden.
Show Password
Password Requirements:- Must be between 10 and 20 characters in length
- Must contain at least 1 number
- Must contain at least 1 uppercase letter and 1 lowercase letter
- Must contain at least 1 special character ! @ # $ % ^ & . ? *
- Passwords are case sensitive
- Passwords cannot match your entered username
"
Why are we still waiting for a fix after 5 months of making Quicken aware?
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For me this is a sad reply from Quicken. Thakk you for bring this to the attention to the "we really don't care and it is not our fault team" Them against them blame each other. Janus told me they have no one in charge so to speak that can work with Quicken. I don't believe this because then Quicken would have no guards as to being able to access financial data and Janus must have been worked with by someone at Quicken to establish the download parameters. I love Janus, I do not think that any changes on the Janus side could effect this. Like I said in my previous post Janus has password requirements and Quicken is wrong on this issue. If I am wrong then why cannot Quicken make contact with their person at Janus and get this fixed. I believe I know what is wrong, I have offered mu assistance to Quicken, I don't know how to fix this but it couldn't be all that difficult. There have been 3 - 4 Quicken updates since ther original problem was discovered and still not fixed.
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Agreed. To my knowledge Janus didn't 'force' any password changes in November (I don't use Oakmark so not sure what, if anything, was done there vis a vis passwords), rather it was a Quicken update that 'broke' the download. If as the engineer indicated it's a simple API fix I'm baffled why it's not been addressed after a few days. I also offered to test any updates but it's been radio silence. I may go to the Quicken subreddit and see if their equivalent of Kristina can shed any light.
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"Agreed. To my knowledge Janus didn't 'force' any password changes in November (I don't use Oakmark so not sure what, if anything, was done there vis a vis passwords), rather it was a Quicken update that 'broke' the download."
The first time this problem occurred to me was my first attempt to download transactions after my upgrade to R65.29, and at that time the error was along the lines of "passwords need to be 8 characters or less", which seemed to be a very strange and very weak limit in this era of constant hacking of online accounts.
So I'd certainly say that the Quicken update created the problem.
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If you do go to Quicken subreddit and get some info Please share here, thanks
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