Missing Transactions with Barclays Bank Delaware, No errors (Edited)

WaterLover
WaterLover Quicken Mac Subscription Member ✭✭✭
edited April 7 in Errors and Troubleshooting (Mac)

Anyone else not getting transactions from Barclays Bank credit cards? There's no errors, and it definitely sees the online balance but it is not downloading the latest transactions and therefore states that it is not reconciling.

Tagged:
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Comments

  • robs51166
    robs51166 Quicken Mac Subscription Member

    I'm having a similar problem yesterday and today. When I do an update I do not get an error message but am told there are zero transactions downloaded. If I export a file from the Barclays website and attempt to import it into Quicken I am told Quicken is unable to complete my request and I get error codes OL-221-A and OL-221-B.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 7

    Hi @WaterLover and @robs51166,

    Thanks for reaching out to the Quicken Community and for bringing this to our attention.

    For further investigation, I suggest uploading a screenshot of the One Step Update Summary showing 0 new transactions and submitting the logs via Help > Report a Problem.

    Report a problem Mac.png

    I look forward to your reply.

    Quicken Carlos

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  • WaterLover
    WaterLover Quicken Mac Subscription Member ✭✭✭

    Thanks @Quicken Carlos. I've sent files via Report a Problem and added a note combining my and @robs51166 comments. Hopefully this alerts the support team to look at this issue.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @WaterLover,

    Thanks for your reply and for submitting the logs along with the screenshot—they are very helpful!

    I’ve created an investigation ticket and will send this information to the appropriate team.

    Thank you for your patience!

    [CBT-1094]

    Quicken Carlos

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  • bobz
    bobz Quicken Windows Subscription Member ✭✭
    edited April 7

    I've encountered the same issue today. I submitted an error report with logs and screenshot as described above.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bobz,

    Thank you for letting us know that you're also encountering this issue and for sending the problem report! I added you to the ticket.

    Thank you!

    Quicken Kristina

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  • OscarVB
    OscarVB Quicken Windows Subscription Member ✭✭
    edited April 9

    Hi - it's that time of year, I guess. This:

    https://community.quicken.com/discussion/7960556/closed-5-6-25-barclays-online-banking-missing-transactions

    …is happening again, since Sunday, 4/5/26. Most of my weekend transactions usually show up Sunday night, and in all cases no later than Monday morning. As of today, I have not successfully downloaded any transactions since Friday, April 3, even though at this point the Barclay website shows only one pending transaction. There are at least 13 transactions that have cleared on the website but aren't getting downloaded, even after account resets, deactivation/reactivation of online services, and an attempt to add the card as a new account. (I download my pending transaction, and the 1 pending transaction on the Barclay website, from Tuesday, 4/7, won't download to Quicken, either.)

    Please fix it again, like you had to last year at this time!

    Thanks.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @OscarVB,

    Thank you for sharing what you’ve been experiencing. I understand how concerning this can be. After reviewing your account, I didn’t see any error messages on our end. Have you noticed any specific errors or messages on your side?

    Additionally, it would be very helpful if you could submit your log files so we can forward them to the appropriate team for further investigation.

    To send your logs:

    1. Open Quicken
    2. Click Help
    3. Select Report a Problem
    4. Click Send to Quicken
    Report a problem QWin copy.png

    I appreciate your cooperation and look forward to your response!

    Quicken Laura

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  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭
    edited April 15

    Same problem here!

  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭

    Same here. Balance updates but no transactions!

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @chestrenu,

    Thank you for joining this thread. We have escalated this issue internally, and our team is actively working on it.

    For the latest updates, you can bookmark the Community Alert:

    https://community.quicken.com/discussion/7972605/new-4-8-26-barclays-bank-delaware-missing-transactions

    Thank you!

    Quicken Laura

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @chestrenu,

    Thank you for joining this thread. We have escalated this issue internally, and our team is actively working on it.

    For the latest updates, you can bookmark the Community Alert:

    https://community.quicken.com/discussion/7972605/new-4-8-26-barclays-bank-delaware-missing-transactions

    Thank you!

    Quicken Laura

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  • OscarVB
    OscarVB Quicken Windows Subscription Member ✭✭
    edited April 15

    @Quicken Laura, thank you for the quick move to begin addressing this. Do you still need my logs? If so, can you provide a way of sending them without using the "Help" menu option as described above, perhaps via email to you or other Support team member?

    Longer explanation:

    I run Quicken Win on a VM (I'm a MacBook user, and the Mac product just isn't up to par…side note: please add rollover budgeting to Quicken Mac) and while virtually everything works really well, I can't use that Help menu option to send as it crashes the VM. I have exported the OFX and CONN log .txt files and saved them to my hard drive; is there an email that I can forward them to? I would prefer not to attach them to a public comment in case IP or MAC addresses are buried in there somewhere.

  • robs51166
    robs51166 Quicken Mac Subscription Member

    As requested, I uploaded a screenshot through Report A Problem.

  • JKP
    JKP Quicken Windows Subscription Member ✭✭
    edited April 9

    My Barclay World Mastercard transactions have not been downloaded from Quicken since April 3, 2026. I have five regular charge transactions and one payment I made to the card starting on April 3rd. All have posted to the account. They have not downloaded to Quicken. It seems that I should have all the posted transactions downloaded that have been posted. Is there a problem?

    [Edited readability]

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @robs51166,

    Thank you for submitting your report. Our team is actively working on the issue. We appreciate your patience as we work toward a resolution.

    In the meantime, I recommend bookmarking the Community Alert to stay informed of any updates as they become available.

    Quicken Laura

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @JKP,

    Thank you for sharing what you’ve been experiencing. I understand how concerning this can be. This issue has been escalated internally, and our team is actively working toward a resolution.

    For the latest updates, please bookmark the Community Alert below:

    https://community.quicken.com/discussion/7972605/new-4-8-26-barclays-bank-delaware-missing-transactions

    Thank you!

    Quicken Laura

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  • Burny
    Burny Quicken Windows Subscription Member ✭✭
    edited April 15
    https://community.quicken.com/discussion/7972599/barclay-bank-barclaycard-balance-updating-but-no-transactions-downloading-again

    Sadly, I have the same issue. Tried reset/reactivate to no avail. Transactions are not downloading.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @OscarVB & @Burny,

    Thank you for following up! No need to send the files at this time; we truly appreciate the effort you put into sharing them with our team.

    As mentioned earlier, our team is actively working on the issue. Any updates will be posted to the Community Alert, so we recommend bookmarking it to receive notifications as they become available.

    We appreciate your patience in the meantime.

    Quicken Laura

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  • robs51166
    robs51166 Quicken Mac Subscription Member

    Just an additional piece of information in case it is relevant. I have been advised that the particular credit card involved here is being transitioned from Barclays to Citi and that I will not have access to my account transactions and other information at Barclays after April 23, 2026; so it is important to me that this problem is resolved in time for me to download the transaction data before I am shut out completely. Thanks!

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    @robs51166,

    We are working to resolve this issue as quickly as possible; however, we do not currently have an estimated timeframe.

    In the meantime, if Barclays offers the option to download a QFX file, I recommend doing so and importing it into Quicken to help ensure you retain access to your transaction data.

    Thank you for your understanding and patience.

    Quicken Laura

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  • Chris McClure
    Chris McClure Quicken Mac Subscription Member
    edited April 15

    Same issue. No downloads since April 3. Using desktop client v8.5.3 on a Mac.

  • Chris McClure
    Chris McClure Quicken Mac Subscription Member
    edited April 15

    V8.5.2

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 15

    Hi @Chris McClure,

    Thank you for letting us know you’re experiencing the same issue. You can bookmark this Community Alert to receive updates as our team continues working on it.

    Thank you for your patience!

    Quicken Laura

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  • Grt2fly
    Grt2fly Quicken Mac 2017 Member ✭✭

    I am having the same issue as well. No downloads since April 3.

  • Camlin
    Camlin Quicken Windows Subscription Member ✭✭
    edited April 11

    Barclays is not downloading transactions again. No error message but does update the online balance. anyone having this problem again

  • pommeej
    pommeej Quicken Windows Subscription Member

    I am having the same issue. I tried downloading from the website and importing the transactions. However, once the import is finish none of the transactions come in.

  • Bobby_G
    Bobby_G Quicken Windows Subscription Member
    edited April 15

    Same issue. My last downloaded transaction was on April 3rd, 2026. On April 10th, my online balance at the bottom of the register is correct. But the register is missing 7 days of transactions.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod
    edited April 15

    Hi @Camlin,

    Thank you for reaching out to the Quicken Community and for letting us know you’re experiencing an issue with Barclays.

    We have received multiple reports regarding this issue and currently have an active alert open. The issue has been escalated internally. I recommend monitoring the alert, as it will be updated with any new information as it becomes available.

    https://community.quicken.com/discussion/7972605/new-4-8-26-barclays-bank-delaware-missing-transactions

    I hope this helps!

    Quicken Carlos

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  • annetteward5
    annetteward5 Member ✭✭✭
    edited April 10

    Same issue - my Frontier Airlines Mastercard is serviced by Barclays. Transactions are not importing during "one step update" and when I download transactions directly from Barclays, the file opens but there is no action on the account. If I attempt to "report a problem", the log files loading by default exceed the 10-file limit. I am unclear which files are required so I did not complete the submission.

    In the interim, I am reviewing and updating transactions manually, but I attempted to download again a short time ago, and received the following error (to match what is reported by others):

    image.png

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